Techless Reviews 346

the customer support is terrible. Update 10/22. I did receive a well thought out reply from Wisephone. It was very beneficial to get the phone going. It was a frustrating experience from the begin... See more

I was having problems with the set-up system: it instructs that the owner of the phone should put in the phone number of the newly purchased phone but the new phone does not have a phone number yet. (... See more

Tina was incredible. She was infinitely patient with me at all times and guided me through everything clearly and easily. I can't thank her enough for her assistance. She is, indeed, a most valuable e... See more

I had such a great experience with this phone company. Everyone I worked with was incredibly friendly, patient, and helpful. My situation took a little time to sort out, but they never made me feel ru... See more

Terrible company that wants to eek every ounce of money out of its customers for the least amount of work. It's not just the subscription. It's the persistant "Setup" ad at the top of the home screen... See more

The personal touch was great since I was having porting issues. It took a while to resolve but the temporary (and refunded) phone # helped bridge that gap. My workgroup (IT) had a "fireside chat" with... See more

i purchased a wisephone as a first phone for our teenager and i ran into an issue which zazi helped me figure out quickly. he helped me complete the set up and was so friendly and patient the whole ti... See more

Anthony was fantastic. I talked to him through Wisephone’s text support, and he helped me out the whole way. He was quick to respond, clear with his instructions, and actually made sure the issue got... See more

Yolani M. from the Techless support team provided excellent service to me while my phone number was ported to my Wise Phone. Due to some constraints, the process could not be done automatically. Yol... See more

I had an excellent experience with Techless thanks to Tina. She helped me with the Wisephone II activation and setup for my boss’s son’s first phone, and she was absolutely wonderful throughout the pr... See more

I was having a lot of trouble activating my new Wisephone. With Zazi's patient help, I was able to create an account, activate the phone and learn to manage the device from my laptop. He answered... See more

I purchased a Wisephone for my son's birthday. Unfortunately I made a mistake during the set up. I called Techless, they responded within a few hours. Zazi was very understanding and helpful. We got... See more

This company provides a subscription phone service. When they launched WisePhoneII, I was already using their WisePhone. I made a huge mistake, and didn't catch it for ten months. Instead of getting... See more

The layout and the apps that are available are perfect for navigating life without all the clutter and noise. I have everything I need to live in the modern world, which is deeply entwined with techno... See more

I got 2 of my sons new Techless phones for Christmas and had to call Customer Service to get them set up. I spoke with Yolani and she was fantastic. Walked me through the whole process, was friendl... See more

I really wanted to believe in the mission behind Techless, and at first, the Wisephone seemed like a great way to be more present with my five kids. But the reality? Frustrating and disappoi... See more

I really like this concept and purchased based on what was advertised but it wasn't entirely honest IMO. We were told we could get apps that are just tools through a vetting process that has been ha... See more

I'm so happy with the customer service I received from Yolani at Techless. She was extremely knowledgeable and patient. She guided me through the entire set up process for two Techless Wisephones. I t... See more

The phone is great. Not having social media and browsing apps makes a difference. Everyone in the world has that stuff, so knowing that you don't gives you a sense that you're different from everyone... See more

The person who helped me did an amazing job. They were professional, kind, and patient! They helped me through carrier issues and set up my entire phone. Having such support made me feel like this pho... See more

Anthony WAS THE GREATEST AND HAS MAGICAL POWERS. FIXED MY SOFTWARE ISSUE ON THE WISEPHONE 2 WHEN OTHER REPS COULDN'T. HAPPY TO CONTINUE TO BE A CUSTOMER BECAUSE I KNOW YOU HAVE QUALIFIED PEOPLE LIKE A... See more

AMAZING customer service! And I didn’t end up buying the product! I wanted a second phone for either work or personal use. Unfortunately, neither the primary app i use for work nor the primary app I u... See more

Tina was AMAZING!!!! Oh my goodness. She is the first tech representative who was concise and actually got to the bottom of my confusing issue. She talked me through options to find the account and... See more

Zazi is hands-down the best customer service rep I’ve dealt with in a long time. Clear communication, fast responses, zero runaround, and actually cared about solving the issue instead of just clo... See more

This new phone and software has absolutely made my life better in less than one week of usage! Both of my kids thanked me for switching to a device that takes up less of my attention. My stres... See more

