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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the ordering process straightforward and appreciate the good quality of the products received. Many also highlight the quick delivery and excellent packaging, with some even receiving items sooner than expected. When issues arise, some people report positive experiences with customer service, noting quick resolutions and helpful staff. However, a significant number of people were dissatisfied with the company's communication and responsiveness. Many reviewers experienced long delays in receiving their orders, a lack of shipping information, and difficulty contacting the company via phone, email, or online chat. Some customers reported that their calls and messages went unanswered, leading to concerns about the status of their orders and the resolution of issues related to unreceived items.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order. Many customers report significant issues, such as orders not... See more

Product

Clients share ambiguous opinions on product. Many customers report significant issues with product delivery,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers express significant... See more

Customer communications

Users describe negative interactions with contact. Customers consistently report an inability to reach the... See more

Response time

People report negative experiences with response times, citing a widespread lack of communication. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My order is supposed to be here today - was supposed to be in stock. I still have no shipping information and it's impossible to contact them on the phone. Update to say I finally got someone on the p... See more

Rated 4 out of 5 stars

Placed an order on 5th Oct, and had some challenges getting through on the phone, which I was disappointed about. The team did get in touch later, and subsequently have been brilliant. Even gone the e... See more

Rated 4 out of 5 stars

All went well. Easy ordering and good product which arrived as expected. This was a shower screen that admittedly was very heavy but I felt delivery charge was on the expensive side. Be aware of this... See more


3.2

Average

TrustScore 3 out of 5

2K reviews

5-star
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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. My order arrived very quickly. Excellent range of bathroom accessories at very competitive prices. Thank you!

2 February 2025
Unprompted review
Rated 5 out of 5 stars

Top Company

Web page and choice was excellent. Service and delivery also very good. Price again was very competitive.

11 January 2025
Unprompted review
Rated 5 out of 5 stars

whilst we were a little concerned about…

whilst we were a little concerned about a couple of negative reviews we spoke to a colleague who assured us you were A1 and I can now agree in full, from initial order , excellent delivery service, quality product, and above all a massive saving of around 250 pounds, what more can I say, Tapnshower give your staff a a massive tap on the back from us.........thank you all. John.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

I made a mistake with my order and…

I made a mistake with my order and phoned to correct it. To my amazement the phone was answered and the error corrected with speed and courtesy - so rare these days. Goods delivered promptly and correctly.
First class service.

18 January 2025
Unprompted review
Rated 1 out of 5 stars

Don’t be fooled by the discounted price

Poor communication I ordered three items which was displayed as in stock but all out of stock. Was going to take 6 weeks for a tap to be delivered despite being told for two weeks running it was out for delivery. Total waste of time had to pay more ordering from a reliable company. Don’t be fooled by the great discount because the customer service here is poor it’s just lies. If the manager of the company knew about this I am sure it would have been dealt with differently but they refused to pass my complaint on.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Great old fashioned service!!!!

The attention to detail and excellent customer service would be more than enough to warrant a 5 star review, but the extra care and attention certainly cements the 5 star score.

20 June 2024
Unprompted review

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