I ordered a silver and a gold glasses chain and was sent a black one instead of gold and i have sent multiple emails and messages on their website. No reply. Absolutely shocking customer service. I... See more
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Excellent quality, unique frames! I absolutely love my zero sunglasses (matt rose tint), I’m always complimented and asked who the brand/designer is. The frames are first-rate, rose tint is super styl... See more
Company replied
I wouldn't recommend buying from this website. I ordered glasses that arrived faulty—understandable, as these things happen—but the return process was a nightmare. DPD provided a photo showing someone... See more
First pair had a loose screw but Taylor Morris quickly rectified the situation by fixing them. Had lots of compliments on my pink lensed zero shades - can’t wait to order a different style for summer... See more
Company replied
Company details
Written by the company
Taylor Morris London is a British eyewear brand established in 2013 in South West London. We embarked on a journey to bring accessible luxury eyewear to the discerning global explorer!
Contact info
74 Golborne Road, W10 5PS, London, United Kingdom
- hello@taylor-morris.com
- taylormorriseyewear.com
2.8
Average
43 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Best frames!!
Recently just bought a frame from here and the quality is fantastic, I’ve gotten a lot of compliments on the glasses. Safe to say I’m very satisfied with Taylor Morris and will buy again!!!
17 February 2023
Unprompted review
Reply from Taylor Morris London
Thanks for the feedback! We are very proud of the quality of the products here at Taylor Morris, always looking for ways to improve. If you have any suggestions, let us know at hello@taylor-morris.com
Reply from Taylor Morris London
Thanks for sharing your experience. We are always focused on delivering the best product in the fastest way possible, if you have any suggestions on how we could improve, let us know. Reach us at hello@taylor-morris.com.
Best,
The Taylor Morris Team
Excellent quality and great service
Really impressed with the quality of the frames and the attention to detail in all of the packaging. Delivery was quick.
Love the design of the glasses, they look great and are comfortable to wear.
I will definitely be buying more.
13 December 2022
Reply from Taylor Morris London
We appreciate your feedback, Mark. Our product team works hard in creating long-lasting designs while still maintaining core elements such as comfort and style in mind. Hope to see you shopping with us again.
Best,
The Taylor Morris Team
Delivery in order
Delivery in order. Sunglasses fits well and the carrier is awesome too. Very classy.
1 December 2022
Reply from Taylor Morris London
Thanks for the feedback Charles, if you have any suggestions on how we could improve the experience let us know. You can reach us at hello@taylor-morris.com
Best,
The Taylor Morris Team
This is my first order
This is my first order, i I’m in love with my sunglasses, the quality and style is unique, I’m so happy and 💯 recommend, from the order, shipping, delivery and my item I’m 💯 satisfied, thank you Taylor Morris 🥰
3 December 2022
Reply from Taylor Morris London
Thanks for the feedback Adriana. We are always aiming to satisfy our clients all the way through their experience, if you have any suggestions please let us know at hello@taylor-morris.com.
Best,
The Taylor Morris Team
The sunglasses were lovely quality and…
The sunglasses were lovely quality and I got buy one get one free so I gifted one to my friend!! A bit gutted I couldn’t get down to the shop for BFriday!
28 November 2022
Reply from Taylor Morris London
Good to hear that you were able to get an extra pair and gift it, just a bit sad you missed Black Friday... But there is always more to come, keep an eye on our social media and sure you won't miss the next one.
Best,
The Taylor Morris Team
Reply from Taylor Morris London
Thanks for the feedback Martin, glad to hear you enjoyed the service and quality of our frames!
Best,
The Taylor Morris Team
One Happy Aussie Girl
Australian customer. Came into store especially while I was in london. Been seeing your glasses online influenced by uk influencers. I loved the store vibe and customer service was second to none, not to mention, my glasses… LOVE
5 November 2022
Reply from Taylor Morris London
Thanks for sharing your experience Ryleigh. Glad to hear you had time to come to the store while you were here in London, being able to meet some of the team, try the frames and choose the perfect one for you. Hope we can see you again in the future!
Best,
The Taylor Morris Team
I am very satisfied with the purchase…
I am very satisfied with the purchase from Taylor Morris, the quality of the product is as expected, the design is fabulous. The time from when the order was placed to the arrival at my home has been very short. You are very efficient.
9 November 2022
Reply from Taylor Morris London
We appreciate the kind words, its always good to know that we are succeeding in delivering the best product and service we can. Hope to see you shopping with us again in the future.
Best,
The Taylor Morris Team
Incredible service and top quality…
Incredible service and top quality product! Have recommended to many friends.
28 October 2022
Unprompted review
Reply from Taylor Morris London
Thanks for sharing your experience Nicholas. We aim to always provide the best product and service to our customers. If you have any suggestions on how we can improve that, let us know at hello@taylor-morris.com.
