Tangerine Telecom Reviews 

Really good prices for a mobile Sim setup, easily the most data for the best price actually, someone inconsistent connect but I'm out in my van with not the most expensive setup so so. But the payment service is awful, it makes you input how much you owe them when you have an overdue bill and makes it unclear if your next payment will come out. The website is hard to navigate and half the time the confirmation code they send you doesn't work, as if that's possible. Great price, decent quality, horrible customer service and website. If you can stomach that you can get some good wifi for a good price though at least.

Took 6 weeks to NOT get internet. I had been with Tangerine for 2 years, I recently moved and went with them again, because I didn’t mind the service until now. That was a mistake. It took 6 weeks, we waited 3 weeks for an NBN technician to come out then it took tangerine a further 2 weeks of ‘wait another two days, another two days’.
It’s possible it could be an NBN hold up right? But it certainly wasn’t because in ONE DAY another internet provider did what tangerine couldn’t in SIX WEEKS. Would never go with tangerine again. WEEKS of calling, hours on the phone, authorising my account over and over again to multiple people every phone call, to have NO INTERNET FOR SIX WEEKS.

Switched from Exetel to Tangerine for the cheaper intro price but immediately had slower speeds, frequent dropouts, and an unreliable connection, despite using the same router and Tangerine advertising the same up and down speeds. Moved to Superloop for the same cost and got dramatically faster, rock‑solid internet. When I cancelled with Tangerine, they kept trying to bill me and added extra exit fees.

Overall: poor reliability and frustrating to leave.

Have been with this company 5 years , always had good service .Today I called re a error with billing .The first time I have had too do this . Alex G was so help ful sorted the issue quickly and sent a email straight away with Corrections

The worst service I've ever had with a company, they absolutely refused to send a technician onsite to fix the issues. After 1 week of back and forth I cancelled the service. The same day I signed up with TPG and it worked immediately even without sending a tech onsite.

Refused to send signal, blamed on brand new rmodem that has better specs then the one they sell, clear bully and upsell techniques

Possibly the worst customer service in the world use a different internet provider and save yourself the hassle
Prob waiting a month for customer service after 2 emails and a call
Still not fixed

And still haven’t received a call from customer service - So I’ve cancelled
Do not use Tangerine 🍊 save yourself a lot of hassle

I would rank them lower than 1 star if possible.

bought super speedy internet @ $84.90 per month - day 1 they zap that money out of my account.

then after the money is zapped out they say they cannot provide the service we need a hardware upgrade - they will send someone out and in the meantime move me to lower plan @$64.90 per month - fair enough I think.

each month - no hardware upgrade - but still billing at $84.90 per month - I ring customer service - they say oh we will add it as credit to next month .......BUT GUESS WHAT ??? no hardware upgrade and another month of billing at $84.90 - ow $40 overcharged

get to the third month and guess what - another month of over billing - but the hardware upgrade - they had installed in the wrong house and cannot ask NBM to come back and do mine as the system says it done.

so they asked me to call NBM myself and ask them to go to someone else's house uninstall their hardware and install it in mine.

joke of a company - service support staff abroad and have bare understanding of English.

not worth the $10 a month discount they offer vs competitors - you get what you pay for

Update - no private message received from Tangerine as they claim to have done.

I have registered with tangerine almost more than a month and still nbn is not activated. Very bad customer service. Even on the appointment day no one appear to fix . Waste of time and money. Very much dissatisfied with tangerine service

I signed up for the 14GB plan and only ever use 7gb a month during 2 years with Belong. However, apparently both me and my wife depleted our 14gb plans within the first week / fortnight of our billing period and have been forced to buy top ups. This seems like an absolute scam. $14 for each 3gb top up and both of us will now be without data because you only can top up 5 times in a billing period. My question is does your data usage system actually work? Time to change providers after having to pay $140 extra on top of our plans this month. What an absolute joke. BUYER BEWARE. P.S. I have added this line to this review as I am unaware as to where I am supposed to access this 'private message'.

