Very pleased indeed with this new sink installed last Monday. Only reservation is with the delivery company.Because the van was so badly packed with parcels,men couldn’t initially find mine.Eventuall... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service is excellent. They are knowledgeable about their products which is what you want. I confirmed certain details about the tap I was considering and I placed an order having requ... See more
Company replied
The website is easy to navigate and find exactly what you want, customer service is there to help they are very knowledgable and helpful. The prices are very good and comparable. The quality is the be... See more
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Very pleased with the communication of Tap Warehouse. Email and confirmation was timely and contained a lot of detail of order. Prices are competitive as well. Delivery was organised well and worked p... See more
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Company details
- Kitchen Supply Store
- Bathroom Remodeler
- Bathroom Supply Store
- Countertop Store
- Home Improvement Store
- Remodeler
Written by the company
Tap Warehouse is a leading UK-based online supplier of bathroom and kitchen taps, sinks, bathroom furniture, ceramics, accessories and more.
Written by the company
Contact info
447 Commercial Rd, East Parley, Christchurch, BH23 6DS, Bournemouth, United Kingdom
- 01202 556655
- help@tapwarehouse.com
- tapwarehouse.com
4.6
Excellent
44K reviews
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Well Packed S/S Kiychen sink.
Purchased new kitchen 1.5 bowl sink. Received very quickly after ordering on line. Well packaged. Large box was intact and had been delivered carefully. Have not unpacked sink yet but it was well protected with
Bubble wrap and original manufacturer's cardboard shape. So should not be damaged or scratched.
11 May 2026
Reply from Tap Warehouse
Hi Sylvia,
Thank you for your review. We’re glad to hear that your order arrived quickly and that you were happy with the packaging and delivery service too!
Once you have had a chance to unpack your sink, we hope you’re pleased with the quality. If you do have any questions or need any assistance once it’s out of the box, please feel free to get in touch.
Thank you and best wishes,
Kate at Tap Warehouse
Just got new sink and tap fitted very…
Just got new sink and tap fitted very pleased with both thank you
4 May 2026
Reply from Tap Warehouse
Hi Doreen,
Thank you for the feedback. We’re glad to hear the new sink and tap are fitted and that you’re happy with the result. Thanks again for choosing us, and we hope you enjoy your new kitchen setup.
Thank you and best wishes,
Kate at Tap Warehouse
Good customer service when stuff goes wrong
We ordered a composite sink and delivery came as promised next day. However there was a very small crack which our builders noticed and so we had to return. The return process was doable and I spoke with an understanding customer service person who helped and organised the delivery of the new item the next day. The new sink is good quality.
11 May 2026
Reply from Tap Warehouse
Hi Lynne,
Thank you so much for sharing your experience. We are very sorry that the first sink arrived with a crack, but we’re so glad our team was able to jump into action and get a replacement to you by the very next day.
We know how important it is to keep things moving when you have builders on-site, so we’re happy to hear the process was smooth and that you're pleased with the quality of the new sink.
Thank you for being so understanding, and we hope you love the final result of your kitchen project!
Kate at Tap Warehouse
Reply from Tap Warehouse
Hi Barry,
Thank you for your review! We know that when you're working on a home project, every day counts, so we’re thrilled we could get your order to you so quickly.
We hope you're enjoying your order!
Thank you and best wishes,
Kate at Tap Warehouse
Quick delivery
Quick delivery. First bath tap had a chrome finish blemish, but a new replacement was quickly provided.
Very helpful staff.
6 May 2026
Reply from Tap Warehouse
Hello Peter,
Thank you for your kind review! While we always aim for every item to arrive in perfect condition, we’re so glad our team was able to step in and get a replacement bath tap out to you quickly.
Thank you for your patience and for the kind words about our team We hope you love the finished look of your new taps!
Thank you and best wishes,
Kate at Tap Warehouse
Very pleased with the sink
Very pleased with the sink. Didn't need the space saving extra plumbing kit.
Company were responsive to questions before purchase.
4 May 2026
Reply from Tap Warehouse
Hello,
Thank you for the lovely feedback! We’re delighted to hear that you’re pleased with the sink and that our team was able to help with your questions before you hit the checkout button.
Regarding the space-saving plumbing kit, if it’s still boxed and you don't have a use for it, please feel free to reach out to our support team. We’d be more than happy to guide you through our returns process for any unused items.
Thanks again for choosing us for your project!
Kate at Tap Warehouse
Telephoned my order through,very…
Telephoned my order through,very helpful on the phone,my order came the next day ...
6 May 2026
Reply from Tap Warehouse
Hello Mrs Dodd,
Thank you so much for the 5-star review!
