Team A5 Support Reviews 

5
•
TrustScore 2.5 out of 5

2.5

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Company details

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Team A5 Support is a Charitable Organisation providing tenancy related support and other services to help individuals to live successfully in the community. Our services allow us to provide intensive, targeted support to support ex-offenders, homeless individuals and people misusing substances to reconnect them with their families (where it is safe), develop independent living skills, access and maintain employment, education or training. Signpost them to other organisations that they can benefit from the services they provide. Enabling them to work towards recovery from addiction or behaviours that challenge. We use smaller properties of no more than 5 units, to accommodate these people so that they gain experience of living in shared accommodation and at the same time not being overcrowded. We support them to maintain their tenancy to avoid homelessness. We support them to budget to minimise the anxiety of not being able to meet their financial obligations. Supporting them to take responsibility and minimising anti social behaviour and reintegrate them back into the community. We liaise with probation officers, police and neighbours to reduce crime and crime-related incidents to ensure people do not re-offend hence being recalled back to prison. We manage people’s behaviour in a therapeutic way and base our support on trust and empathy. We are not just a housing provided but we transform lives. Our vision is clear — we are committed to: Providing Great places to live: We take pride in the houses that we lease to help improve our residents quality of life. Supporting community through the management of projects/schemes: we ask that you look after your home, behave reasonably towards your neighbours and pay rent and charges regularly. Valuing people: providing outstanding customer service and support. Team A5 Support is a developing housing trust and charity. We have a number of roles to fill and the opportunities are endless. At Team A5 Support you will be supported in so many ways to develop a fulfilling career. We value our employees and treat everyone with the respect they deserve. Developing our self as a leading provider of charitable services relies on a well trained team.


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2.5

Poor

TrustScore 2.5 out of 5

5 reviews

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2.5

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Rated 1 out of 5 stars

I warn you do not go to team a5 support…

I warn you do not go to team a5 support no matter how desperate you are do not under any circumstances. Its a trap once you are there you cannot get away from this company you dont have any support a phone call once week your living with drunkerds that has gone toilet over themselves walking around the house in there mess when you complain about it they do nothing all its about is them collecting your benefits this company prey on the vunerable.

10 December 2024
Unprompted review
Rated 1 out of 5 stars

One Star is far too generous

One star is not a reflection on the way this company claims to carry out it'a business(es).. It should be NO STARS!
As a neighbour of an A5 rented property there has been zero consultation and zero respect for concerns raised. In fact, the only thing A5 is good at is ignoring you.

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Neighbour treated with contempt

Team A5 has recently rented a neighbouring 4-bed house. There has been some confusion over the likely occupants. The landlord has been told by Team A5 that autistic children will become the tenants. Such care would be generally provided via the supported living format. However, the landlord now feels that he may have been misinformed.

I called to check because upon investigation, Team A5 generally supports past offenders, drug abusers and so on. Their website suggests that the charity works with the police, other bodies and neighbours to minimise anti-social behaviour, crime etc. related to their tenants.

I phoned Team A5 as a neighbour. I very politely introduced myself and my connection to the property. I asked who would become the tenants. A mixture of silence and 'who are you?' was the order of the day until I was passed to the Manager. I politely explained everything again and asked who the tenants will be. She told me bluntly to speak with the landlord. I gently reminded her that I am a neighbour and that their website suggests that Team A5 works with neighbours, so I would like to know. She told me to email my concern. I suggested that I don't yet have a concern and a call might be better. I asked for her name and when might be convenient to call back. She hung up without giving her name. I repeatedly tried to call again, but my number appears to be blocked!

I was polite, non confrontational and softly spoken on the phone. If asking a simple question receives this sort of response then it is apparent that Team A5 is entirely unprofessional.

Be aware that, contrary to the marketing message, Team A5 has no interest in communicating with neighbouring property owners.

Imagine if we had an actual problem with one of their tenants, something they concede can happen, or we felt that one of their tenants required assistance. Blocking a neighbour's number so that I may not call is a dereliction of Team A5's commitment to its tenants and the local residents!

29 November 2023
Unprompted review
Rated 5 out of 5 stars

First Point Of Call ***** Team A5 Support

5 STAR service through always being very organised, very helpful and work in God speed to help those in need.

Team A5 Support, will always be my first point of call.

Have and will continue to recommend Team A5 Support to clients, colleagues, friends and family members who seek support in the area of Supported Housing.

22 October 2021
Unprompted review
Rated 5 out of 5 stars

We have had a good business…

We have had a good business relationship with Team A5 for over four years. They have been reliable in meeting their responsibilities and using the accommodation acquired from us in helping vulnerable people

23 September 2021
Unprompted review

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