Very pleased indeed with this new sink installed last Monday. Only reservation is with the delivery company.Because the van was so badly packed with parcels,men couldn’t initially find mine.Eventuall... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service is excellent. They are knowledgeable about their products which is what you want. I confirmed certain details about the tap I was considering and I placed an order having requ... See more
Company replied
The website is easy to navigate and find exactly what you want, customer service is there to help they are very knowledgable and helpful. The prices are very good and comparable. The quality is the be... See more
Company replied
Very pleased with the communication of Tap Warehouse. Email and confirmation was timely and contained a lot of detail of order. Prices are competitive as well. Delivery was organised well and worked p... See more
Company replied
Company details
- Kitchen Supply Store
- Bathroom Remodeler
- Bathroom Supply Store
- Countertop Store
- Home Improvement Store
- Remodeler
Written by the company
Tap Warehouse is a leading UK-based online supplier of bathroom and kitchen taps, sinks, bathroom furniture, ceramics, accessories and more.
Written by the company
Contact info
447 Commercial Rd, East Parley, Christchurch, BH23 6DS, Bournemouth, United Kingdom
- 01202 556655
- help@tapwarehouse.com
- tapwarehouse.com
4.6
Excellent
44K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tap Warehouse
Hello,
We appreciate your positive feedback! We are so glad you received a good quality item with quick, free delivery. We hope to serve you again.
Thanks and best wishes,
Vanessa at Tap Warehouse.
Good service
Bought a bathroom cabinet but when it was delivered the mirror was smashed.
Got in touch with Tap warehouse and they arranged a full refund which we received within a couple of days. We ordered another cabinet and this arrived quickly and in perfect condition.
Excellent customer service and I would happily use this company again.
20 April 2026
Reply from Tap Warehouse
Hi Annie,
We appreciate you taking the time to share your experience. We're glad to hear that the issue with the initial delivery was resolved quickly and that the replacement arrived in perfect condition. It's great to know you were happy with our service and we look forward to serving you again.
Thanks and best wishes,
Vanessa at Tap Warehouse.
Love the tap and very reasonably…
Love the tap and very reasonably priced.
Great service as usual
21 April 2026
Reply from Tap Warehouse
Hi Jim,
We appreciate you taking the time to leave a review. We're so happy to hear that you love the tap and that you received great service. We hope to serve you again.
Thanks and best wishes,
Vanessa at Tap Warehouse.
Reply from Tap Warehouse
Hi Rob,
Thank you for your 5-star review. We're happy to hear that our communication and delivery met your expectations. We appreciate your positive feedback and support!
Thanks and best wishes,
Vanessa at Tap Warehouse.
Reply from Tap Warehouse
Hi Richard,
We sincerely appreciate your feedback. We strive to provide a high level of service and great value, so we’re happy to hear that the delivery was prompt and you found our products well-priced. We appreciate your business and look forward to continuing to serve you.
Thanks and best wishes,
Vanessa at Tap Warehouse.
straightforward website with clear…
straightforward website with clear pricing and prompt delivery service
18 April 2026
Reply from Tap Warehouse
Hello,
We appreciate your positive review! We're so happy to hear you found our website straightforward, with clear pricing and prompt delivery service. We hope to welcome you back to our website again.
Thanks and best wishes,
Vanessa at Tap Warehouse.
Very good staff
21 April 2026
Reply from Tap Warehouse
Hello,
Thank you so much for your feedback. It’s our pleasure to provide the best possible service to our customers, and we are delighted that our team were able to assist you. We hope to serve you again.
Thanks and best wishes,
Vanessa at Tap Warehouse.
Delivery Service…
New tap was delivered earlier than expected and has been fitted. very happy with purchase.
16 April 2026
Reply from Tap Warehouse
Hi Joseph,
We appreciate your positive feedback. We're so happy the new tap was delivered promptly and that you're pleased with your purchase. We hope to serve you again.
Thanks and best wishes,
Vanessa at Tap Warehouse.
The delivery service was great but the…
The delivery service was great but the tap disappointing in real life. So ready for return. The filter supplied looks great in the box but kitchen not built yet so not able to comment on how good or bad I think it is.
17 April 2026
Reply from Tap Warehouse
Hello,
We appreciate your feedback and are glad the delivery met your expectations. We're sorry the tap wasn't what you hoped for. Following our recent emails, I can confirm the return and refund has been raised. We hope the filter meets your expectations once your kitchen is ready.
Thanks and best wishes,
Vanessa at Tap Warehouse.
Reply from Tap Warehouse
Hi Duncan,
Thank you for taking the time to leave us a review. We’re sorry to hear that your delivery did not arrive within the expected timeframe. We understand how disappointing this must have been, especially where it has impacted your project, and we sincerely apologise for the inconvenience caused. While our team is always here to help, once an order has been dispatched, it is handled by our courier partners. That said, we fully recognise that their service is a key part of your overall experience with us.
Your feedback has been shared with both our courier and warehouse teams, so this can be reviewed and improvements made going forward. If there’s anything further we can assist you with, please don’t hesitate to get in touch; we’re always happy to help.
Thanks and best wishes,
Vanessa at Tap Warehouse.
Reply from Tap Warehouse
Hello Clive,
We appreciate your feedback and are so pleased the tap arrived and that everything is fine after fitting. Thank you for your order!
Thanks and best wishes,
Vanessa at Tap Warehouse.