It’s great to hear that our team could help you get your order sorted over the phone and that it arrived on your doorstep the very next day. We know how important it is to keep things moving, so we’re glad we could get those items to you so quickly.
Thank you and best wishes,
Kate at Tap Warehouse
Bathroom renovation stalled: Weeks of awful customer service for a refund
If you receive a faulty item from Tap Warehouse, be prepared for a disjointed customer service experience that will completely derail your project timeline.
I purchased a toilet bundle for a bathroom renovation. Unfortunately, it arrived with a severe manufacturing casting fault (a warped ceramic pan). At tap warehouse's request, my plumber jumped through all the manufacturer’s hoops, stripping the unit down to definitively prove it wasn't an installation error.
When I reported this, the communication was abysmal. My emails were ignored for days. When they finally replied, they completely glossed over my clear request for a refund and instead offered to send me a replacement cistern—proving they hadn't even read the technical report, which clearly stated the pan was the warped part.
When you are in the middle of a bathroom renovation, you cannot simply pause the entire project for weeks while a retailer's customer service team struggles to process an email properly. Tradesmen need to be paid, and work needs to continue.
After I formally rejected their incorrect replacement and forced the return, the logistics were just as frustrating. The unit was collected on after I waited in all day with absolutely zero courier tracking or time slots provided. Following the collection, Tap Warehouse went completely radio silent. It took over two weeks of waiting before I finally received an email out of the blue confirming my refund had been processed.
I have actually used Tap Warehouse before to purchase this exact same unit a few years ago, which was installed with no problems. However, this time the unit was faulty, and you really see the true colours of a company when things go wrong.
Factoring in the wasted plumbing costs, the stress of delays to my renovation, and the sheer frustration of dealing with their slow, uncoordinated team, I absolutely cannot recommend them. Shop elsewhere if you value your time and project schedule.
17 April 2026
Unprompted review
Reply from Tap Warehouse
Hello S Sherman,
Thank you for taking the time to provide such detailed feedback. First and foremost, I want to sincerely apologise. It is clear that we failed to meet the high standards of service we aim to provide and I am genuinely sorry for the disruption this caused to your renovation and your schedule.
We understand how critical timelines are during a renovation, and we regret that our communication and the process for your return wasn't as smooth as it should have been. While I understand that your refund has now been fully processed, I will ensure your feedback is used to ensure we improve our processes and communication moving forward.
Unfortunately, I haven't been able to locate your specific order from the details shared here. I have sent a request for your order information through Trustpilot so I can investigate the matter further.
Please don't hesitate to reach out to us there if you have any questions or if you would like to discuss this further. We are happy to help in any way we can.
Thank you and best wishes,
Kate at Tap Warehouse
Lovely tap but the waste was not appropriate.…
Really pleased with the cloakroom tap I purchased but the waste that came with it was far too big and I had to get a suitable one from Screwfix.
6 May 2026
Reply from Tap Warehouse
Hi Martin,
I’m really pleased to hear that you love your new cloakroom tap! However, I’m sorry for the frustration caused by the waste fitting.
Standard wastes usually fit most basins, but we know that cloakroom setups can sometimes be a bit more specific. We appreciate you taking the time to share this feedback, as it helps us keep an eye on product compatibility for future customers.
Thank you and best wishes,
Kate at Tap Warehouse
Bought sink and tap - excellent quality and good service.
Website easy to navigate, good choice of product. Communication and delivery both very good - prices very competitive. Happy to recommend.
9 April 2026
Reply from Tap Warehouse
Hi Judi,
Thank you so much for your kind words! We are thrilled to hear that you found the website easy to use and were impressed by our product range and pricing.
It’s also fantastic to know that our communication and delivery met your expectations. We truly appreciate the recommendation and are so happy we could help with your project.
Thank you and best wishes,
Kate at Tap Warehouse
Reply from Tap Warehouse
Hi Ron,
We are thrilled to hear you received your order so quickly. Thank you for the great feedback!
Best wishes,
Kate at Tap Warehouse
Extremely happy with our new kitchen…
Extremely happy with our new kitchen sink, delivered promptly and delivery team called to make sure item was left in the correct place(not just left on the front steps for all to see)
4 May 2026
Reply from Tap Warehouse
Hi Shaun,
Thank you so much for the five-star review! We are delighted to hear that you're extremely happy with your new kitchen sink.
We take great pride in our delivery service, so it’s wonderful to know that the team took the extra time to ensure your delivery was safe. I'll be sure to pass your kind words along to them!
Thank you and best wishes,
Kate at Tap Warehouse
Delivered on time
Order came quickly well packed no issues definitely order from these again
4 May 2026
Reply from Tap Warehouse
Hi Claire,
Thank you for taking the time to leave us a review. We're so glad your order arrived quickly and well-packed. We appreciate your positive feedback and look forward to serving you again!
