tapin.gg Reviews 

2,066
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 673 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and coaches for their exceptional skill, professionalism, and friendly demeanor, often highlighting their ability to provide insightful guidance and adapt to individual needs. Many people appreciate the detailed lessons and the overall positive user experience, noting the efficiency and helpfulness of the service provided. The customer service is also consistently commended for its responsiveness and willingness to resolve issues effectively. However, some customers also noted significant problems with purchased accounts, including issues with logging in, accounts being unlinked, or not receiving account information as promised. Additionally, a few other people felt that some coaches or teammates did not possess the expected skill level, leading to concerns about the effectiveness of the service.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising coaches and teammates for being amazing,... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the overall experience great and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and dedication of coaches who... See more

Product

Customers consistently note positive experiences with the product, highlighting enjoyable games and helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Xuxu Is such a genuine, highly skilled and experienced Jungle coach that has catered to my jungle climb needs. Adapting to playstyles that relate to the current game and meta, learning new macro, to... See more

Rated 5 out of 5 stars

I had a really good experience with KataKing (LianHua). It was very insightful and they paid so much attention and even offered a longer session than what's advertised. I would 100% recommend selectin... See more

Rated 5 out of 5 stars

Buying accounts here in Tapin, is not only safe and secure but it’s actually Legit. I was a little scared at first but after buying my first bulk of accounts, I saw that this is a legit business and I... See more

Rated 5 out of 5 stars

The manager of this site was super helpful even though I made a huge mistake on my part. My original review was for another site by the name of Tapin Shop. The manager reached out, helped me with my i... See more

Company replied


Company details

  1. Gaming service Provider

Written by the company

TapIn matches gamers with better teammates in 1-click.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(2,066)

632 reviews in the last 12 months

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Rated 5 out of 5 stars

They have an amazing team

They have an amazing team of experienced and high quality teammates in all regions and ranks. also sweet, fun and easy to get along and vibe with girls to make your experience the best it could be

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Good experience playing For-fun game modes

Rendar and I played a couple normal 5v5 drafts, Area 2v2s, and ARAM mayhem matches. He's easy going and a chill guy overall. He's new to tapin, but that isn't an issue. He played well and was humble throughout. Definitely will be playing again. Cheers.

PS- I'll get you on yasuo next time m8.

12 April 2026
Unprompted review
Rated 4 out of 5 stars

I bought an account and didn't change…

I bought an account and didn't change the recovery codes on it and someone took the account back and locked me out. Fortunately support was able to help me pretty fast and allowed me a refund so I could buy another account 👍

1 December 2025
Rated 3 out of 5 stars

think about what i said

only play for money not cause they want to play wont join call till i do sessions and ive been scammed twise to expensive for only 45 mins make make it a hour then it would be more fair there are only a couple of teammates that actually are nice and add way more games like rocket league and fifa just way more games and yeah this is a honest rating i would rate it 2 but im being nice think wisely about what ive said iff you even see this peace out.

10 April 2025
Unprompted review
tapin.gg logo

Reply from tapin.gg

Hi Josh,

I hear you, and I appreciate the honesty — this is exactly the kind of feedback that helps us get better.

First off, I'm sorry you had teammates who didn't show up with the right energy. You're right — if someone's just going through the motions and won't even hop on call, that's not the experience you're paying for. That's on us to fix, and we're actively cracking down on teammates who don't meet that standard.

On the session length and pricing — that's fair feedback and something we're looking at. We want every session to feel worth it, not like you're watching the clock.

And more games like Rocket League and FIFA? Noted. We're expanding our game roster and that kind of input genuinely helps us prioritize what to add next.

I'd love to make your next experience a completely different one. Reach out to me at infinity@tapin.gg — I'll personally match you with one of our best teammates for a free session. No catch, just a chance to show you what Tapin is actually supposed to feel like.

— Infinity, Tapin.gg

Rated 1 out of 5 stars

I purchased a Travis Scott account and…

I purchased a Travis Scott account and got taken away from me months later someone took it back

5 January 2026
tapin.gg logo

Reply from tapin.gg

Hi Juan, we completely understand how frustrating that must be — purchasing an account and then losing access months later is not the experience anyone should have to deal with. We want you to know we take this just as seriously as you do, and we're already looking into your case. Our team will be reaching out to you directly via email with an update. You shouldn't have to deal with this alone, and we won't rest until we get you a proper resolution.

Rated 1 out of 5 stars

account got taken back

account got taken back. reached out to the company. No one helped or even answered. Account worked for 4 days

2 January 2026
tapin.gg logo

Reply from tapin.gg

Hi William,

We completely understand how frustrating this must be — having your account taken back after just a few days and then feeling like no one's there to help is honestly the worst experience, and we're really sorry you went through that.

That's not the standard we hold ourselves to, and we take full responsibility for the lack of communication on our end. You deserved a response immediately, and we dropped the ball.

I've personally reached out to you from my email (infinity@tapin.gg) to get the full details of your situation and make sure we get this sorted for you. We're not going to leave you hanging again — we'll make it right.

Thank you for giving us the chance to fix this, William.

— Infinity, Tapin.gg

Rated 5 out of 5 stars

Review of a Coach

I have played multiple games and had a few live game reviews with 3edgeZ and am really happy with the service. Awesome coach and awesome company, would recommend!

3 April 2026
Unprompted review
Rated 3 out of 5 stars

They are so extra with asking for my…

They are so extra with asking for my Driver's ID and social security

Also on the tapin accounts the support chat doesn't reply on it

Feel like I have to do 5 extra steps to get in touch with someone wouldn't buy Fortnite accounts from them again honestly

1 January 2026
tapin.gg logo

Reply from tapin.gg

Hi Mikey, thank you for your feedback. We completely understand the frustration — no one likes extra steps. The identity verification we ask for is strictly to protect both buyers and sellers from fraud, and we never store sensitive documents beyond the verification process. We're sorry about the delayed support response — that's not the experience we want for you. We've flagged your case internally and a team member will be reaching out to you directly.

Rated 1 out of 5 stars

I never got the account back and no one…

I never got the account back and no one has reached back to me

20 December 2025
tapin.gg logo

Reply from tapin.gg

Hey, Jy'den

This review looks like it may be related to shop.tapin.gg rather than our companion gaming platform, but either way — we don't want you left hanging.

We've reached out to the email on your account, so check your inbox for a message from support@tapin.gg. We're here to help and we'll work with you to get this sorted.

Rated 5 out of 5 stars

Coaching session

I did a coaching session with Q Chunks, he was very professional, great understanding of the game, spotting alot of things that i missed that I could improve on. At the end he sent me all the notes etc. Next week we will do a quick follow up and see how much I have improved. :)

20 March 2026
Unprompted review

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