Beware of this company. I had to get Afterpay to refund my order as Tanstella did not fulfill my order and they don't reply to emails and escalations. Save yourself from headaches and avoid.
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See what reviewers are saying
Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... See more
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... See more
Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... See more
Company details
About Tanstella
Written by the company
Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.
We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.
Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.
Contact info
Dandenong North, 3175, Melbourne, Australia
- 03 9000 0168
- info@tanstella.com.au
- tanstella.com.au
3.1
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 24 hours
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Questions answered promptly via email.
Questions answered promptly via email.
Product was high quality. Very satisfied with the service and product. Also delivery from Melbourne to Queensland was a very short time. One very happy customer.
Thanks Tanstella!!
29 October 2023
I ordered 2 bedside tables
I ordered 2 bedside tables. Both flat packs had 1 wrong panel in them. The quality of the product is rubbish. Even for $250.
18 October 2023
Reply from Tanstella
Hi Wayne,
Thank you for your feedback.
We are sorry to hear about the issue.
If the product is faulty or defective, can you please contact our team at info@tanstella.com.au? So our team will assess the case, and advise you further.
Regards,
Tanstella
When I realised batteries were…
When I realised batteries were incorrect, the ease of the return policy was very good
16 October 2023
Good product delivered promptly
16 October 2023
Great quality products
All of the products i have ordered from shower heads, gas stove top, wall oven, bathroom vanity to Shavers cabinet have been perfect. The prices are way less than most and the products are quality. Delivery is fast as are any email replies.
8 October 2023
Got pcl in good time and as ordered.
8 October 2023
10th-10th ordered
10th-10th ordered, arrived at depot in town 19th, delivered (after 3 phone calls), 25th. The middle joining pole were both Female fittings had to Bodge up a connecting piece.(still a bit SAGGy) not impressed over all...
10 October 2023
Reply from Tanstella
Dear customer, thank you for your feedback. Please contact our customer service if you have any inquiries. We have many more great products that you may like and we believe your experience with us will be better next time.
Order arrived fast and without damage
Order arrived fast and without damage. Good ppl to shop with.
12 October 2023
Quick delivery the item was as…
Quick delivery the item was as described and good quality . Will shop here again.
10 October 2023
I was thanked post my previous purchase…
I was thanked post my previous purchase which was very thoughtful.
Second purchase was simple and easy.
12 October 2023
Placed order 1/10/23
Placed order 1/10/23
Have not received order !!!!
Have contacted online store with no resolution, replied oh if you haven’t received in a couple of weeks contact us again.
Have made contact with courier service with no resolution to lost parcel.
Have requested a refund- no reply so have now put in dispute through PayPal.
Would not recommend buying of online store, pathetic customer service.
Received order 27 days after placing order 👎, what pathetic service won’t shopping from this store again.
Attempting to return goods but of course not replying to me, typical.
25 October 2023
Unprompted review
Reply from Tanstella
Please be advised that your order was delivered on 27/10. The transit time is within the normal delivery timeframe from Melbourne to regional Tasmania, which is from 14-20 business days.
Please contact our customer service team at info@tanstella.com.au if you want to arrange a Change of Mind return.
Very negotiable courier.
Got email befor delivery but would have liked a text message so as to be at address on day of delivery.
Courier was very helpfull with delivery location.
27 September 2023
I actually built it myself!
Realised I shouldn't have bought it as I'm now 77 and can't get down on the floor. But used my initiative, cleared the table, used a thick cloth and built it there. Only thing was I had to do was wait for a young friend to lift it off. But was really quite easy to understand the directions- even if there was one bit that did not apply to it.
1 October 2023
Ease of website ordering and quick…
Ease of website ordering and quick delivery. Expected to be slightly larger in size but does the job well enough.
24 September 2023
Reasonably quick
27 September 2023
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