Taylor Lucas Partnership Reviews 

752
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and friendly, making complex processes clear and easy to understand. People appreciate the excellent service and support received, with advisors explaining everything thoroughly and patiently. The customer service is frequently highlighted for its helpfulness and clear communication, ensuring a pleasant interaction. The will writing service itself is described as easy, straightforward, and efficient, making what can be a daunting task feel simple and stress-free. Many consumers appreciate that there is no pressure to take additional paid services, allowing them to make informed choices. Reviewers highly recommend the company, often noting the flexibility and seamless process from start to finish.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as friendly, professional, and... See more

Service

People report positive experiences with service, often highlighting the excellent and efficient support... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing the process as easy, swift, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the clear, friendly, and... See more

Product

Customers consistently note positive experiences with product, often highlighting that they received exactly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explai... See more

Rated 5 out of 5 stars

I used the free will writing service through my employer. Charlotte Rawlinson was my advisor and she was very knowledgeable, professional and explained the process as we went along. I felt listened to... See more

Rated 5 out of 5 stars

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensit... See more

Rated 5 out of 5 stars

Not normally one to write reviews but I wanted to thank you for the excellent service i received in preparing my will. The process was clear and handled with great care throughout. These decis... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

The Taylor Lucas Partnership are experienced specialists in Estate Planning from Wills & Trusts to Lasting Powers of Attorney. Providing the ultimate customer experience is our driver.


Contact info

5.0

Excellent

TrustScore 5 out of 5

752 reviews

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No recent history of asking for reviews

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5.0

All reviews

(752)

308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very friendly, professional & knowledgeable team

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensitive nature, but Erin was warm, open, friendly and knowledgeable to ensure that I was completely satisfied with every step. Thank you so much Erin.

26 January 2026
Unprompted review
Rated 4 out of 5 stars

Extremely efficient service by Taylor Lucas.

I have utilised Taylor Lucas as a benefit from my employers and they have been amazing, first we completed a fact find over the phone followed by an hour via teams. The will writer explained everything in great detail helping me to make the best choices for me. I would highly recommend this firm and look forward to receiving my copy of the will whilst knowing they will securely store it for me. Everyone’s a winner, except me of course as I’ll be gone. 😊

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Will writing service

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explained would each section was and how it would work. She explained the various options available to us and always said these additional services are optional at a cost which was fully explained. I didn't feel like we were being pressured to take the paid services and overall would likely recommend the Will writing service.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable & Trustworthy Guidance

I was supported by Charlotte Rawlinson to complete my first will and LPA. She was highly knowledgeable, answered my many questions thoroughly and demonstrated sound guidance that quickly built trust. I opted in for the LPA although it wasn't originally my intention (I hadn't even considered doing one before) but never felt pressured to take on additional services.

Strongly recommend Charlotte and Taylor Lucas Partnership.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Not normally one to write reviews but........

Not normally one to write reviews but I wanted to thank you for the excellent service i received in preparing my will.

The process was clear and handled with great care throughout. These decisions can sometimes feel a bit daunting but Charlotte (Rawlinson) was reassuring and patient.

I would highly recommend your services and happily come back to you in the future.

Thanks Again - Kelly Cooper

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Tonight I spoke with Charlotte who was very thorough and explained everything in great detail. I would 100% recommend

20 January 2026
Unprompted review
Rated 5 out of 5 stars

I’ve just completed my will and my…

I’ve just completed my will and my advisor Lottie was amazing, she was very knowledgeable, kind and compassionate in such a tricky subject. Lottie took the time to explain everything and was happy to answer any questions or concerns we had. I would highly recommend her to guide you through this process.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Informative

Flexible with appointments. Reminders sent for the appointment. Information sent prior to appointment. Amanda was very helpful, explained everything throughly and very easy to talk to. We would definitely recommend Taylor Lucas.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Will, LPA & Trust

A very good, professional and prompt service to date. Thomas was very personable and knowledgeable and explained everything a level of understanding for us. We wouldn't hesitate too recommend Thomas.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy service to use

Easy service to use
The process was made very easy with Erin Robinson being incredibly patient, professional and helpful, answering every question I had and walking me through the process

15 January 2026
Unprompted review
Rated 5 out of 5 stars

We have been very impressed with the…

We have been very impressed with the process for arranging our Will with Taylor Lucas Partnership.

Amanda, our advisor was very professional, extremely knowledgeable, and put us both completely at ease. It was a seamless process from start to finish.

We would highly recommend Taylor Lucas Partnership, and especially Amanda.

12 January 2026
Unprompted review

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