Tallow Ash Reviews 12,038

Great customer service team, dealt with my missing item quickly! We love the laundry products so much, and we’re looking forward to our next delivery!

Products smell amazing, had an issue with the discount not working so contacted customer service straight away and were so helpful and polite and fixed the issue straight away for me.
Amazing brand!!

Fantastic service. Fantastic product. Nothing more to say. Highly recommended.

I recently had a problem with delivery from Tallow and Ash but they went above and beyond to rectify for me.

Fantastic range & quality of products.
Great customer service at every step/ scenario I’ve come across so far. I don’t buy anything else now.

Great product and great customer service

I’m a HUGE fan of Tallow & Ash ever since trying their products at the beginning of last year! Their subscription service is amazing & their product range is absolutely incredible (a biggg shout out to my faves - Fresh Pistachio Laundry Products & The Stain Pen). I’ve only ever experienced an issue with my order once which was due to the courier losing my order & when I emailed to follow up on the problem, it was dealt with on the same day by the lovely Thea which I am incredibly grateful for. Their rewards programme is also the gift that keeps on giving & I am so glad I decided to give Tallow & Ash a try, I have never looked back! Thank you to everyone on the team for being such amazing, helpful & lovely people, your efforts & energy do not go unnoticed by your loyal customers xxx (P.S- Pretty please bring back Country Club if possible, that limited edition laundry scent still lives in my mind rent free & I dream of the day I can climb into my bed with that beautiful scent on my freshly washed bedsheets)

Well I have had the best response and fixed the problem super fast. I will share these samples with friends and family. As I am sure the will love the smells like I do.

Amazing products and customer service.

Love this brand, have used there products since I have tried the first one! Really good communication and updates on orderes. Super helpful customer service, spoke with Rea and she resolved my issue quickly and professionally.

Easy ordering process tracked delivery.Packaged well and screams luxury .I got the subscription package and ordered date night and it smells amazing .Got the free samples and cannot wait to try them all.

Love, love, love most of the scents, the products themselves are excellent and actually quite good value for.money if you do a subscription. Quick delivery too.

I am leaving a review of my purchase experience as, although my order did not quite go to plan, the customer service I received to rectify the issue was above and beyond. I assume there was a picking error as the package I received was not as per my order. I contacted Tallow Ash and received a very prompt response which was very apologetic and providing various options for me to choose from in order to rectify the issue so it was sorted very quickly and efficiently. I am confident that I am dealing with a caring, conscientious company so will not hesitate to place future orders. All in all the products are lovely and just as important, the customer service is faultless. I only knocked off one star due to the fact that I received the incorrect goods, apart from that everything is 5 star rating.

Ordered Icing on the Cake and Little Miracle laundry shampoo and conditioner. They both smell absolutely divine!!
Unfortunately the package when delivered was damaged and half of the Little Miracle
conditioner was lost.
I contacted Tallow and Ash and a new one is being sent out - absolutely first class customer service!
I'm drying the packaging at the moment to recycle it - my kitchen smells gorgeous!!
Will definitely be a return customer.

My whole washing experience has been turned on its head thanks to Tallow and Ash!
I received my first subscription and samples set last week and once I started to test each of the scents I haven’t stopped my washing machine. The scents are delightful and each has its own unique charm. I realised that I wanted to use different ones for differing types of laundry and started with my bedding and used the Oud scent. For my summer clothes Fresh Pistachio and wintery clothes Icing on a Cake. My Dad loves Odyssey as it has the notes of a good aftershave .
Once I’ve finished the samples I’m going to add to my collection with our favourites so that the whole family can enjoy their own tailored washing routines,
A really good quality product that I wouldn’t hesitate to recommend!

Outstanding Customer Service

Khatlyn was incredibly kind, understanding and helpful throughout the entire process. Nothing was too much trouble, and she went above and beyond.

It’s so refreshing to deal with a company that genuinely cares about its customers and takes the time to provide such a personal and positive experience.

Not only do their products smell amazing, but their customer service is second to none. Thank you to Khatlyn and the whole Tallow + Ash team for your kindness and professionalism.

I would highly recommend Tallow + Ash and will definitely continue purchasing their products in the future.

Such amazing customer service! One of my orders was out of stock and I received the best service to ensure I was happy with my order. Already had my first delivery and I’m in love! Thank you

Excellent products - they smell gorgeous and they work! Had an issue with a discount code but Thea in customer support sorted it immediately. Great company

I had a little issue nothing much soon as I messaged tallow and ash it was all sorted out would really recommend them thank you ladies for everything A1 service

I have been buying Tallow & Ash fabric shampoo and conditioner sets since the very early days of the company. Tried pretty much all the scents through the sample packs, and have settled on a couple I buy on repeat (also love their limited edition scents which they bring out regularly).

The products are very effective and elevates the very dull task of doing the laundry. I love that the company recently changed the bottle design based on customer feedback.

However, the star of the show for me personally is their stained remover pen. This product recently TOTALLY saved my light blue denim skirt.

I dropped a yakitori stick of meat and veg onto my lap (🤣🫣) which was covered in orange/brown sauce. It was awful.

Luckily I had the pen with me and completely went to town with it. Yes my skirt had a soaking patch for about 20min while we finished our meal. Once it dried, I only had very light paint orange marks left - it has all come out in the wash. Without the pen, I would have had to walk around with very visible stain all night, and then chances of it coming out in the wash would have been slim.

Love this product so much - it’s effective, smells lovely and the refillable packaging is really chic (looks like a makeup product…I actually keep it in my makeup pouch in my handbag permanently).

I need to buy more pens (and refills) to make sure I have this pen stashed in different bags, so am never without it 😍

Tallow & Ash customer service is also second-to-none, really responsive via email or Instagram, in my experience. I hope this company continues to do well.