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Tangelo Used Cars Reviews 611

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, patient, and honest, often going above and beyond to ensure a smooth and stress-free car-buying process. Many highlight the exceptional service, noting clear communication, personalized videos, and a non-pushy approach. The overall user experience is described as easy and enjoyable, with many appreciating the efficiency and the quality of the vehicles. However, some customers experienced issues with after-sales service, mentioning that their cars were not ready as planned for pickup or that identified problems were not rectified promptly. A few also noted that some vehicle issues were encountered after purchase.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism and helpfulness. Many... See more

Service

Users describe positive interactions with service. Customers frequently praise the professionalism,... See more

Product

People report positive experiences with product, often highlighting their satisfaction with the cars... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the car purchase process easy,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kirsty from Plymouth branch was absolutely amazing! Knowledgeable, patient & honest. Nothing was too much for her and she was happy to go above and beyond. Whilst searching for a new car I spoke to se... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Tangelo team and Ben specifically, he kept me updated on each stage of the process and sent me a personal walkaround video of the vehicle highlighting it’s features and even pic... See more

Company replied

Rated 5 out of 5 stars

Luke made the entire car-buying process smooth, stress-free, and actually enjoyable. He was knowledgeable, patient, and took the time to understand what I was looking for without ever being pushy. He... See more

Company replied

Rated 5 out of 5 stars

This was the first car we had bought remotely, let alone being new to electric cars. Kirsty went above and beyond to ensure we had all the info we needed, even sending links to appropriate chargers, s... See more

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Motor Vehicle Dealer

Written by the company

Tangelo takes the hassle out of buying your next car. Take a look through our online range of used cars and vans – they’ve all been quality checked so you know your search will be worry free. Visit our Customer Hub in Exeter or Plymouth to look around our available used cars and book test drive before deciding on the right vehicle for you.

Tangelo

Written by the company

Make finding your next car online easy peasy

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

611 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very happy with whole experience

Very happy with whole buying and trade in experience. Steve Bunt was courteous and helpful throughout.

29 January 2026
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Hello Joe,

We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Rated 5 out of 5 stars

Fantastic service from Tangelo team.

Fantastic service from Tangelo team and Ben specifically, he kept me updated on each stage of the process and sent me a personal walkaround video of the vehicle highlighting it’s features and even picked me up from the train station. Could not recommend enough Tangelo, that is how every second hand dealer should conduct their business. Thank you Tangelo and Ben.

15 January 2026
Unprompted review
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Reply from Tangelo Used Cars

Hello Witek,

We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Rated 5 out of 5 stars

Easy and painless experience

Very easy purchase, car was as advertised. Luke was very easy to chat to and made the buying process very smooth and easy.

25 January 2026
Unprompted review
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Reply from Tangelo Used Cars

Hello Johnny,

We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Rated 5 out of 5 stars

Luke made the entire car-buying process…

Luke made the entire car-buying process smooth, stress-free, and actually enjoyable. He was knowledgeable, patient, and took the time to understand what I was looking for without ever being pushy. He answered all my questions honestly and made sure I felt confident every step of the way. If you’re looking for someone who genuinely cares about finding you the right car and providing great service, I highly recommend Luke!

25 January 2026
Unprompted review
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Reply from Tangelo Used Cars

Hello Mark,

We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Rated 5 out of 5 stars

5 star experience

Had an amazing experience buying a car from Tangelo! Kirsty was super friendly, answered every question we had and she made the process really enjoyable. I will definitely be recommending them to my family and friends!

24 January 2026
Unprompted review
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Reply from Tangelo Used Cars

Hello Alice,

We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Rated 5 out of 5 stars

Great place to buy a quality used car

From the moment Kirsty first answered the phone all the way through to patiently helping us make the decision and guiding us though the process she was thoroughly professional and always trying to be helpful without ever feeling we were being sold to. A real asset to your business which seems to be just what you want when buying a used car.

21 January 2026
Unprompted review
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Reply from Tangelo Used Cars

Hello Jonathan,

We appreciate your lovely review in regards to our dealership and we hope to see you again soon. I will be sure to pass your comments over to Kirsty and the rest of the team here at Tangelo.

Best wishes, Freya.

Rated 5 out of 5 stars

Exceptional Service

I've been buying cars, for about 50 years, but rarely have I encountered a Company this good. Sales guys were exceptional, car was immaculate, checks and services, also exceptional.
I wish all car sales places were this good, but their not.
Well done Tangelo, this a 5 star service, in all respects.

