I have ordered from a restaurant, the money was taken from my account and the order was placed. After 30 minutes I asked in the bot what happened to my order and the bot told me that the restaurant di... See more
Company replied
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See what reviewers are saying
Awful. Couldn't even order. The site and the app show that there are 12 restaurants from which we can make orders from and that deliver to our city - Bankya, and yet, when we make the order, it says... See more
Company replied
The worst app for food delivery. You pay with card but your order never get's reviewed by the restaurant. So you end up giving your money to takeaway without any support to even refund it as they... See more
Company replied
Customer service is terrible, the interaction with clients is not up to par. Consultants cannot write in proper Bulgarian, making basic mistakes. Time to reply to a client is way to long. There is so... See more
1.2
Bad
239 reviews
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Late order/ no customer support
I made an order and the estimated time was 50 mins. But after an hour and a half the estimated time kept increasing and my order kept getting delayed. I couldn’t contact customer support cause it’s a robot that answers the chat. Extremely disappointing. This is the first and last time that I will be using their services
4 June 2025
Unprompted review
Reply from takeaway.com/bg
Hello! We are sorry that you had to wait longer than necessary and we understand that this is not pleasant! You can always contact us by email at bg@takeaway.com so that we can review the case in detail. Best regards, Takeaway.com/bg
Trash
You can't reject order 30min after placing it, but 10min before closing.
The support team isn't helping at all.
They gave me vouchers for 10leva just to shut my mouth after 2 and a half hours of waiting any reasonable reply.
The delivery time MUST BE FIXED AND TO INCLUDE ANY VIABLES.
I see order time 20_40 min, but ONLY AFTER PAYMENT, TIME QAS CHANGED TO HOUR AND A HALF FOR 6 BURGERS FROM MCDONALD'S....
11 May 2025
Unprompted review
Reply from takeaway.com/bg
Hello! We are sorry that your order had to be cancelled shortly before it was delivered. We understand that this is not pleasant, so you can always contact us at bg@takeaway.com to look into the matter in more detail.
The drinks from the drink machine…
Thr drinks from the drink machine tasted gross the machine wasnt cleaned or cleaned properly and the food wasnt very good. My partner and i got food poisioning
30 April 2025
Unprompted review
Reply from takeaway.com/bg
Hello! We are very sorry to hear that you have experienced food poisoning. This is completely unacceptable. Please contact us on bg@takeaway.com, so we may help you. Kind regards - Team Takeaway.com/bg.
Reply from takeaway.com/bg
Hello! We are sorry that you are unsatisfied with our app. We do our best to deliver our customers' orders as soon as possible but, unfortunately, sometimes there are unexpected circumstances which may cause delays. If you have a specific order in mind, please contact us on bg@takeaway.com. Kind regards - Team Takeaway.com/bg.
Very good service
30 March 2025
Unprompted review
Reply from takeaway.com/bg
Thank you for your feedback! Kind regards - Team Takeaway.com/bg.
Actually feeling robbed!!!
Actually feeling robbed!!!
After a duplicate payment - there is nowhere you can reclaim back the second payment!
Tried some contact forms - no feedback.
31 January 2025
Unprompted review
Reply from takeaway.com/bg
Hello! We are sorry that you are unsatisfied with our service because you have duplicate payment. Please contact us on bg@takeaway.com, so we may help you with the refund. Kind regards - Team Takeaway.com/bg.
Bad service
The service was horrible! When the delivery driver called me he said that he is in a parking lot around my address. He told me to go find him, because he was at the address. He refused to get out of his car, even when i told him that he wasn't at the right place, because i searched for him for a few minutes and could not find him( and he couldn't see me as well). Then he decided to check on google maps where the address was and finally came out of the car to deliver the food. He was around 200 or 300 meters away from the correct address and as he was coming towards me (as he originally should have), he was mumbling under his nose about how stupid I am that i don't know where I live and once he got to me he even had the audacity to get angry at me for not being able to find him. Furthermore, this is not the first time that i have a problem with one of your delivery drivers. Some of them act extremely unprofessional and are unimaginably rude!
28 February 2025
Unprompted review
Reply from takeaway.com/bg
Hello! We are sorry that you are unsatisfied with our service.
We are sorry to hear that our courier has behaved in such a way and couldn't find your address. It most certainly isn't something that you could expect from our company. We do our best to constantly improve our delivery services and your feedback is extremely important to us. Please contact us on bg@takeaway.com with your order number, so we may help you. Kind regards - Team Takeaway.com/bg.