Best,
The Taylor Morris Team
A bit in love with the Portland sunglasses
I’m a bit in love with the Portland sunglasses - to the extent I now have three pairs jic! All arrived so fast and efficiently, and generally I couldn't have had a better shopping experience. Impressive.
19 August 2022
Unprompted review
Reply from Taylor Morris London
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying the Portland, very elegant with the metal lens rim.
Best,
The Taylor Morris Team
AWFUL CUSTOMER SERVICE
I purchased several pairs of Taylor Morris sunglasses after discovering them while on a Caribbean vacation. I kept one and returned the other two with their return label which came with the glasses. The carrier had a problem and TM never came to my aide. They left me holding the bag on this return of $142. My mailroom was caught in the middle, suggested a fedex return and chargeback but TM is not assisting me here either. They changed their return policy and are not addressing my concerns to escalate this with their consumer affairs division. I have no choice but to publish my experience after multiple attempts to resolve...
9 August 2022
Unprompted review
Reply from Taylor Morris London
Hi Cindy,
We are sorry to hear about the negative experience you had. Our team has gotten in touch with you previously to clarify the situation and supply any needed information. If you still require assistance with the matter, please get in touch at hello@taylor-morris.com.
Best,
The Taylor Morris Team
Delivery was quick and easily…
Delivery was quick and easily tracked... service was pleasant, professional and the quality of sunglasses were tasteful and of great quality
28 September 2022
Unprompted review
Reply from Taylor Morris London
Thank you for the feedback. We are happy to know that we are succeeding in all areas of the business and being able to offer a good experience for our customers.
Best,
The Taylor Morris Team
My second pair of TM glasses
My second pair of TM glasses, love both pairs such amazing quality for the prices. Packaging and shipping also spot on :-)
12 August 2022
Unprompted review
Reply from Taylor Morris London
We are glad to hear you enjoy the quality of our glasses and the service we provide, hope to see you shopping with us again!
Best,
The Taylor Morris Team.
Cool designs with amazing quality.
11 September 2022
Unprompted review
Reply from Taylor Morris London
Thanks for the feedback Laura, we are very proud of our products and are always trying to improve. If you have any suggestions on how we could do that, let us know! Hope to see you shopping with us again in the future!
Best,
The Taylor Morris Team
Maybe next time
My order was delivered to the wrong address and a replacement pair were sent out without any arguments. The glasses were good quality and worth the price but i was not completely happy with the colour as i bought them on line. I returned them but would buy from Taylor Morris again.
10 August 2022
Unprompted review
Reply from Taylor Morris London
Thanks a ton for your feedback. We aim to provide the greatest possible experience to our customers, and we are sorry for the inconvenience you had. Please let us know if there’s anything else we can do to improve, share your suggestions at hello@taylor-morris. It would be our pleasure to correct any mistakes and to have you shopping with us again in the future.
Best,
The Taylor Morris Team
My new favorite sunglasses brand
Bought 3 pairs so far and I loved them!
8 August 2022
Unprompted review
Reply from Taylor Morris London
Thank you so much for your positive feedback Zeina! We're glad to have you as our customer and to see that you’re enjoying our sunglasses. If there is anything we could do to improve, let us know! Share your suggestions at hello@taylor-morris.com
Best,
The Taylor Morris Team
Delivery Troubles
Took over 2 months to be delivered, but the product was good.
20 July 2022
Unprompted review
Reply from Taylor Morris London
We're happy that you enjoyed our sunglasses but we’re sorry to hear it wasn't an amazing experience with the shipping. Our team is constantly striving to improve, could you please supply more information regarding what happened so we can investigate the issue and know what we could do differently the next time.
You can reach us at hello@taylor-morris.com
Best,
The Taylor Morris Team
Bought sunglasses 06/06
Bought sunglasses 06/06. Please note refunds can take up to 30 days. Mine went over and had to chase three times…still waiting 14/07.
14 July 2022
Unprompted review
Reply from Taylor Morris London
We're sorry to hear about the negative experience you had Melanie, that's definitely not what we want for our customers. Could you please contact our customer support team and supply more information so we can investigate the issue and see what went wrong? You can reach us at hello@taylor-morris.com.
Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right the next time for you!
Best,
The Taylor Morris Team
Taylor made like the golf club
Quality made glasses 🤓 I lost my glass case got in touch with Taylor Morris so helpful they sent me a new case .👌
21 June 2022
Unprompted review
Reply from Taylor Morris London
Thanks for the kind words Michael. We are proud of our products and always aim to do everything within our reach to make our customers happy.
Best,
The Taylor Morris Team
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