TaxAudit Reviews 1,864

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, professionalism, and helpfulness, making the service experience positive and stress-free. People frequently highlight the excellent customer service, noting the clear communication and the staff's ability to simplify complex processes. Reviewers also appreciate the prompt response times and the continuous updates provided throughout their cases, which contributes to a feeling of being well-informed and supported. However, some people were dissatisfied with the communication, mentioning that they felt like just a number and that their concerns were not adequately addressed. A few other people also felt a lack of responsiveness or expressed concerns regarding the handling of their information.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Users describe positive interactions with service, often expressing gratitude for the stress-free and... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting helpful and supportive... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently praise the promptness and... See more

Customer communications

Clients share positive opinions on contact. Many reviewers praise the excellent communication from their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The wonderful thing that I have experienced with TaxAudit is that when I have faced an audit or other issues with state or federal income taxes, TaxAudit people have provided the help I needed to res... See more

Company replied

Rated 5 out of 5 stars

My contact Sajina was excellent in all interactions. Prompt at replying to my questions and guided me through the process in a clear and concise way. The web based mail system is also perfect at keepi... See more

Company replied

Rated 5 out of 5 stars

Iris was excellent. She research my tax return and came prepared to the call appointment with exactly the information I needed. Her expertise was exceptional! I’m am so thankful I signed up for Tax... See more

Company replied

Rated 5 out of 5 stars

My tax professional Kat Ching was extremely easy to work with. She was always ‘on top of correspondence’ and always prompt and responsive. She gave good professional advice and always knew what forms... See more

Company replied


Company details

  1. Tax Consultant
  2. Tax Advisor

Written by the company

TaxAudit deals with the IRS and state taxing authorities, so taxpaying individuals and small businesses don’t have to. As the largest tax representation provider in the country, TaxAudit handles more audits than any other firm and also offers Tax Debt Relief Assistance to taxpayers who owe back taxes to the IRS or state government. Our customers receive expert tax representation and relief from the nightmare of facing the IRS alone.

TaxAudit

Written by the company

Tax Debt Relief -- We help you find the best solution to get your IRS or state tax debt paid off. Honest answers, no-surprises pricing, and personalized solutions from the tax professionals you trust. Prepaid Audit Defense -- Pay one low fee to defend your tax return in the event of a future audit. With over 12 million members, we handle more audits and notices than any other tax firm.

Audit Defense Membership Satisfaction Guaranteed

May cancel within 30 days of purchase

At TaxAudit, we strive to provide our members with professional audit representation and the best possible service available. If, for any reason, you are dissatisfied with our audit defense membership, you may cancel your TaxAudit Audit Defense Membership within 30 days of purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Worth every penny for the audit…

Worth every penny for the audit protection. Darlene was excellent—quick, informative, and kept me updated. My case was closed seamlessly. Very grateful!

8 December 2025
Unprompted review
TaxAudit logo

Reply from TaxAudit

Thank you so much for the kind review, Mary! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 2 out of 5 stars

Poor experience

Unfortunately, my experience has been very poor with this company. The initial phone call for our tax return was very promising, but then they refused to speak to us the rest of the year and wouldn’t clarify any information that they told us in the very rushed phone call. You kind of just feel like you’re another number and they don’t really care about actually helping you or comminicating.

22 October 2025
Unprompted review
TaxAudit logo

Reply from TaxAudit

We are sorry to hear that our service did not meet your expectations. Based on the information in your review, we were unable to locate your account in our system. We reached out to you via Trustpilot’s Find Reviewer option, but have yet to hear from you. One of the methods used to review interactions with customers is for reviewers, such as yourself, to provide feedback. We would appreciate the opportunity to discuss the matter further if you could provide us with more information to help us identify your case. In the absence of additional information, we can only note that we value every one of our customers and strive to provide excellent customer service throughout the entire customer experience.

~TaxAudit Team

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Gerald made the process simple and explained everything in great detail. He was available by phone at any time. I couldn't have asked for a better representative.

11 December 2025
TaxAudit logo

Reply from TaxAudit

Thank you for the kind review, Julian! We are so happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

We received truly exceptional service

We received truly exceptional service and support. We were treated with respect, we received regular updates, and we felt welcome to call for updates. The outcome of our service resulted in a significant decrease to what we actually owed. We genuinely appreciate the Tax Audit repressive who supported our case. She did a fantastic job and is greatly appreciated! Thank you!

27 August 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much for taking the time to leave such a thoughtful and detailed review, Sarah. Testimonials like these truly warm our hearts! We appreciate you trusting us with our case and are so happy it resulted in a positive outcome!
- TaxAudit Team

Rated 5 out of 5 stars

Best tax professional service ever!

