Tap And Go Ltd Reviews 

496
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive support team for making the entire onboarding process completely seamless and easy to navigate. Many people appreciate the knowledgeable guidance provided when setting up new card payment terminals and finding the best available business deals. Some reviewers were not happy with the physical card terminals, specifically mentioning slow operating performance, unexpected transaction limits, and unclear fee structures. A few consumers also noted ongoing frustrations regarding confusing billing statements and recurring difficulties when trying to process daily customer payments.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, extensive knowledge, and... See more

Customer service

Customers report a high level of satisfaction with customer service, praising individual staff members for... See more

Service

People report positive experiences with service, highlighting a simple and stress-free switching process with... See more

User experience

Reviewers mention positive feedback about user_experience, describing the process as seamless, reliable, and... See more

Payment

Reviewers highlight ambiguous aspects of payment, expressing mixed feelings about their experiences. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone at Tap and Go are very attentive, They go above and beyond to ensure everything goes smoothly. We use the payment link option for our customers to pay with their credit card. It's an easy p... See more

Company replied

Rated 5 out of 5 stars

My experience with Tap And Go from the start has been very positive. The whole process ran extremely smoothly and any questions I had were answered quickly, whether by e-mail or over the phone. Bobby... See more

Company replied

Rated 5 out of 5 stars

I spoke to my Corporate Account Manager, Christina today for advice on obtaining an ECOM for virtual payments and she was extremely helpful and informative. Tap & Go are an excellent card terminal p... See more

Company replied

Rated 5 out of 5 stars

We are a small local business and use tap and go. The main reason we picked them was because they are a local business and have a direct number so when you need them you don’t get passed around you ac... See more

Company replied


Company details

  1. Business Broker

Written by the company

We specialise is card payments and business cash advance, however we are not set up like your everyday corporate organisation or call centre. We are customer orientated, honest, a face front business to help your business grow, save and succeed.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

496 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(496)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rude customer service.

Rude customer service.
Just had a call from these and and when I said I'm waiting on an important call they just hung up.
They could have just said ok thank you, we will call back.
Obviously trying to sell me a card machine. Well I won't be using this company

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Just spoke with Amy

Just spoke with Amy. At first I was hesitant and wasn’t looking to swap. I didn’t realise how much I was paying until I decided to do the price comparison she offered a managed to save 30%! She made everything clear an was extremely friendly and polite from start to finish. Would definitely recommend Tap&Go to anyone with a business.

2 May 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Liam,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

When transferring over to Tap & Go they…

When transferring over to Tap & Go they agreed to pay off our previous card suppliers and it always worries me that there would be some clause in the T&C's which I hadn't read, but no, Tap & Go were true to their word and Amy-Leigh was reassuring and very helpful with communication, which was very promptly actioned. Thank you, this is so refreshing!

2 May 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Sarah,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Amy and Darcy were so helpful and…

Amy and Darcy were so helpful and answered my queries effectively. They are both an asset to Tap and Go, willing to go above and beyond to resolve matters of urgency with tact and diplomacy.

Their skillsets are refined and their knowledge base is excellent.

Highly recommend Tap and Go for your terminals and for their support functions.

30 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest David,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Darcy has been such a pleasure to speak…

Darcy has been such a pleasure to speak to whilst resolving a few issues I’d gotten confused about. Very patient and explains everything thoroughly, service within the company is second to none. Very pleased and highly recommended.
Thank you Darcy !

25 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Tegan,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Amy bain was very helpful and very…

Amy bain was very helpful and very professional when helping me set up my card terminal and especially helping me cancel my old terminal provider thank you so much

1 May 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Tom,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Couldn’t thank Darcy enough for how…

Couldn’t thank Darcy enough for how quickly she resolved my issue. My time with tap & go has been great and ive renewed 3 times. I would recommend to anyone looking for a provider !

1 May 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Louise,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Special thanks to Darcy who helped sort…

Special thanks to Darcy who helped sort my account out and thanks to Amy also who helped me set up my machine. Brilliant girls

1 May 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Emily,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Big thank you to Lewis for saving our…

Big thank you to Lewis for saving our company loads on the card payments really has helped the business loads. He was polite, passionate and friendly the whole time.

17 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Billy,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Brilliant company

Brilliant company, Joe was super friendly, efficient and helped me with all my problems. Thankyou

23 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Emily,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Joe helped me save money and introduced…

Joe helped me save money and introduced a new card system into my business 10/10 would recommend

28 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Regan,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Joe is the man

Wow! First class service. Joe was super helpful!! Couldn’t have asked for more from a customer service perspective. He was amazing !! My business is now set up for tap and go and I would highly recommend!! Ask for Joe, you will not be disappointed!

29 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Katie,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Great experience and customer service…

Great experience and customer service skills from Joe

28 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Liam,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Thnaks to Joe he was really helpful and…

Thnaks to Joe he was really helpful and patient with me on the phone and help me set up a tap&go card, he really explained everything so well and would highly recommend this company😀

29 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Kyle,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Good communication friendly service I…

Good communication friendly service I would highly recommend this company

30 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Alan,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Jordan was very helpful and supportive…

Jordan was very helpful and supportive right through the process, would highly recommend

28 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Kelvin,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Anyone needing a rate review

Anyone needing a rate review, I’d recommend this company, fast and efficient and very polite service from Liam. I’ve been overcharged for ages so this saving will really help, and I can use it to help revamp my business 😀

23 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Lisa,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Good customer service from Liam

Thnaks to Liam he was really helpful and patient with me on the phone and help me set up a tap&go card, he really explained everything so well and how this would benefit my business if I made the switch.

16 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Aika,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Liam helped me

Liam Helped me save money with the new card readers thank you so much

24 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Courtney,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Highly recommend speaking to Liam

I was contacted by tap and go after id recently set up my business Liam was super friendly and helpful and talked me through all the steps since using tap and go I’ve saved a lot of money!

10 April 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Poppy,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

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