Really fast and clear response from Support, not some bullshit that you see other places. Defo recommended it for others. The best Customer Service you could ask for as a up and coming Develope... See more
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Tebex is a worldwide payments platform designed to help monetize your online gaming communities. We specialize in end-to-end solutions via our game server web stores, as well as over 120 payment options for clients to purchase their products. Tebex supports delivery of digital goods via a secure platform, with amazing support to help you get started right away. We have store options available for Minecraft, Ark, FiveM, Rust, CS:GO, and more.
Contact info
United Kingdom
- feedback@tebex.io
- tebex.io
Replied to 51% of negative reviews
Typically replies within 2 weeks
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Regional Pricing 🫵🔥
Really enjoying Tebex regional pricing it makes a flawless experience for my overseas custom
great experience contacting support
great experience contacting support, the new ai feature is nice and helps with quicks, lukasz and irene also helped me fix a store issue
Great company Very good support 'ben' hes legend.
Very good support 'ben' hes legend.
Handling complaints is very good
Changing my review because declan was very helpful after i was quite upset over how a dispute was handled.
Was quick response

Reply from Tebex
Good Experience
Customer service had a quick response and was able to help me cancel a recurring charge quickly and easily.
I’ve been using Tebex a while and I…
I’ve been using Tebex a while and I love to see how the platform is evolving. The new AI support feature is really great. It helped me identify an issue with my integration and how to fix it easily.
Fast response
Fast response, knowledgeable team and most importantly friendly
Store and Dashboard
Tebex has not only been a Store for my FiveM Script Development. There support team is always there when I need them. The Dashboard is really easy to work with. I've had my store for about 5-6 months now. And my customers had no issues with nothing.
very good thousand rating…
The support is excellent, top notch.
Lukasz, Callum, and Steven
Thank you.
I love tebex
Regarding Tebex, while some acquaintances have reported negative experiences with their support services, my personal interactions have been consistently positive, characterized by prompt and efficient assistance in addressing my inquiries.
Their support extends beyond FiveM shop-related issues, encompassing a broader range of applications.
Helpful staff
Small conversation with Irene about a previous customer and their GDPR request, confusing email at first but once explained easy to understand and service was quick and helpful. 10/10
fraudtsers ignore uk online selling…
fraudtsers ignore uk online selling regulations then block or ignore any complaint a company that should not be used at any cost asked to change this as it may be defamatory would you like to see the whole email chain and online messages where they refuse to process an online sale refund within 14 days as required by uk law i copied them all, in fact they supported the fraud initially started by hollowservers.com
Look elsewhere.
Every opportunity to slow your transactions down, and specifically the withdrawals, will be taken to keep money in their accounts as long as possible all in the name of compliance.
The compliance team are a huge bottleneck - I understand you need compliance, but they go a mile above what's required.
Support takes days to get back to you - why no Live chat at least? its shocking.
I'm sick of them honestly, after 4 years our partnership will soon come to an end.
i had few issues and they was…
i had few issues and they was absolutely fast an reliable in support, we all make mistakes but tebex support was amazing and fully understanding!
Professionals quick reply secured and…
Professionals quick reply secured and understanding
Amazing Support and Fantastic API
Keiran was incredibly helpful in answering my questions about the Headless API. His knowledge and support made the process much easier to understand. He’s a real asset to Tebex!!
Callum and Lukasz W
Tebex Taking Money after service was canceled
I canceled a sub that Tebex handles the payment's then the next week I get dinged for a new payment after canceling it. I tried to contact them I was told no refunds then I went to the store the uses Tebex they blocked me
Great support & understanding
I had an issue with my subscription…
I had an issue with my subscription after accidentally using the wrong email when making my purchase. The support team handled my case promptly and efficiently, resolving the problem quickly and ensuring my subscription was canceled as needed. I really appreciate their professionalism and clear communication throughout the process. Excellent customer service!

Reply from Tebex
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