I never thought I needed to use TaxAudit but for the first time I did because I did something wrong on my state taxes. I was set up with a call with a great tax professional Sheila who took the time to explain what was going on and what she needed from me. After submitting all required docs, I got my adjustment and everything got handed so smoothly. I’m so glad I signed up for this service as a backup- thank you so much Sheila!

10 December 2025
TaxAudit logo

Reply from TaxAudit

Thank you for the kind and thoughtful review, Ruth! We appreciate you trusting us with your case and are glad it resulted in a positive outcome!
- TaxAudit Team

Rated 5 out of 5 stars

Knowledgeable, prompt, friendly

Receiving an audit notification can be stressful, but our Enrolled Agent at TaxAudit Defense, Savannah, has greatly eased our anxiety. She is very knowledgeable and has given us clear instructions on what we need to do, always in a timely and friendly manner.

17 December 2025
TaxAudit logo

Reply from TaxAudit

Thank you for taking the time to leave a review, Shawn! We appreciate you sharing your experience and are pleased that we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

The team was great

The team was great. Very helpful, the tax expert was very professional and courtious.

10 December 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much, John! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Betsy D

Betsy D. Salomon was excellent and thorough. She went above and beyond to help in my case.

8 December 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much for the review, Amit! We appreciate you being a member with us!
- TaxAudit Team

Rated 5 out of 5 stars

TaxAudit is the way to go

In all the bad that dealing with the IRS entails, I am glad I had TaxAudit coverage to work with them. Carol was very professional and courteous thru the process, which by the way, took several years to solve.
Having Carol provided me with peace of mind immediately from the first contact. She is one of those people that you can tell knows their trade in the first 10 minutes of talking with them. The outcome was on my favor, and I appreciate having them on my side
The office has a system to reply to the IRS, where they double check documents and make sure everything is in order. I highly recommend them.

8 December 2025
TaxAudit logo

Reply from TaxAudit

What a kind and thoughtful review, thank you so much! We appreciate you taking the time to share feedback about your case and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the process. Efforts were mapped out clearly and ended with good results.

3 December 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much, Nick! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Kept constant communication and gave…

Kept constant communication and gave periodic updates. No question was a dumb question. Made me feel comfortable and assured me throughout the whole process. First time really doing a large tax return. I'm so glad I purchased the extra security. Thank you!

24 November 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much for taking the time to leave a review, Don! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Dominic was great and answering all my…

Dominic was great and answering all my questions and letting me know what I needed to send him he reviewed it and got back to me in a timely response.

12 November 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much for taking the time to leave a review, Joseph! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Without the diligent efforts

Without the diligent efforts, not only would we have lost our refund, we would have ended up paying taxes we didn't owe!

20 November 2025
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Reply from TaxAudit

This is amazing to hear, J! Thank you so much for taking the time to share feedback about your experience!
- TaxAudit Team

Rated 5 out of 5 stars

Really helpful and understanding!

The person who was in charge of my case was very well spoken and understood exactly what needed to be communicated to best assist me with my case. I also appreciated the timely and consistent check in messages regarding my case. Overall, it was a very reassuring experience and I believe my case was handled professionally.

18 November 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much for taking the time to leave a review, Miguel! We are so pleased we were able to help with your case!
- TaxAudit Team

Rated 5 out of 5 stars

The time that was spent to explain…

The time that was spent to explain everything to me so I can understand it

6 November 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much, Celia! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Great experience

Great experience. Our person was very helpful, answered all of our questions, was professional and made the audit experience fast and easy. Thank you Lisa!

10 November 2025
TaxAudit logo

Reply from TaxAudit

Thank you for taking the time to leave a review, Margaret! We appreciate you being a member with us and trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Excellent

Excellent! Joji Kawahara resolved my issue with the IRS in a timely matter and favorable results. Highly recommend.

7 November 2025
TaxAudit logo

Reply from TaxAudit

Thank you for taking the time to leave a review, Carlos! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

100% Worth It

The representative I worked with was extremely helpful and guided me expertly through the process. Any questions I had were answered in a way that left no room for confusion. I would 100% recommend this service, I will undoubtedly be using it again.

20 October 2025
TaxAudit logo

Reply from TaxAudit

Thank you for taking the time to leave a review, Justin, this is wonderful to hear!
- TaxAudit Team

Rated 5 out of 5 stars

Very satisfied - saved thousands

Lisa and Luis, both explained the query in detail. They helped me to respond on time. With their help I saved thousands of dollars. While Lisa was away on leave, Luis quickly pulled records, analyzed transactions and explained in very detail.

17 October 2025
TaxAudit logo

Reply from TaxAudit

Thank you for taking the time to leave a review, Shalav! We are so happy we were able to help!
- TaxAudit Team

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