If I could give minus one star I would this company is terrible to try and talk to somebody you're on hold 4 LONNGGGG time need more staff answering the phones 1st day of one day being a new customer 1st day I was on hold for 27 minutes then it disconnected the following day my wait time was 30 minutes I waited 40 minutes and then I got disconnected I signed up for the Wi-Fi on Friday night and I only got it on the Monday but I won't be going with it they already charged me on the Friday when I had an already gotten the service I would avoid this company if you want to make the right decision I highly recommend you look at other places and also I've read in many reviews that the speed of this NBN isn't very good either so avoid avoid avoid and also please be aware of also read people that have cancelled have been still getting charged so keep an eye on that and your bank statement thank you I wish I read the reviews before I signed up because I wouldn't have signed up if I had read the reviews because the reviews aren't good at all sorry to say it might be cheap but it's very BIG nightmare to deal with this company

Their speeds keep getting throttled and their customer support is non-existent.

I'm going back to Leaptel where they have actual people who pick up the phone. Please people stay right away from this terrible company.

Never ever join Tangerine. They will rip you again and again for months together. I’m still having the bill when my services have been cancelled long ago. Never ever fall for this company. They will keep sending you bill and with no respite.

They charged me $84.90 twice (instead of billing me once for the month) I called them three times, once Monday where they told me their “finance team” will investigate the payment that isn’t showing from their side and fix it in 24H to 48H. So I called on Wednesday again and they told me the same thing, this is despite showing screenshots and clear identifiers on the payment that identifies the fact that they took this payment, each tangerine payment has a number on it, they could easily identify it and give me back my money but clearly they don’t want to give my money back. So they told me to wait for 24 to 48 hours again and call them back so I did this again and called them on Friday and guess what? They told me the same thing again. At that point I asked them to cancel my NBN plan with them since It’s very clear that they have no plans of giving me my money back. I do not recommend Tangerine, stay away from them if you don’t want to be double billed like me. Remember guys I’ve been with them for years (since March 2023) and they did this to me. Imagine what they’ll do to you.

I am without a phone plan thanks to tangerine… I tried the eSIM which was not working on my phone called them and they said they would send the actual sim and now it’s more than a week and am waiting and without a phone plan or connection. I can’t call anyone even for emergency. The worst experience ever
It’s taken more than a week to post a sim.

Absolutely abysmal in every way. They have continual outages that their support staff are not even aware of. So you spend HOURS trouble shooting when there is no fix. I am CONTINUALLY LEFT WITHOUT INTERNET with no warning.

THIS GOES ON FOR DAYS AND WEEKS.

No refund for this period either, not that that even comes close to the LACK OF UPDATES, LACK OF CARE, LACK OF EMPATHY, LACK OF SUPPORT.

THIS IS NOT A ONE OFF - IT HAPPENS ALL THE TIME.

Oh my god worst mobile provider I have ever used, I bounce between prepaid networks almost yearly and this was the worse I ever used. Their online portal is frustrating to use, tickets take days to respond, the random fees they charge , the only thing good about them is the no lock in contract. But even when I cancelled my service they tried to charge me a full month for a few days of being still connected to them in a new cycle. Complained and escalated and they knocked $10 off, honestly they should have just waived it but I'm just glad to be rid of them. Going back to boost. I rather pay the extra $10 a month on a $39 plan with boost than go near another small company like this again. Stick with the big names guys, saving a few dollars a month ain't worth the hassle. I have never had to call a company so many times over simple problems before.

Pricing after the 6 month went up exponentially. We therefore changed provider. Tangerine continued to debit payments after the change. When I cancelled they would not provide a refund for the balance of the pay cycle as “It’s not their policy“. Therefore, good customer service is not their policy.

AVOID THIS PROVIDER!!! waited more than 30 days for NBN and still not connected. Useless customer service, no update.