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lumi Reviews 1

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TrustScore 3.5 out of 5

3.4

Vitamin and Supplements Store
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Company details

  1. Vitamin and Supplements Store

Written by the company

lumi is a nutritional supplement company specializing in improving brain health and productivity.

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3.4

Average

TrustScore 3.5 out of 5

1 review

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Rated 3 out of 5 stars

I cancelled my auto ship but still…

Updated--They refunded my last purchase and cancelled the auto ship after I posted the review. Fair but I wish it would have been easy from the beginning.

I cancelled my auto ship but still received the product and had to pay for it.

9 July 2025
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Reply from lumi

Hey Melanie,

We cancelled your subscription and auto ship, as well as fully refunded your unwanted order including shipping.

We're truly sorry for the unwanted charge you received.

We don't know why the subscription wasn't cancelled on our end but we are working to ensure something like this never happens again.

Best,
Ryan

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