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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, noting the natural-looking results and pleasant scent. Many highlight the ease of application, the streak-free finish, and how naturally the tan fades without patchiness. The customer service also receives high acclaim, with many reviewers describing the support as outstanding, rapid, and understanding. However, some customers were not happy with the product, reporting issues such as patchy application, an orangey tone, or the tan washing off almost completely in the shower. A few also mentioned that the product did not provide a noticeable glow or tan, and some experienced a green tint upon application. There were also isolated comments about the bottle leaking and the tan transferring onto bedsheets.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising its natural-looking color, pleasant... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the natural-looking... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the exceptional and rapid... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that products are easy to apply,... See more

Order

Consumers find the ordering process to be positive, often highlighting the ease of placing orders and the... See more

Based on these reviews

Rated 5 out of 5 stars

Ive used fake tan a lot over the years and I’ve always liked a tan glow but I’ve always dreaded the application and the anticipation waking up the next morning with white streaks and dark patches! Not... See more

Company replied

Rated 5 out of 5 stars

Tandae is hands down the best tan on the market – Georgia you are a genius for creating it! From its streak free application to the beautiful colour it delivers, this fake tan truly stands out from th... See more

Rated 5 out of 5 stars

I've been a Tandae customer since launch & have NEVER found a better tan (I've tried them ALL!). This is legit the only tan that fades naturally, doesn't go patchy, & doesn't make you look like tiger... See more

Rated 5 out of 5 stars

Tandae ultra dark is AMAZING!! Well I thought it was until I also purchased the recommended Tandae oil free moisturiser. Total game changer using both!!! I am now day 7 post 1 tandae tan application.... See more

Company replied


Company details

  1. Beauty Product Supplier
  2. Cosmetics Store

Written by the company

After searching for the perfect tan that felt as luxurious as it looked, Tandae was created to bring a new level of elegance to self-tanning. Naturally flawless and effortlessly lightweight, Tandae’s formulas deliver a smooth, even tan designed to enhance your skin’s natural tone, leaving you with a sun-kissed look that lasts. Suitable for all skin tones, Tandae’s luxury mousses add a soft, golden glow while nourishing your skin to feel hydrated and silky. Every day is a Tandae, inviting you to carry a seamless, sophisticated glow wherever you go.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It sounds dramatic but I can't live without this tan

It sounds dramatic but life is not life without Tandae I live in California and order in batches every few months. Every product is elite! I have been tanning about 20 years so tried and tested everything! This is the darkest most long-lasting but also easy to remove and not to mind the most gorgeous scent. I live in the sun and the pool all year round and honestly couldn't do it without Tandae. I also can't live without the moistuzer and face tan they can't be beaten! The customer service at this company is also amazing you can tell the culture comes from Georgia and Rhys and the good people they are looking after customers above and beyond

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous

I love this tan! Firstly, it dries VERY quickly (which I love) and it smells gorgeous. I purchased the dark tan which is great for everyday, however, I will be purchasing ultra dark for holiday to really get that deep glow.

Didn’t come off on bedsheets or my pjs and I didn’t smell like a dirty biscuit tin at any point.

xx

13 April 2026
Unprompted review
Rated 4 out of 5 stars

I’m fair skinned and have tried a lot…

I’m fair skinned and have tried a lot of fake tan brands. This one’s great, doesn’t cling to dryer skin areas, smells great, dries quick and doesn’t stain clothes or bedding if you sleep in it. It’s not super dark, so I find sometimes I need a more regular top up than other brands. However it’s not chlorine resistant like advertised, or probably shower resistant, on holiday I have to top up every day. My last bottle did leak a lot, so be very careful with storing and if you are packing for holidays.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

My tandae arrived and the bottle lid was open slightly meaning there was a leak. I contacted customer services and Olivia from tandae wrote back so quickly and sent me a new item! So easy and helpful. What a lovely team ❤️

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I’ve ordered many times and had no problems. The one time I had an issue, I received an email very quickly and it was rectified instantly. It may have even been my error, not Tandae but regardless, they sorted it. The tone was so kind and polite too! So refreshing to come across excellent customer service!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Love love love

I absolutely love Tandae and have converted all my friends and family. It’s the first tan I’ve used that lasts, doesn’t look patchy and doesn’t irritate my skin! The amount of times people have asked me where I’ve been on holiday is ridiculous. I love the even, sun-kissed, natural glow it gives!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Loved it

Loved it, loved it… *LOVED IT!* No scaley skin, faded so naturally over a week or so I actually forgot that I’d applied it last week as I haven’t had to scrub my skin to get it off. ABSOLUTELY no caking or horrible build up around my ankles or elbow.

SO IMPRESSED.

Haven’t tried the face mist yet as I am using Tret… but the tan in 10/10.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer experience

Had an issue with my original order so Amy in customer service contacted me first without me having to chase them and they did everything they could to get me a solution that I was happy with giving me different options, including offering a refund if I wanted. The shipping is also super quick, based in Ireland too.
I have used the Oud and really liked it and can’t wait yo try the original aswell as the face mist now!

18 February 2026
Unprompted review
Rated 3 out of 5 stars

Not sure what’s happened to Tandae!

