Premium brewing set ordered 19th July 2026. After 3 uses the teapot lid doesn't fully close causing the tea not to steep well. Contacted company who have responded "handmade glass tolerances are not a... See more
Company replied
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See what reviewers are saying
I was skeptical - and did not need to be. The teapot is great and has re-birthed my love for tea leaves and makes it so easy to get the right strength. The mechanism at the bottom only lets tea out wh... See more
Ordered DIGEST tea as trying to make healthier choices and minimise coffee intact. Only used this week but feel less bloated and more relaxed. Never had any problems with your products always top qual... See more
Company replied
Absolutely love my Gravity Tea Pot! So easy to clean and makes the perfect brew. I am also in love with the 2 teas I purchased. Serenity is exactly that! A hug in a cup. The clear glass cup... See more
Company replied
Company details
Written by the company
Tavalon offers premium-grade, gourmet loose-leaf teas, as well as tea-based products, sourced from selected tealeaf farms by the in-house tea sommelier in NYC. Tavalon takes extreme care to ensure that our teas remain attractive to tea connoisseurs as well as being approachable to tea novices. All the blends have gone through over 200 focus groups and only those scoring an 8 out of 10, or higher, are released to the market, ensuring quality and relevant taste always remains the top priority.
Contact info
Unit 2, 3 Enterprise Street, 4214, Molendinar, Australia
- 1300 892 703
- hello@tavalon.com.au
- tavalon.com.au
4.5
Excellent
537 reviews
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Replied to 100% of negative reviews
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Absolutely fantastic
Absolutely fantastic. The whole process was such a breeze. From ordering, tracking and such speedy delivery.
Would and have recommended this to lots of friends
15 September 2021
Reply from Tavalon Australia
Thank you so much for sharing your feedback and for your recommendation, it is highly appreciated. We always strive to provide the best products and the best service to all our customers. Looking forward to serving you again!
Blessed
I finally sat last night and had my tea, it was so nice I slept so well, I usually have a camomile each night, but really enjoyed the Serenity. I will be ordering soon. I used to have a White Choc Chia at Max Bremmers and it was the same type of teapot, so was overjoyed to be able to get one, just wish it was a bit bigger.
14 September 2021
Reply from Tavalon Australia
Thanks for sharing your wonderful feedback. We are delighted to know that you like what you purchased. Tavalon Serenity is one of our best sellers. It is caffeine free and with these health Benefits: Calming, Relaxant, Promotes Sleep, Anti-anxiety, Anti-inflamatory. Looking forward to your next purchase!
Reply from Tavalon Australia
Thank you so much for sharing your feedback, we are glad that you love the Indian Mint. All of Tavalon teas are made from premium quality ingredients without any artificial flavours added and loaded with so much health benefits. Looking forward to your next purchase!
I got this tea box as a gift before and…
I got this tea box as a gift before and loved it, so I got one as a gift for my boyfriend's family this time. The flavors are great, and fragrance is amazing! The presentation is stunning too. My personal favorite was Summer Peach but every tea in the box is just so yummy. Customer service was splendid too :)
11 September 2021
Reply from Tavalon Australia
Thank you so much for sharing your feedback. We are extremely delighted that you like what you purchased. We always strive to provide the best products and the best service possible. Looking forward to your next purchase!
Quality tea and customer service
Excellent website to order from. Excellent follow up and quick delivery. I will be looking to order more delicious tea in the future.
9 September 2021
Reply from Tavalon Australia
Thank you so much for sharing your feedback. There's nothing more rewarding than a repeat buyer. We will always be happy to assist you on your next orders. Feel free to get in touch should you need any assistance. Looking forward to your next purchase!
Recieved the Taro Latte and loved it
Recieved the Taro Latte and loved it! Due to lockdown I can't go to cafe's so it's great I could get my favourite latte and so cheaply
6 September 2021
Reply from Tavalon Australia
Thanks for sharing your feedback. We always strive to provide the best products and the best service possible. Looking forward to your next purchase!
Exceptional aroma and flavour
Exceptional aroma and flavour. I would say it's the best tea brand I have experienced. The customer service is second to none!
5 September 2021
Reply from Tavalon Australia
Thank you for sharing your feedback, it is much appreciated. All of Tavalon teas are made from premium quality ingredients without any artificial flavours added. We always strive to provide the best products and the best service possible. Looking forward to your next purchase!
