Tamaris Reviews 

I placed an order with Tamaris on January 1st, and the experience has been nothing short of frustrating. Days and days passed without any response, despite their guarantee of delivery within 3–4 days. The package disappeared for a while, and then, when I was at home, they chose to deliver it to a pick-up point instead—nearly a month later!

I cannot pick it up, and their response was simply to "wait" for the package to be returned to them so they can process a refund. I paid for home delivery, and this level of service is unacceptable.

I bought some products with tamaris.com and they were automatically returned by the mail service because of a mistake in my address. I called Tamaris customer call center to understand why this happened and how to fixed and they said that my apartment number is in the first line of the address instead of the street name and it caused the issue. The order will now be returned and nothing can be done, so I should buy it again.

I ordered it again, paying much attention to filling all the fields as requested on the screen. I received an email confirming my order with the correct address and I thought that everything would be fine this time.
When they shipped my order, I saw that my address was inverted again and I called customer support again to understand why. So they told me they can't do anything and it's totally my fault because I should have guessed that the field "Addition Address" in the address form in the website can't be used for the additional information about the my address and I should have added this information in the field "Street Number" even if this looks totally contra intuitive. Of course, it isn't their system's fault that the field names are so bad and I don't have a proper place to put part of my address information. Also, they could have informed me the first time I called, but they don't look interested in helping a customer.
So I gave up buying anything from this company and recommend that everyone avoid their website.

Disappointing quality of leather trainers which were £90
After a couple of months the sole has split and they leak , unwearable even in dry weather.

Even though I was not happy with the quality of the boots I purchased, they quickly helped me to solve the issue. So for me, they provided a good and fair customer service.

No quality, do not accept complaints! The glue in the shoes does not withstand water and does not hold the shoes together with the sole. The shoes are 1 1/2 months old and Tamaris refuses to acknowledge a manufacturing defect or remedy the defect. However, they put all the blame on the customer and say that the shoes are completely worn out…….in 1 1/2 months!!?? That's what Tamaris calls high quality!!
It's Tamaris. com, which has rejected the complaint, not the retail store. Tamaris takes no responsibility for the quality crap they send out on the market.

Worst customer service I’ve ever received! And delivery takes far too long..if it turns up at all..fingers crossed it does because their customer service couldn’t tell me.

Awful customer service, worse I’ve ever received and that’s saying something! And delivery takes far too long.

I recently placed an order through your online store for the Chelsea-style Boots in Leopard Print (€109.95, Size 38). Based on your sizing chart, I chose size 38; however, I found the boots to be uncomfortably tight and very stiff.

I was truly disappointed to learn that I would need to cover the return shipping cost myself, with the destination being Germany. Additionally, I was advised to use the Greek Postal Service (ELTA) for a more affordable rate. I believe that Tamaris, as a customer-focused brand, should consider implementing a streamlined and cost-effective return shipping arrangement for its customers, similar to what many online retailers already offer. I have been informed that the return will cost me approximately €35, which is quite substantial.

As a loyal Tamaris customer, this experience has made me reconsider future purchases on the official website. In the future, I will likely buy from Greek stores that offer more favorable and affordable return policies.

Very disappointed!!

My mother and me used to be good clients of this company in Greece. However, I was very dissatisfied from my last order and I will never choose this company. I ordered a sandal and I received it one week later. The product was not the one I ordered. I contacted with the Greek department. They told me that I have to return the wrong product and order it again and I will be refunded as soon as they get back the product. They gave me a 10% discount code for my next order as a sorry. The discount code was not applicable when I tried to use it and of course it was rediculus and I didn't order from this company. In addition, they refunded me about a month later.

PURCHASED THE TAN WEDGE SANDALS 2023, NOT WORN UNTIL September 2024. Very comfortable ..However, after the 2nd wear, the insole showed signs of wear, and the heel strap and elastic showed signs of poor quality. Very disappointed and would like this to be reviewed because they are not value for money and not fit for purpose. Purchased from Clarks, noticed that they no longer stock this brand, this must be the reason why.

gay add, tamaris is gay

I’ve bought from Tamaris many many times and the shoes are always super comfortable, order is quick and as expected, and customer service has always been great.

Received a dispatch email with invalid tracking reference. 6 working days later, no reply to my email queries and a customer line not maned by anyway (the call gets terminated). Avoid!

Please do not order from the Tamaris website. The customer service is terrible. They process returns far too late and sometimes not at all until you contact them yourself. They did not receive a package that I had returned and I have emailed about it with proof of the track and trace number that they can do nothing with. In short, save your money and energy and order somewhere else.

Remember when I was younger I loved their shoes, would purchase a nice leather pair for the summer and they would last me 3 summers. Now, a pair barely lasts the first month of the summer. Really bad quality for the price :/

(Unglued bottom of the heel somehow?)(Leather chips very easily)(Stitching comes off)

I purchased a pair of Tamaris sandals from the zalando website (most expensive from Tamaris tbh). Previously I only spent this amount on Clarks shoes(never been disappointed with its quality). After wearing it once the platform got ‘wrinkles’ on it from the compression(I only weigh 60kg). Wore it a handful of times now, and after washing it with clean water the final layer of the sole came up in 60%. Now I need to glue it or sew it to make it work for my holiday. I never was fully happy with the price/quality of the brand, but now I learned never buy a pair of shoe from them.

I am extremely disappointed with Tamaris and their poor customer service. After purchasing two pairs of trainers, I experienced issues with the first pair after wearing them just once. The stitching around the shoes started to come undone, which clearly demonstrates their poor quality.

To make matters worse, I returned the trainers to Tamaris three weeks ago for analysis, yet they still require more time to process my request. Their customer service has been incredibly slow and unhelpful, which has only added to my frustration.

On top of all this, I am now unable to return the second pair of trainers due to their strict return policy. It seems that Tamaris is not interested in addressing customer concerns or providing a satisfactory resolution.

Overall, I would not recommend Tamaris to anyone, as their customer service and product quality are both severely lacking.

I purchased a pair of Tamaris trainers which I hardly wore and I noticed that the moulded side of the both trainers is coming away from the upper part in several places. I contacted the retailer who very kindly offered to speak to their Tamaris representative regarding this issue. They have come back to me to confirm that the Tamaris rep refused to take any responsibility or action to deal with this issue. Admittedly, the trainers were purchased just over a year ago, however, as I have said they have hardly been worn. When I purchased them I believed I was buying a good quality product and I would have expected Tamaris to stand firmly behind this and also to provide excellent Customer Service. However, this is far from the reality as the trainers are clearly faulty and the customer service is non existent. I am left with a pair of trainers that I cannot wear as they are basically falling apart. I wish I had read the reviews on Tamaris before spending my hard earned salary on this substandard product. You clearly have not improved your Customer Service at all.

I ordered a pair of shoes which arrived ok. I returned them the same day with the return label they supplied. The delivery company is EVRI (who we all know is a nightmare, but I had no choice). I can see on their app that the status hasn’t changed since they collected them on the 7th June and that they still have them. I’ve tried contacting EVRI but just get automated replies. I’ve contacted Tamaris but they’ve said they need to make inquiries as to where the shoes are which could take a further 4 weeks! I’ve said that the issue is between EVRI & them, not me and I want my refund but they won’t give it to me.

Hi I've had a few pairs of your knee high taramis lace up boots I bought them in november 2023 have only worn 3 times and the whole sole are coming away from the shoe I'm a size 41 and paid 89.99 for these and feel very disappointed with this pair has had no real use out of them