17 December 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Hello TB,

We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Rated 5 out of 5 stars

Highly recommend

Kirsty from Plymouth branch was absolutely amazing! Knowledgeable, patient & honest. Nothing was too much for her and she was happy to go above and beyond. Whilst searching for a new car I spoke to several dealerships but none had anything on Kirsty. Thank you Kirsty for making this experience so smooth and stress free. I highly recommend Tangelo to anyone looking for a new vehicle.

17 January 2026
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Hello AL,

We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Rated 5 out of 5 stars

Was severed by Steve in Plymouth over…

Was severed by Steve in Plymouth over the weekend and nothing was too much Very happy and jolly person very helpful and listened to what we wanted was an easy sell very knowledgeable thanks again for your help and service 😀

14 January 2026
Unprompted review
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Reply from Tangelo Used Cars

Hello,

We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Rated 5 out of 5 stars

Excellent service and experience from…

Excellent service and experience from start to finish. Would highly recommend and will definitely be in contact when buying another car in the future. No hard sell, just efficient and friendly. 5 stars in all areas

3 January 2026
Unprompted review
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Reply from Tangelo Used Cars

Hello Michael,

We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Rated 5 out of 5 stars

Great service

Kirsty at the Plymouth branch looked after us really well. Good communication and the car was ready for collection ahead of schedule. If your looking to buy a used car with professional attentive service go to Tangelo in Plymouth.

8 January 2026
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your great review regarding your recent experience at our Plymouth dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Kirsty who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.

All the best, Keira.

Rated 5 out of 5 stars

Kirsty was great from the moment we met…

Kirsty was great from the moment we met her. Received all the information we needed and if she didn’t know was prompt getting back to us. Well recommend.

8 January 2026
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick.

Best wishes - Keira.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Very friendly team in Plymouth throughout the process of buying the car.

22 December 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your kind words, our team at Plymouth will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.

All the best - Keira.

Rated 5 out of 5 stars

Great company to deal with

We were very impressed with the way that Tangelo dealt with the purchase of our new car. From start to finish communication was great, all our questions were answered, we bought the car without looking at it first, which was a first for us!
All in all a great experience 😁

24 December 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira.

Rated 4 out of 5 stars

We recently bought a BMW I3 from…

We recently bought a BMW I3 from Tangelo in Plymouth, given we are from Sheffield I had no prior knowledge of the garage so were very pleased with the service we received from Kirsty. The car was cleaned and charged prior to our visit and the contact from start to finish was very professional and efficient. I’d have no hesitations using them again.

23 December 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Hello Peter,

We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Rated 5 out of 5 stars

Very helpful and efficient

I enquired about a car but unfortunately it had been sold , Alex helped with several options and I purchased one of them, Alex and the team were extremely helpful and the transaction when very smoothly , i am delighted with the car and will use Tangelo again.

12 December 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira.

Rated 5 out of 5 stars

This is the first time that I have…

This is the first time that I have brought a car without personally seeing it first. But the staff especially Luke Robinson,we're so professional and helpful I will defernatly recommend this company. Even the delivery driver was amazing. Thank you all for your help.

10 December 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira.

Rated 5 out of 5 stars

Helpful and efficient

Kirsty in Plymouth was extremely helpful and efficient from our initial enquiry to support after the sale had gone through. Nothing was too much trouble.

6 December 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira.

Rated 5 out of 5 stars

Excellent Guy

From entering the showroom, the reception I had from Steve was exceptional, I knew what car I wanted to purchase and Steve was on hand to guide me through my journey,I test drove the car and Steve explained everything in detail ,he even picked me up from home to collect my car. 💯a genuine guy not pushy and certainly knows his job 👍, thanks Steve

9 December 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira.

Rated 5 out of 5 stars

Customer Service

The Staff at Tangelo - Plymouth were exceptional in their approach and were friendly and attentive throughout. The manager was thorough and polite in greeting each step of the way and made effort to engage and be approachable. The main sales individual (Kirsty), was faultless and she made the buy process both a pleasure and put me at ease. Kirsty achieved the sale in what was a narrow time window and she worked tirelessly to make sure I updated each and every step of the way. I was brand this brand and this particular branch staff both faultless and a pleasure to interact with.

24 November 2025
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Thank you for your great review regarding your recent experience at our Plymouth dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to both Kirsty who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.

All the best, Keira.

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