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1.2
166 reviews
Replied to 32% of negative reviews
Typically replies within 24 hours
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Absolutely DO NOT ORDER HERE!!
They lie on the website. The goods come from China and are absolutely horrible
Return is to China and very expensive
After three months of waiting I still haven’t received my refund
Support is horrible
What a nightmare
STAY AWAY FROM THIS WEBSITE
They merit -5 stars but I gave them 1 as less is not possible
Things are worse than with the theme page.
Dogshit Customer Service and return policies.
Do not order! Total scam! Terrible quality and no customer service. Never again!
Awful customer service. I have emailed them 3X with no reply . The returns policy seems to be a joke . They are not reliable. And the shoes are nicer in the pictures than in person . Beware to spend lots of money and NO CUSTOMER SERVICE. Would not do business with them again
Reply from Talaine
Dear Arezu,
Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience and that you haven’t received a reply from us – that’s certainly not the level of service we aim to provide.
We always strive to answer emails within 24–48 hours, so something may have gone wrong here. Please feel free to forward your message again info@talaine.nl, and we’ll make sure it’s handled with priority.
As for our return policy – we understand it’s not ideal for everyone. That’s why we try to offer flexible solutions when possible, including partial refunds if the return process is too costly or inconvenient. Our return address is clearly stated in our terms & conditions, and we aim to be transparent about that from the start.
We’re also sorry to hear the shoes didn’t meet your expectations. We’ll take your feedback seriously and keep working to improve both our product presentation and service.
Kind Regards,
Team Talaine
I want to return my dress, and its very expensive. (22 euro’s, to return) So i dont get my money back. They also answer late. It feels a bit sketchy. They offer to pay you 10% or a gift card if you dont return. Sweet… but still feels off. I just want my money back.
I just needed a nice dress for a wedding. Its a pity it dont fit me, and i lost a lot of money.
Reply from Talaine
Dear Demi,
Thank you for your review — we’re sorry to hear that your experience didn’t fully meet your expectations.
Just to clarify: after reaching out about the dress, you indicated that you would prefer to keep the item and asked whether a partial refund might be possible. We responded to your message and are currently still awaiting your reply.
We also want to note that we do not offer 10% refunds in place of standard returns. If an item doesn’t fit, customers are always welcome to return it for a full refund, in line with our return policy.
If you’d still like to discuss next steps, please feel free to reply to our last email or contact us directly via info@talaine.nl — we’re here to help.
Best regards,
Team Talaine
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