PAIN
Ofcourse you'd have to install the app to get the best experience, otherwise you'd have to deal with the worst website a man has ever made. Poor quality, always bugs, never the restaurants seem to deliver to my address even if I've input the info, imagine the PAIN after a 5min selection just to end up with the message "nah bro you faaaar"... multiple times.
I almost forgot how my orders got canceled 2 times in a row, just wow. Like for real, what a load of bs.
Take some notes from Glovo 👏👏
And don't bother replying to my message with the most generic copy-pasted ChatGPT generated answer, unless you have something real to say.
19 February 2025
Unprompted review
Reply from takeaway.com/bg
Hello! We are sorry that you are unsatisfied with our website because it constantly shows that you are outside delivery area. This version of our website is still new and we will keep implementing improvements and bugfixes. If you stumbled upon a bug, let us know by reaching out to androidapp@takeaway.com for Android and iosapp@takeaway.com for iOS. If you have a specific order in mind, please contact us on bg@takeaway.com. Kind regards - Team Takeaway.com/bg.
You monopolised almost every restaurant…
You monopolised almost every restaurant in every big city in Bulgaria and customers are obligated to order via your dumb app! Then you couldn’t hire people to deliver cause you underpay and overwork them and now I’m waiting for a bowl of pasta for more than two hours.. shame
14 February 2025
Unprompted review
Reply from takeaway.com/bg
We understand your frustration with the recent delivery experience. We strive to provide a seamless and enjoyable service, and we are disappointed to hear that you encountered delays and challenges. We do our best to deliver our customers' orders as soon as possible but, unfortunately, sometimes there are unexpected circumstances which may cause delays. We appreciate your feedback and will use it to enhance our services. If you have a specific order in mind, please contact us on bg@takeaway.com. Kind regards - Team Takeaway.com/bg. Kind regards - Team Takeaway.com/bg.
They need 2 hours to make a delivery no…
They need 2 hours to make a delivery no more than a kilometer distance.....
17 January 2025
Unprompted review
Reply from takeaway.com/bg
Hello! We are sorry that you are unsatisfied with our app. We constantly work towards improving our services and your feedback is important to us. We do our best to deliver our customers' orders as soon as possible but, unfortunately, sometimes there are unexpected circumstances which may cause delays. If you have a specific order in mind, please contact us on bg@takeaway.com. Kind regards - Team Takeaway.com/bg.
Cancelled order 45 mins after confirmation
This is the worst delivery service I have ever had anywhere in the world! So outraged! Placed an order in Sofia that got confirmed. 45 mins later and 4 mins till delivery they canceled?! It was late to make any other orders at that point. Oh did I mention I’m 9 months pregnant?!
On top of that, I send them my feedback and they tell me they had to cancel since the closest restaurant of the chain I’m ordering from turned out to be closed and they have sent me an email re returning my money?! And they are the ones choosing what restaurant to deliver from?! Many other restaurants of this chain working later! No need to send me a confirmation for my order before making sure they can make it!
Truly unbelievable that this is happening in a European capital! What a joke of a service!
13 January 2025
Unprompted review
Reply from takeaway.com/bg
Hello! We sincerely apologize for the incredibly frustrating experience you had with your recent order. We understand your disappointment and anger, especially given your circumstances. It's unacceptable that your order was canceled so close to delivery, leaving you without dinner and causing significant inconvenience. We truly regret the added stress this caused, particularly during your pregnancy.
We are committed to improving our service and ensuring a more reliable and transparent experience for all our customers. We will be addressing the issues you raised internally to prevent this from happening again. We hope you will consider giving us another opportunity to demonstrate our commitment to providing a better service. If you have a specific order in mind, please contact us on bg@takeaway.com. Kind regards - Team Takeaway.com/bg.
I ordered form a great place in Sofia
I ordered form a great place in Sofia, where they had prepared the food just in time, however, the person in charge of delivery apparently didn’t have enough money with him so he could pay to take it and therefore deliver it, so they switched for someone else, after the process was already delayed with half an hour and the last guy was also late for pick-up, which led to us cancelling their service and having to pick it up from the restaurant ourselves, which is why we will be now eating three hours later. Ridiculously unprofessional service, truly.