New to Techless and the Wisephone! It was a little intimidating to start the process of going from an almost lifelong iPhone user to the Wisephone. Fortunately the team at Techless and specifically Yo... See more

After looking at a couple of options, our 17 year-old daughter chose Wisephone II as her first "grown up" phone. Setup was easy, and so far it works great for our needs (basic texting/calls, Life 36... See more

I had a terrible experience. The problem was that it took two weeks to be able to speak to anyone. If you switch from apple to wisephone, it won't work unless you completely change your number. I was... See more

Really appreciated the friendly hand-holding from Jay. Having used an iPhone for 16 years, switching systems is not intuitive! But he helped me figure it all out and get set up.

Multiple contacts with support specialist Zazi. Amazing level of patience and compassion towards me and my son. Assisted me in creating portal synchs allowing me, the father, better access to m... See more

Yolani was absolutely wonderful. Coming into the call, I was a bit frustrated by the setup process. She was extremely patience and professional. She spent 45 minutes on the phone with me to ensure t... See more

The "Request a Tool" (feature that should let you get certain apps approved) has been in "beta" for months now. I was under the impression if i got this phone i would be able to have essential apps if... See more

Customer support was really kind and as helpful as they could be. I worked with Zazi and Yolani and they were prompt with call backs. However, it took almost two months to properly set up my wise phon... See more

Customer support with Techless is very nice I've had only good interactions with Yolani and quick understanding of how things work, very thankful for my WisePhone.

Spoke with Yolani. She knew exactly what she was doing. Her instructions were clear, concise, and easy to follow and she got me all set up. Do make sure that you call from a number they can call you b... See more

Customer Support was AWESOME. Thank you especially to Zazi for helping me through email and then even walking me through the steps over the phone. The wait time was less than 5 minutes, and the proces... See more

Yolani was great and helped us out with some ordering questions we had and was able to not only resolve them but was able to call me back to follow up and ensure it was resolved. Great support!

It's deceptive because they try to get you to pay them $15 month subscription for the wise OS, but all that's doing is gatekeeping apps that are free on the marketplace. So you have to pay $15 a month... See more

I first began my journey with Techless with the purchase of the Wise Phone I a few years back. I can tell you the Wise Phone II is 1,000s better than the first, and 10,000 better than others I've trie... See more

Love the Wisephone. My youngest son has it and of I had a redo I would only allow all my children to have it. It provides for needs without stealing life by being addicted to apps. I had an issue w... See more

Love the concept, but holding my breath to see if the execution can improve so I can hold onto the phone and service... I went with techless over others because of the access to useful apps that aren'... See more

The set up of the phone DEFINITELY requires customer service help -- just call them -- don't be shy. Tina made the experience easy and walked me through everything. She spent 45 minutes with me! I tr... See more

Yolani with customer service helped tremendously with setting up my wisephone and was extremely kind and patient on the phone. So far I am very pleased with techless.

I just got off the phone with Anthony - he was great! I already have a Wisephone and bought a second Wisephone for a family member....unfortunately I screwed up the setup process, it was all me haha!... See more

The OS is a mess. I am a month in and despise the phone and the Wisephone portal. It's user unfriendly and feels like a scam. While the Techless staff are totally kind and friendly, the same can't be... See more

I absolutely love the concept and my three weeks with this phone was very refreshing, I spent maybe twenty minutes a day on it and was able to spend more time with my family and away from meaningless... See more

Basically non-existent customer service. No live person to speak with, communicated only by email which was not helpful at all. Very, very limited apps that can be utilized on the phone, including b... See more

The company itself is great. The product concept is great. My issue is in the implementation. I feel that techless is carving a niche less for adults and more for kids/students. Certain necessities (r... See more

The support team is always professional and willing to help . I'm not a techy person and am easily frustrated by all this technology which is why I chose Techless. I have to admit the on boarding... See more

The Wisephone II is a great phone itself. Techless as a company is horrible. I do not recommend. Customer service....frankly sucks. They have completely stopped reviewing third party app... See more

I purchased a WisePhone but decided not to use it. I followed the return procedures which required me to open the shipping box to enter the IMEI off the sealed tube. I did exactly this and then s... See more