The 'Agnes' bag is one of excellent quality. The bag is made from beautifully soft leather which hangs easily from my shoulder. The workmanship in seam stitching and lining is excellent. It is very... See more
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I just love the whole ethos of the shop, with bags all having a name which also relates to someone special. The girls were very helpful and I tried a few, checking them on a lovely large mirror area... See more
Company replied
Beautiful handbags with the softest leather. I love love love my new handbag that was delivered so quickly yesterday. Thank you Karen for your care, and attention. An error with my online order was p... See more
I visited the beautiful studio store in Bushmills for their beautiful purpose charity event. Their customer service was incomparable and exceptional. The products inside the box was a real treat wit... See more
Company replied
Company details
Written by the company
Luxury leather handbags • With a beautiful purpose • Designed in N Ireland • Hand-made in England tayloryates.com
Contact info
88 Main Street , BT57 8QD, Bushmills, United Kingdom
- customercare@tayloryates.com
- tayloryates.com
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Stunning products and fantastic…
Stunning products and fantastic customer service. Always a delight shopping with Taylor Yates 💕
The bag you'd never want to change
The product! I LOVE LOVE LOVE my amazing bag. I love the feel of it, the look of it and the smell of it. It is understated elegance and I am delighted with it. This bag is an investment and will be appreciated for many years to come. If it could be improved I would suggest adding a magnetic fastener. The service was very good as well and you could just tell that my bag was made with tender loving care and much thought. Thank you!
Thank you so much for redeeming my bag.
Thank you so much for redeeming my bag.
I loved my Mavis bag but lifestyle changes meant that I wasn't able to make good use of it. It was a shame to see it going to waste and I was delighted that it could be passed on to someone who will appreciate it. Staff were so helpful and in exchange I found a bag in the same beautiful colour that is just what I need today. What a brilliant scheme!
First visit, will be back
We hadn’t visited before but really liked this boutique. Lovely pieces you don’t get elsewhere and the staff were engaging and friendly. Would definitely recommend
Fantastic products and service
Very well looked after in the shop whilst purchasing another beautiful bag.
Beautiful bags and lovely styles from a local designer. Proud to own these - it's lovely to have something a little different.
I knew the handbag would be excellent
I knew the handbag would be excellent, having bought from TY before. What made this experience special, was how kind and helpful the staff were in dispatching my purchase to Wales, as a birthday gift for a family member. It was also well-packaged, and arrived promptly. I was also kept updated.
Lovely customer service!5*
Gorgeous shop with lovely staff
Gorgeous shop with lovely staff. Couldn’t be more helpful!
Everyone should have a TY bag…
I exchanged a TY bag that I didn’t use much and put the money towards a new Elsie, gorgeous bag, great service and great local business!
Helpful and friendly staff
Very informative salespersons
Very informative salespersons, really helpful and friendly. Great product. Long lasting scent.
Absolutely wonderful
Absolutely wonderful! Have 3 bags now - absolutely delighted with each beautiful piece
Agnes handbag
Really helpful assistant in store - very happy with my new Agnes, made with beautiful leather with the softest finish - I love a big handbag!
Fantastic local business
Lovely staff in the shop - so helpful and friendly! Made me buy my bag ….in a nice way. Will purchase again. Highly recommend
Great service and friendly staff make…
Great service and friendly staff make it a pleasure to shop thete
Very pleasant and helpful staff
Very pleasant and helpful staff. Explained all about the leather and showed me all different colours I could choose from.
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