TagsforHope Reviews 501

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are consistently pleased with the quality and value of the products, highlighting their durability and appealing designs. People frequently praise the customer service for being responsive, helpful, and friendly, often going above and beyond to resolve issues. The company's mission to support animals in need also resonates strongly with consumers, making purchases feel more meaningful. Reviewers appreciate the fast delivery and the overall positive experience, with many expressing their intent to continue ordering from the company due to their satisfaction with both the products and the service. However, some customers also noted significant dissatisfaction with customer service and delivery, citing issues like unhelpful responses, slow communication, and problems with delivery companies. There were also concerns about product quality, with some items fraying or breaking quickly, and a few people found certain product designs, like martingale collars, to be ineffective or poorly made. These experiences led to frustration, with some reviewers feeling that the company avoided accountability and that their products did not meet expected standards, particularly when issues arose with sizing or defects.

What people talk about most

Product

People report ambiguous experiences with product quality and design, with many praising the excellent,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing significant frustration... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the excellent product quality,... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the helpfulness,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers experiencing fast shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been gifted one, and bought two collars from TagsforHope now. Absolutely love them - very good quality and value; easy to find correct fit and the designs are so so cute! Love that it supports rescue... See more

Rated 5 out of 5 stars

Just received my second order from them and I am so happy. Yes, it is a little more expensive, but , remember that part of it is to help animals in need and the quality is wayyyyy up there. I had to... See more

Rated 5 out of 5 stars

I could not be happier or more excited to support TagsforHope. They have an excellent product, it’s personal, interesting and stands out. Not to mention the incredible team and outstanding support of... See more

Rated 5 out of 5 stars

Over the years I have bought numerous TagsforHope tags and I have never been disappointed. They are made from the best quality and have a lifetime guarantee which the company has came good on more th... See more


Company details

  1. Pet Store

Written by the company

Hand-crafted pet accessories, designed to keep your pet safe & stylish. Customizable, durable, and backed by our famous warranty. Every purchase helps to feed, treat and rescue an animal in need.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

501 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Order misunderstandings corrected by amazing customer service

We had an issue with our orders and reached out on their FB page. They were able to clear things up and were extremely helpful and had great communication.

26 April 2025
Unprompted review
TagsforHope logo

Reply from TagsforHope

Hi Kala,

This issue appears impossible, as we never store customer credit card information, nor do we accept debit cards on our website, only credit cards. We've been in business since 2014, serving hundreds of thousands of satisfied customers, and we continue to maintain the highest ethical standards.

Upon reviewing your account, I can only locate a single order totaling $50. Since we don't store payment information, there's no method by which we could have re-charged your card. Additionally, I noticed you've reached out via Facebook using a newly created profile under a completely different name, which raises further questions about this situation.

Nevertheless, we would be happy to investigate your concern thoroughly. Please contact our customer support team directly and provide screenshots of the charges in question. This will allow us to determine the source of these charges and assist you accordingly.

Thank you,

Rated 4 out of 5 stars

Customer service update!

After a rough start with their customer service, I have to say it was Easter weekend & that delayed their response.
Monday came & they were responsive & attentive to my order issue & corrected it immediately. I will say Beware if you use Apple Pay & need to ship to a different address it will Auto populate the billing address as the shipping address!
And, after the order is placed & you receive a confirmation email with a link to correct any issues or make changes That Link Does Not Work…
Beware Once you submit that is it!
There is No way to contact other than email!
I will update once we receive the tags!
Mahalo!

17 April 2025
Unprompted review
TagsforHope logo

Reply from TagsforHope

Hello Dorito,

I'm really sorry to hear about your experience. It sounds like there may have been some confusion.

Our customer support team is actively responding to all inquiries, and they're eager to resolve this issue for you as soon as possible. You can reach them directly through our contact form here: https://www.tagsforhope.com/contact/.

If you haven't heard back after sending your message through the form, please check your spam or junk folder just in case our response ended up there.

We're committed to making this right for you promptly and appreciate your patience.

P.S. thank you so much for supporting our mission of feeding, treating and rescuing animals in need, we really appreciate it and wouldn't be able to do our mission without you.

Update: thank you Dorito for letting us know about the bug, it has been fixed.