Thanks and best wishes,
Vanessa at Tap Warehouse.
Was supposed to fit this yesterday for…
Was supposed to fit this yesterday for a client but still hasn’t arrived. Does not make me look good.
8 May 2026
Reply from Tap Warehouse
Hello,
Thank you for taking the time to write your feedback for us. I’m sorry that your delivery experience didn’t go as we had as planned on this occasion, and your delivery arrived later than expected, please accept my deepest apologies for this. I completely understand how upsetting this situation has been for you and how this has impacted you and your project, and I appreciate you bringing this to our attention.
We would like to assure you that we aim to provide the best possible service to our customers and take your feedback seriously, and we have shared this with our delivery service provider too, to improve the delivery service moving forward.
Our team are on hand to help, so we kindly ask our customers to contact us if there are any problems so we can resolve them as swiftly as possible and ensure that you do not have any outstanding concerns.
Following your conversation with our team, I can confirm a replacement has been sent for you. In the meantime, please do not hesitate to contact us if you have any questions or queries, and we would be more than happy to help.
Thanks and best wishes,
Vanessa at Tap Warehouse
A honest trade
Good easy to navigate website. Taps were as described. Prompt delivery . No fuss no frills just good honest service. Perfect!
8 May 2026
Reply from Tap Warehouse
Hi Luke,
We appreciate your positive feedback! We're delighted to hear our website was easy to navigate, the taps were as described, and delivery was prompt. Thank you for recognising our service!
Thanks and best wishes,
Vanessa at Tap Warehouse.
u said to Expected delivery from the…
u said to Expected delivery from the 12th may-18thmay but u came on the 11th and no one was here that is not very good.
8 May 2026
Reply from Tap Warehouse
Hello,
Thank you for taking the time to leave us your feedback about your delivery experience. I am so sorry to hear that your order didn't arrive with you as expected within your original delivery estimate. I understand how disruptive this must have been for you. Please accept our most sincere apologies for this.
Whilst we don’t guarantee a delivery date where an estimate is provided, we work hard to meet our estimates at all times and I’m sorry we have fallen short here. I can see that this has been safely delivered to you now and we do hope that you are happy with your order. If we can be of any further help please do not hesitate to contact us and we would be happy to help straight away.
Thanks and best wishes,
Vanessa at Tap Warehouse.
Reply from Tap Warehouse
Hi Justin,
Thank you so much for your feedback. It’s our pleasure to provide the best possible service to our customers, and we are delighted that the courier took great care with your delivery and you are happy with your order. We hope to serve you again.
Thanks and best wishes,
Vanessa at Tap Warehouse.
New ceramic sink.
Very pleased indeed with this new sink installed last Monday.
Only reservation is with the delivery company.Because the van was so badly packed with parcels,men couldn’t initially find mine.Eventually they did but their overall attitude to the customer wasn’t good.Perhaps a new delivery company would be beneficial?
18 April 2026
Reply from Tap Warehouse
Hello,
Thank you for taking the time to leave us a review. We're so pleased you're happy with your new sink! We truly appreciate you bringing the delivery experience to our attention. We're reviewing our delivery partners to ensure better service.
Thanks and best wishes,
Vanessa at Tap Warehouse.
Reply from Tap Warehouse
Hi Donald,
Thank you for your kind review. We are delighted to hear you are happy with your order. We appreciate your kind words and hope to serve you again.
Thanks and best wishes,
Vanessa at Tap Warehouse.
Weekend 25 April 2026
Weekend 25 April 2026, the boiled water tasted different, it had a bad taste. it was around 28-29th April I noticed the water was at the bottom in a clear mug had what i would described as sediment, I checked the boiled water in several clear mugs and there was always sediment in them. I also put the filtered water and water from the ordinary cold tap and they had no sediment. I called the plumber who had installed the vellamo tap 3-1, he informed me that the element in the boiling has burnt.
I have phoned your office 15 times and left a call back and have had no responses. I am not at all satisfied.
I would like to speak to someone.
31 March 2026
Reply from Tap Warehouse
Hello,
Thank you for bringing this to our attention, and we’re very sorry to hear about the issue you’ve experienced with your boiling water tap.
We completely understand your concern regarding the change in taste and the sediment you discovered in the boiled water, particularly after being advised that the heating element may have failed. We also sincerely apologise for the difficulty you’ve had trying to contact us. Having to make repeated calls without receiving a response is not the level of service we aim to provide, and we appreciate how frustrating and worrying this must have been.
We regret that we haven't met your expectations so far; however, we would really like to turn this around and we will continue to resolve this as swiftly as possible for you.
Thanks and best wishes,
Vanessa at Tap Warehouse
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