Not sure what’s happened to Tandae! I’ve been such a big fan since the launch but definitely feel it’s changed, and not for the better. LOVED the original ultra dark initially, beautiful colour and lasted without that horrible crumbly look. I did feel you need a lot of product/coats to get a depth of colour though.

However now the original leaves my skin green! Did not do this initially so what has changed?! It got dramatically worse so I can’t continue to use it. Moved to the rouge oud, does not glide on as well, need more tan for the same colour and sadly fades really patchy.

Tried the body cream which I bought on a bundle as I couldn’t justify £30 for a moisturiser! No difference with this.

Tried the face mist, which is so inconsistent, sometimes gives good colour and glow, other times doesn’t look like I’ve even put it on.

Really felt like I’d found the perfect tan for life….but sadly it’s back to the drawing board :(.

20 February 2026
Unprompted review
Rated 2 out of 5 stars

I bought the tan and wasn’t impressed…

I bought the tan and wasn’t impressed at all, found it really hard to apply. Recently bought the face tanning mist, it had absolutely zero effect! I have tried it four times now and it has absolutely zero effect in giving my face a ‘glow’ or any type of glow/tan.

1 January 2026
Unprompted review
Tandae logo

Reply from Tandae

Hello Margaret,

We’re really sorry to hear that you’re not happy with your Tandae purchases — thank you for taking the time to share your experience.

We pride ourselves on our customer service and would genuinely love the opportunity to make this right for you. From what you’ve described, there may be an easy fix with the Face Mist. In some cases, skincare products such as moisturisers, SPF, or serums can create a barrier on the skin that prevents the mist from developing as intended.

We’d really like to offer you some further support and personalised advice, both with the mist and with mousse application, to see if we can improve your experience.

Please do email our team at info@tandae.com
— I’ve let them know to expect your message and they’ll be more than happy to help.

Thank you again for your feedback, and we hope to hear from you soon.

Rated 5 out of 5 stars

Great customer service

After the face mist didn’t go quite to plan the first time using, I have received the best customer service ever. Would highly recommend.

22 January 2026
Unprompted review
Tandae logo

Reply from Tandae

Hey Jenny! Thank you for getting in touch and taking the time to share your experience.

What you’re describing sounds like something we can easily fix with a few very simple steps 😊 We’re very confident that with a little guidance we can help you achieve the flawless, even tan you’re looking for.

We’d love the opportunity to assist you further and help change your opinion of us. Please do reach out to us at info@tandae.com
, and our team will be more than happy to help.

We look forward to hearing from you.

Rated 2 out of 5 stars

I don’t think this brand is for me

I don’t think this brand is for me, tried the original tan -left me green, the moisturiser - thin, unpleasant smell, the tanning mitts - leaked. I tried the new Oud tan due to it being ‘suitable for everyone’ but was so disappointed. Went on patchy despite following all steps and washed off almost completely apart from my feet & hands. Orangey toned and extremely patchy. I do like the face mist but other than that disappointing, I can’t waste anymore money on Tandae!

7 January 2026
Unprompted review
Tandae logo

Reply from Tandae

Thank you for taking the time to share your honest feedback — we’re genuinely sorry to hear that your experience with Tandae hasn’t been what you hoped for.

Everyone’s skin is different, and tanning results can be affected by undertones, skin preparation, skincare products used beforehand, and application technique. Patchiness or stronger tones on areas like hands and feet are often linked to prep or product build-up, rather than the tan itself.

While we’re disappointed to hear that several products didn’t work for you, we’re pleased you’ve enjoyed the Face Mist, which many of our customers love. We’re always keen to help where we can, and with some simple adjustments we often find results can be completely transformed.

If you’d be open to it, we’d really appreciate the chance to speak with you directly and see if we can help or advise further. Please feel free to contact us at info@tandae.com

Thank you again for your feedback — it’s always taken on board as we continue to improve and support our customers.

Rated 5 out of 5 stars

My old favourite tan has been dumped for this one

I did have another tan I used that I thought I loved but Georgia the co-owner can do know wrong in my eyes so when she said we needed to buy it I didn’t hesitate. My other tan has been quickly thrown in the bin! I held off writing a review straight away as I wanted to check how long it lasted and how it came off. This is by far THE BEST tan I have ever used. The smell is incredible, I actually enjoy tan night. The colour is so deep and natural looking, like I’ve been on a two week holiday. I used the ultra dark and I also purchased the face mist and I love it. It’s the first face tan I’ve used that hasn’t brought me out in spots or made me patchy with a bright orange nose. Long review but I never write reviews so I just really wanted to get across to anyone thinking of purchasing that you won’t regret it.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I had an issue with my order and the problem was dealt with swiftly and professionally. Great product, lovely colour.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, I accidentally put my old address on the order, contacted them and they amended it for me no fuss or problem straight away! Great customer service and experience, I can’t wait now to try the products!

16 January 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

i have used tandae previously & absolutely love the tan!
unfortunately (not tandaes fault) my order didnt arrive and i needed to contact customer service. Amy's customer service was absolutely fantastic & I will 100% be a tandae customer forever due to the kindness and support their team show.

8 January 2026
Unprompted review

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