Techpunt Reviews 

Very good web shop with good prices.
I will buy next time.

Product as described, in time

Product as described, fast next day shipping

Bought a Xiaomi smart kettle pro and received the order very quickly in Scotland. The adapter was missing but they quickly refunded me for the inconvenience.
Kettle feels very well made and I love the interior stainless steel and variable temperature.
It boils the water quite fast.

Really good customer service and really good prices for really good products! I bought Aqara H1 switches but they were incompatible with my system and they refunded me really quickly! I ordered from them again with the compatible switches and deliver was quick as well!

Very good price, fast delivery, recommending

Delivery fast, peoduct as described, instalation no problems, perfect

I ll come back to them again

If I could give less than 1 star I would, my advise is DO NOT USE this company, they may be cheaper but the reason the are cheaper is their customer service is very very poor, I ordered goods to be received within 5 working days, I e mailed them after 8 working days to advise non receipt, the tracker with DPD kept showing the parcel stuck as it entered the U.K. I got asked to complete a non receipt form and sent back, I chased and chased and chased looking for the goods or my money back and was told I needed to wait until DPD came back as they had lost the parcel. I got so exacerbated I called DPD myself. They told me that the parcel from Techpunt had loads of missing information ie name!!! House number!! Contact number and e mail address and could therefore not pass through customs so they had sent back to Techpunt, is that not the basics of sending a parcel?.? I then advised Techpunt of this and asked what my options were, e mail ignored , sent another e mail, again part ignored. So 3 weeks down the line no goods and out of pocket, Techpunt may be cheaper but don’t be deceived customer service is not good, I have now asked for my money back and going to get my bank to recall the money, disgrace, don’t use them under any circumstances

Sub standard products that break in few months. What's worse is their warranty process. They asked me for the videos about the defect. But they don't send replacements based on that. Why do you ask for videos if there's no use out of it? They don't send you shipping labels for warranty. You need to pay for it. Such a sham process so not to provide the warranty. Bending the EU rules to their benefit. Don't order from here. You'll lose money and have a broken product at the end. And wasting a lot of your time and mental peace.

It was the worst shopping experience I have ever had. The purchase was stressful. My husband and I both have Xiaomi phones, so we thought it would be a good idea to buy a Mi Robot Vacuum-Mop Essential. We used to have an Irobot (which still works wonderfully, but we moved and it stayed with my family). I remember a friend saying: "if you're going to buy a vacuum robot, buy an Irobot so you don't have a headache". Looks like she was right. I bought the Xiaomi vacuum robot at TechPunt and it arrived already broken. This was in February 2022. The day I received the product, I realized it had an error. I followed all the instructions in the manual and turned on the device. But it only worked for a few seconds, then it stopped and indicated that the filter needed to be cleaned. The filter was empty, the robot had just arrived and it couldn't even be dirty. Even so, I cleaned everything several times, checked the wheels and lasers, and repeatedly tested turning the robot on. But the error persisted. The app indicated that it was a problem with the fan and that the equipment could not spin. I called the store and described what had happened. Support, at first, responded quickly. But once I sent the equipment back to the store, they took a month and a half to send me the same robot vacuum cleaner back, supposedly fixed. It was an exhausting period as I didn't know if they would actually find the error and I didn't feel secure about customer service. They only paid the refund for shipping the device because I asked them to (it's expensive to send back an enormous product for which we had already paid to receive). After a month and a half, when I received the Mi Robot Vacuum-Mop Essential, it actually seemed to be working again. The store didn't even apologize for taking so long to send me the product back. But that's ok, life has continued and, in mid-July, the robot vacuum cleaner had the exact same error as before. Even clean, even with nothing blocking wheels or lasers and no dirt on the filters. I´ve sent an email to the store and asked for a refund of the money invested in the device. Once again, support was ineffective. They just told me to return the equipment and if they find a mistake, they'll see what they'll do. I noticed that other people make identical reports to mine and face the same problem in the equipment. It's a strain that, as consumers, we don't need or deserve to experience. Look for better options on the market. They exist. For those who, like me, just want to add a facilitating item to their daily lives that will help improve their routine, this is definitely not the best option.

I got bit worried when I saw only one bad review here, so I did some more research and there’s a Dutch review page for this company with great reviews. So I decided to purchase. I got Xiaomi Smart Kettle Pro, a product I couldn’t find anywhere else. It was shipped the same day from Netherlands and I received it within two days in Ireland. Recommend and would buy again!

I recently bought an air purifier from Techpunt.nl and it arrived broken. The air quality indicator was not working (even after resetting the device) and the fan was making a weird noise as if something was loose inside. I am very tech-savvy, and this is not how the air purifier is supposed to work.

Their T&Cs clearly state that if an item is broken, damaged or not working properly they'll refund the cost of sending the item back. I sent the item back, which cost me almost £20. When it arrived, they claimed that the item was in perfect condition (which clearly wasn't the case) and therefore they didn't issue a refund of the return costs.
I then asked if they could send me a link to complain about their business to their local authority. I work in trade, so I know there are EU consumer protection regulations that state that a company must facilitate paperwork if a client wants to open a dispute against them. They didn't want to provide me with this information, which is illegal, so I had to search for that on my own. Ridiculous.

Techpunt might be slightly cheaper than other websites but if you have any issues you'll be left on your own. The customer service is among the worst I've seen.

I highly advise you to not buy anything on this website.
I hope this review helps you save some money, worries and time.