Very happy with product
Very happy with product, have been using it constantly since it arrived, Thanks so much
3 September 2021
Reply from Tavalon Australia
Thank you so much for sharing your feedback. We always strive to provide the best products and the best service possible. Looking forward to your next purchase!
Tavalon Tea is impeccable
Tavalon Tea is impeccable! From the classy packaging to the quality and taste of the unique flavours. Great for gifts or to enjoy at home. Especially love the gravity teapot, super easy, practical and makes tea time such a lovely experience!
2 September 2021
Reply from Tavalon Australia
Thanks for sharing your feedback, it is much appreciated. All of Tavalon teas are made from premium quality ingredients without any artificial flavours added. Ensuring freshness and sophistication in every cup. We are happy to assist every customer with their needs. Looking forward to your next purchase!
Placed an order received tracking…
Placed an order received tracking number and arrived within a few days love my teapot and I was so happy with the service will definitely buy from you again
2 September 2021
Reply from Tavalon Australia
Thank you so much for sharing your feedback, it means a lot to us. We always strive to provide the best service and the best products possible. Looking forward to your next purchase!
Reply from Tavalon Australia
Thanks for sharing your feedback. We are glad that you like what you purchase. We always strive to provide the best products and the best service to all our customers. Looking forward to your next purchase!
Great quality product and delivery…
Great quality product and delivery service. Very happy with it
26 August 2021
Reply from Tavalon Australia
Thanks for sharing your feedback, we are glad that you are happy. We always strive to provide the best service and the best products possible. Looking forward to your next purchase!
I was too impressed with the teapot the…
I was too impressed with the teapot the lid especially not been able to hold it open while pouring hot water into brew the tea.
A lot of money for plastic teapot that is not practical.
26 August 2021
Reply from Tavalon Australia
Thanks for sharing your feedback, it is much appreciated. The Gravity Teapot is made of Tritan™, which is ECO Friendly, biodegradable, BPA-free, tough, light, clear, impact-resistant, and durable. We highly value you as our customer and will use your feedback to better improve our product. Should you need any assistance, please do not hesitate to reach out to us. We are always happy to help.
not much variety in gifting
not much variety in gifting, but what I purchased will suit my father for fathers day. :)
26 August 2021
Reply from Tavalon Australia
Thank you so much for sharing your feedback. Please do not hesitate to contact us should you need assistance with our gift options. We are happy to assist you and provide the best option that suits you. Looking forward to your next purchase!
Love my new Tea Pot
Speedy delivery. Love my new Gravity Tea Pot and cup. Perfect for having on my desk at work. Very easy to use as long as you remember to use a see through cup.
25 August 2021
Reply from Tavalon Australia
Thank you so much for sharing your feedback. Even during this pandemic, we always make sure to follow through every parcel and keep an eye on them to make sure it will be delivered to you safely and on time. Looking forward to your next purchase!
Tea is excellent
22 August 2021
Reply from Tavalon Australia
Thank you for sharing your feedback. All of Tavalon teas are made from premium quality ingredients without artificial flavours added. Ensuring luxury and sophistication in every cup. Looking forward to your next purchase!
Beautiful product...except the lid…
Beautiful product...except the lid comes off too easily, and tricky for this wrinkly to reattach.
18 August 2021
Reply from Tavalon Australia
Thanks for sharing your feedback. Please do not hesitate to contact us should you need assistance with the product you purchase. We are always here to help. Looking forward to your next purchase!
This product is great
This product is great, first time using the company, i received what was ordered
18 August 2021
Reply from Tavalon Australia
Thank you for sharing your feedback. We always strive to provide the best products and the best service possible. Should you need further assistance, please do not hesitate to contact us. We are always happy to help. Looking forward to your next purchase!
Great tea variety very nice and tasty…
Great tea variety very nice and tasty plus customer service is great
18 August 2021
Reply from Tavalon Australia
Thank you so much for sharing your feedback. We are glad that you like the teas. We always strive to provide the best products and the best service possible. Looking forward to your next purchase!
Reply from Tavalon Australia
Thank you so much for sharing your feedback, we are glad that you like what you purchase. We always strive to provide the best products and the best service possible. Looking forward to your next purchase!
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