9 January 2025
Unprompted review
Reply from takeaway.com/bg
Hello! We are sorry that you are unsatisfied with our app. We do our best to deliver our customers' orders as soon as possible but, unfortunately, sometimes there are unexpected circumstances which may cause delays. We understand how unpleasant it is to wait so much for your order and then to have to pick it up from the restaurant. Please contact us on bg@takeaway.com with your order number, so we may help you. Kind regards - Team Takeaway.com/bg.
Takeaway is the worst platform you can…
Takeaway is the worst platform you can use. Never did I ever had a nice experience ordering food trough them! We waited for our food for two hours and the platform did not indicate in any way that our order has been cancelled! If you want to order via platform I would use anything else but not Takeaway!!!!
22 December 2024
Unprompted review
Reply from takeaway.com/bg
Hello! We are sorry that you are unsatisfied with our app. We understand your frustration with the recent experience. It's disappointing to hear about the delay and lack of communication regarding your order. We strive to provide a smooth and reliable service, and we're sorry that we fell short of your expectations on this occasion. We appreciate your feedback and will use it to improve our platform and services. If you have a specific order in mind, please contact us on bg@takeaway.com. Kind regards - Team Takeaway.com/bg.
Gourmet wok in Reigate is shocking!!
Gourmet wok in Reigate is shocking!!! Bad food rude service.
20 December 2024
Unprompted review
Reply from takeaway.com/bg
Hello! We are sorry that you are unsatisfied with our app. We are very sorry to hear about your negative experience. We value customer feedback and will use it to improve our service. We appreciate you bringing this to our attention. If you have a specific order in mind, please contact us on bg@takeaway.com. Kind regards - Team Takeaway.com/bg.
Even one star is too much for you
Even one star is too much for you.
Every order is cancelled 2-3 hours after I made it.
The customer support doesn’t seem to care about the problems and doesn’t want to support.
14 November 2024
Unprompted review
Reply from takeaway.com/bg
Hello! We are sorry that you are unsatisfied with our services. We make every effort to ensure that our customers' orders are delivered promptly and on time. However, there are rare occasions when unexpected situations, such as traffic, weather, or other unforeseen issues, may cause delays. We are working hard to improve our service and ensure a smoother experience for all customers. We appreciate you bringing this to our attention and will use your feedback to make necessary adjustments. If you have a specific order in mind, please contact us on bg@takeaway.com. Kind regards - Team Takeaway.com/bg.
The worst service and delivery time I…
The worst service and delivery time I have experienced.
11 November 2024
Unprompted review
Reply from takeaway.com/bg
Hello! We are sorry that you are unsatisfied with our app. We do our best to deliver our customers' orders as soon as possible but, unfortunately, sometimes there are unexpected circumstances which may cause delays. If you have a specific order in mind, please contact us on bg@takeaway.com. Kind regards - Team Takeaway.com/bg.
Reply from takeaway.com/bg
Hello! We understand your frustration with the delivery issues you experienced on October 5th and 12th. We value your feedback and will use it to improve our service in Bulgaria. For any specific inquiries or orders, please don’t hesitate to contact us at bg@takeaway.com. Kind regards - Team Takeaway.com/bg.
Joke of a company
Joke of a company. 2 hours waiting time on average due to the lack of drivers. Don't ever order from these fuc*s, they are useless.
5 November 2024
Unprompted review
Reply from takeaway.com/bg
Hello! We are sorry that you are unsatisfied with our app. We do our best to deliver our customers' orders as soon as possible but, unfortunately, sometimes there are unexpected circumstances which may cause delays. If you have a specific order in mind, please contact us on bg@takeaway.com. Kind regards - Team Takeaway.com/bg.
Order was 40 min late eve though i…
Order was 40 min late eve though i ordered it 2 hours early for a specific time. The company has no means to contact them or the restaurant. Unless they start ensuring the quality of deliveries they are not worth the overcharge
24 October 2024
Unprompted review
Reply from takeaway.com/bg
Dear Nikolay, we understand your frustration with the late delivery and lack of communication. We value your feedback and will use it to improve our services. Please contact us with your order number via email bg@takeaway.com.
It takes a whole week to deliver my…
It takes a whole week to deliver my order… First it was 40 minutes for the delivery, then it was 2 hours… I made my order at 11:00, now its 12:50 and i don’t know where my food is at… Worst experience, it’s not happening for the first time and i will NOT order again from Takeaway!👎🏼👎🏼👎🏼👎🏼👎🏼
11 October 2024
Unprompted review
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