TaxAudit Reviews 1,864

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, professionalism, and helpfulness, making the service experience positive and stress-free. People frequently highlight the excellent customer service, noting the clear communication and the staff's ability to simplify complex processes. Reviewers also appreciate the prompt response times and the continuous updates provided throughout their cases, which contributes to a feeling of being well-informed and supported. However, some people were dissatisfied with the communication, mentioning that they felt like just a number and that their concerns were not adequately addressed. A few other people also felt a lack of responsiveness or expressed concerns regarding the handling of their information.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Users describe positive interactions with service, often expressing gratitude for the stress-free and... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting helpful and supportive... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently praise the promptness and... See more

Customer communications

Clients share positive opinions on contact. Many reviewers praise the excellent communication from their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The wonderful thing that I have experienced with TaxAudit is that when I have faced an audit or other issues with state or federal income taxes, TaxAudit people have provided the help I needed to res... See more

Company replied

Rated 5 out of 5 stars

My contact Sajina was excellent in all interactions. Prompt at replying to my questions and guided me through the process in a clear and concise way. The web based mail system is also perfect at keepi... See more

Company replied

Rated 5 out of 5 stars

Iris was excellent. She research my tax return and came prepared to the call appointment with exactly the information I needed. Her expertise was exceptional! I’m am so thankful I signed up for Tax... See more

Company replied

Rated 5 out of 5 stars

My tax professional Kat Ching was extremely easy to work with. She was always ‘on top of correspondence’ and always prompt and responsive. She gave good professional advice and always knew what forms... See more

Company replied


Company details

  1. Tax Consultant
  2. Tax Advisor

Written by the company

TaxAudit deals with the IRS and state taxing authorities, so taxpaying individuals and small businesses don’t have to. As the largest tax representation provider in the country, TaxAudit handles more audits than any other firm and also offers Tax Debt Relief Assistance to taxpayers who owe back taxes to the IRS or state government. Our customers receive expert tax representation and relief from the nightmare of facing the IRS alone.

TaxAudit

Written by the company

Tax Debt Relief -- We help you find the best solution to get your IRS or state tax debt paid off. Honest answers, no-surprises pricing, and personalized solutions from the tax professionals you trust. Prepaid Audit Defense -- Pay one low fee to defend your tax return in the event of a future audit. With over 12 million members, we handle more audits and notices than any other tax firm.

Audit Defense Membership Satisfaction Guaranteed

May cancel within 30 days of purchase

At TaxAudit, we strive to provide our members with professional audit representation and the best possible service available. If, for any reason, you are dissatisfied with our audit defense membership, you may cancel your TaxAudit Audit Defense Membership within 30 days of purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best for me

The best. She is attentive and very responsive

26 August 2025
TaxAudit logo

Reply from TaxAudit

Thank you, Jose! We appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 5 out of 5 stars

Marcelina was very professional

Marcelina was very professional, helpful and communicative. 5 star. Thank you!!!

25 August 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much, Saskia! We appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 5 out of 5 stars

Tax Audit/Terry Ware Review

Tax Audit represented by Terry Ware was amazing! From the moment we reached out for assistance all the way to successful resolution, we were kept informed by Mr. Ware and he made this process so easy for us. The IRS was very slow in responding but Mr. Ware stayed on top of this and pursued to a very positive outcome. Thank you for all your help!

25 August 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much for the kind and detailed review, Dawn! We are so happy we were able to help and appreciate you trusting us throughout this lengthy process!
- TaxAudit Team

Rated 5 out of 5 stars

Lynne Sequeira was super helpful

Lynne Sequeira was super helpful. I'm glad I took taxaudit protection.

20 August 2025
TaxAudit logo

Reply from TaxAudit

Thank you for taking the time to leave a review, Aravinda! We appreciate you being a member with us!
- TaxAudit Team

Rated 5 out of 5 stars

My experience with Edward was awesome

My experience with Edward was awesome. Well worth the annual service simply knowing you don't have to interact directly with the IRS.

1 August 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much for taking the time to leave a review, Chad! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Thank you tax audit …

So glad I paid extra for the tax audit protection. Darlene was great. Quick response time, answered all my questions and kept me in the loop on what was going on. Definitely grateful as my inquiry was closed out without any issues. Thank you again.

19 August 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much for the kind review, Ric! We are so happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

High quality and timely support

The steps and the documents needed were clearly communicated and the assistance in reviewing the materials to/from IRS was crucial/

12 August 2025
TaxAudit logo

Reply from TaxAudit

Thank you for the 5-star review, Teju! We appreciate your feedback!
- TaxAudit Team

Rated 5 out of 5 stars

Angela Nguyen, a consummate tax professional

My tax professional, Angela Nguyen, was knowledgeable, explained each step of the audit process, was clear in describing what documentation was needed, and was prompt in replying to any questions I had. I was confident that my case was being handled expertly. Her audit skills are impressive, and I highly recommend her service. Her superior work proved invaluable to my favorable outcome.

19 August 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much for taking the time to provide such a detailed review, Pamela. We appreciate you trusting us with your case and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Excellent Professional Support

From start to finish they provided clear communication on expectations and strategies. Excellent professionals!

12 August 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much, Johnathan! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

The auditors are responsive

The auditors are responsive, helpful, and informative. It helped ease an extremely stressful situation.

8 August 2025
TaxAudit logo

Reply from TaxAudit

Thank you for trusting us with your case, Julie! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

From the commencement of my assistance

From the commencement of my assistance, the support I received was truly exceptional. The communication was quite efficient, and they were able to explain everything quite well. Overall, it was a splendid experience.

15 August 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much for taking the time to leave a review! We are so happy we were able to assist you with your case!
- TaxAudit Team

Rated 1 out of 5 stars

Did not provide support or guidance

Very disappointed in this service. Would not recommend.

11 August 2025
TaxAudit logo

Reply from TaxAudit

We are sorry to hear of your disappointment with the level of service you received. Our records indicate that there was a significant amount of correspondence back and forth between you and your representative. However, based on your comments, it appears that you may still have questions or need further guidance. Our records further indicate that one of our Customer Advocacy Department team members attempted to reach you by phone recently. If you are still in need of further assistance, please contact them at the number they provided. If you no longer have that information but wish to speak with someone, you can contact the case coordinator assigned to your case, and they can make sure someone from our Customer Advocacy Department contacts you again.

~TaxAudit Team

Rated 5 out of 5 stars

Darlene was excellent

Darlene was excellent. She was thorough, courteous, well informed and resolved the issue quickly.

6 August 2025
TaxAudit logo

Reply from TaxAudit

Thank you for taking the time to leave a review, Karen! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Attention to Detail


James’s attention to detail and thorough understanding of the tax regulations were impressive. I particularly appreciated how he communicated the audit process clearly, making it easy for me to understand each step. His insights not only helped clarify our current standing but also provided valuable strategies for optimizing our tax approach moving forward.

6 August 2025
TaxAudit logo

Reply from TaxAudit

Thank you for taking the time to leave such a kind and thoughtful review, Inita. We appreciate your feedback and are happy we were able to help!
- TaxAudit Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look