DO NOT USE THIS COMPANY
I ORDERED TAPS ON 15/4 I HAD A CONFIRMATION EMAIL ON THE 16/4 DELIVERY DUE 20/4
PHONED 21/4 CALL TOOK 26 MINS TO BE TOLD DELIVERY ON 23/4
ON 28/4 I PHONED CALL TOOK 29 MINS TO BE TOLD IT HAD NOT BEEN SENT BUT WOULD BE SENT TODAY
I ASKED FOR A FULL REFUND [ WATCH THIS SPACE]
BETWEEN THE CALLS I USED THE LIVE CHAT WHICH IS GOOD AT REPLYING THAT I CALLED BUT THATS IT NOTHING ELSE HAPPENS
IF YOU WANT TAPS AND WANT THEM DELIVERED IN A REASONABLE TIME FRAME
DO NOT USE THIS COMPANY
28 April 2026
Unprompted review
Reply from Tap Warehouse
Hi Julie,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the delays and the difficulty you’ve experienced trying to get clear updates on your order. We understand how frustrating it must have been to be given multiple delivery dates, only to then be told the order hadn’t been dispatched. We also appreciate that the time spent waiting on calls and the lack of follow-up via live chat have added to this frustration; this is not the level of service we aim to provide.
I am afraid I have been unable to locate your order details to look further into this for you, and we haven’t received a response to our request for your details at this time. We hope to hear from you soon, and in the meantime, please let us know if we can help with anything else.
Thanks and best wishes,
Vanessa at Tap Warehouse.
Exactly what we needed
We needed some specific and rather unusual sizes for kitchen sink (cut out) and taps. We found an excellent choice of products. Delivery was re-scheduled to suit our holidays and products were excellent. Very satisfied!
16 April 2026
Reply from Tap Warehouse
Hi Harvey,
Thank you for taking the time to leave us a review. We're delighted you found the specific sizes you needed and that you were satisfied with the product selection. We're also pleased the delivery rescheduling suited your holiday plans. We hope to welcome you back to our website again.
Thanks and best wishes,
Vanessa at Tap Warehouse.
Good old fashioned service.
Helpful advice over the phone and patient with enquiries.
Kept well informed with delivery
Good delivery service
Packing excellent
15 April 2026
Reply from Tap Warehouse
Hi Neil,
Thanks for your feedback. We're happy to hear that our advice was helpful and our team was patient. We're also glad you were well-informed about the delivery and that you found our delivery service and packing excellent.
Thanks and best wishes,
Vanessa at Tap Warehouse.
The agent was very helpful and advised…
The agent was very helpful and advised me what size of sink I would need and offered some options. The sink seems to be of a good quality & sturdy! I wasn't too impressed with the delivery though , only one man and he was unable to take it up my stairs ( I live in a block of flats).
15 April 2026
Reply from Tap Warehouse
Hello,
Thank you for your recent review. We're happy to hear that the agent was helpful in choosing the right sink for your needs! We appreciate your feedback on the delivery experience, and we will pass this on to the courier to review. Thank you for your comments.
Thanks and best wishes,
Vanessa at Tap Warehouse.
Reply from Tap Warehouse
Hello,
Thank you for your 5-star review. We work hard to provide the best possible service to our customers, and we are pleased that we met your expectations. We hope to serve you again.
Thanks and best wishes,
Vanessa at Tap Warehouse.
Excellent product
Excellent product, really pleased with the quality, communication and delivery process. will definitely use again.
12 January 2026
Reply from Tap Warehouse
Hi,
Thank you for your 5-star review. We appreciate your positive feedback! We're so glad you're pleased with the product's quality and our communication and delivery. We look forward to serving you again in the future!
Thanks and best wishes,
Vanessa at Tap Warehouse.
Easy to order product on line
Easy to order product on line. Wrong sink sent originally, exchanged next day, no problems. Helpful staff.
15 April 2026
Reply from Tap Warehouse
Hello Liz,
We're happy to hear that ordering was easy and the exchange process went smoothly. We appreciate your positive feedback and are glad our team were helpful! We hope to serve you again.
Thanks and best wishes,
Vanessa at Tap Warehouse.
Good quality and fits well.Great…
Good quality and fits well.Great replacement for pop down version bath plug. All you need is supplied.
18 April 2026
Reply from Tap Warehouse
Hello,
We appreciate your review and are so pleased to hear that the bath plug replacement is a good quality fit. We're also glad everything you needed was supplied. We hope to serve you again.
Thanks and best wishes,
Vanessa at Tap Warehouse.
Terrible customer service
Terrible customer service. No idea where our shower screens are. I have emailed and called and still have not received tracking nor the product.
14 April 2026
Reply from Tap Warehouse
Hello,
Thank you for taking the time to leave us a review. I am sorry that your delivery experience was not as we had hoped for this time around and the order arrived to you late. I completely understand how disappointing this must have been for you and sincerely apologise for the inconvenience caused to your project because of this delay. Whilst our team is on hand to assist in any way we can, unfortunately, once the order has been dispatched, we rely on the courier to ensure that the delivery is made within the agreed timeframe, we understand that their service reflects on us too and is a major part of your experience with us.
Your feedback has been shared with our courier partners and also our warehouse team to ensure this won't happen again and that we improve our service moving forward. If we can help with anything else at all please do not hesitate to contact us and we’d be happy to help however we can.
Thanks and best wishes,
Vanessa at Tap Warehouse
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.