Rated 1 out of 5 stars

I’m absolutely disgusted with this…

I’m absolutely disgusted with this company from the moment they swore they shipped my order. They never provided me with any proper tracking on my order the whole time before it finally was delivered a few days ago! My package stayed in Chicago Illinois for almost 5 days without any explanation before even finally showing up in I wa never given any delivery date whatsoever & had to stay on top of these people everyday for answers! My one cats tag came with the wrong phone number on it! These people are now insisting that I gave them the wrong information! I absolutely didn’t as they got my other Cats correct! I will never trust them again to even redo the tag they swear they’ll replace! I’m not paying any extra fees for something they should have done correctly the 1st time! Quite shady company as there is no physical evidence of an address or proper phone numbers to call for help or report them!

5 March 2025
Unprompted review
TagsforHope logo

Reply from TagsforHope

Hello!

We’re so sorry your package didn’t arrive on time, it’s rare, but sometimes USPS misplaces or delays things. If it’s lost, don’t worry, we’ll reship it for free! We always send a tracking email once it’s shipped, but it might have gone to your junk folder or there could’ve been a typo in the email you gave us (it happens sometimes).

Since you didn’t include your order number or name, we can’t look up your order, but it sounds like you got it, which is great! About the tag having the wrong info, we use an automated system that prints exactly what’s entered, and with thousands of orders, we can’t manually check every detail. Our quality team tries to catch obvious mistakes, but things like incorrect numbers can slip through.

No worries, though! We’ll happily redo the tag for you, we’ll cover the production and materials, and just ask you to cover a small shipping fee. You can get started at warranty.tagsforhope.com.

Thanks so much for supporting our mission to help animals, we couldn’t do it without you! Let’s get this fixed so your cat’s tag is perfect and they stay safe.

Rated 4 out of 5 stars

Beautifully made

Beautifully made. Very nice. Only issue is the collar does not stay tight. It seems to loosen easily, so need to always adjust. Luckily we do not use the collar on walks, just a harness, so no risk of her slipping out of it.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Love these tags!

This is my second time buying for my second dog I love them so much! Always get compliments wherever I go with my dogs and when people visit my home. So cute!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Very happy!

I almost never write reviews but honestly, the leash and collar I bought from them exceeded my expectations. 11/10 - they're great! They look and feel well made (and made in Canada even!) and the patterns are adorable. I really like that the leash is padded and has a second handle. Also love that they offer so many different styles. Shipping was extremely quick and the price point seemed reasonable. I hope this company stays in business for a long time to come!

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Was looking for a unique pet tag when…

Was looking for a unique pet tag when came across "Tags for Hope." The tag designs are so fun, but what I loved is being able to put a lot of pertinent information on the tag, for a fast return. God forbid that one of our cats gets lost though! I also like that funds help charity too!🐈

14 February 2025
Unprompted review
Rated 5 out of 5 stars

I LOVE working with the Tags for Hope Team!

I LOVE working with and purchasing from Tags for Hope! This team is amazingly helpful, compassionate, and kind. My Chocolate Lab, Gracie (aka Destructo Dog) lost her Idaho License collar tag while on an adventure. I explained the situation to Tags for Hope Customer Service, and they sent me a link to my original order so I didn't have to put everything in again to order a replacement. Jolinn even gave me a 10% discount on the replacement tag! I recommend Tags for Hope to everyone I know - and even some people I don't know. :)

28 February 2025
Unprompted review
Rated 5 out of 5 stars

I love the whimsy of a Tennessee…

I love the whimsy of a Tennessee Driver's License for my golden retriever. The quality is amazing and the amount of information that can be put on it is a big plus. Only downfall is I wish the slip ring would have been stronger.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased several items for my…

I have purchased several items for my dogs in the last few years, everything from personalized tags, harnesses and leashes. Everything is excellent quality and I get many compliments! The shipping is very fast as well.
Highly recommend this company!

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Thank you!

I would like to express my sincere gratitude to TagsForHope for their compassion and generous donation to two of my special dogs. Thanks to this donation my dog can get a prosthetic leg and will be able to run and enjoy life to the fullest. My other puppy suffered from human cruelty and as a result needs extensive medical treatment that I cannot afford. Thanks to this company my dogs have a chance for a better future and full recovery now. I cannot thank them enough for being incredible people with a kind and compassionate heart.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

The quality of the collars are great

The quality of the collars are great! I messed up the sizing and they told me to donate the two that were messed up! They have been the best for customer service I have ever came in contact with.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Great quality!!

All the products were as pictured and were just as vibrant in real life. Good quality material and sturdy.
This is already my second purchase

25 December 2024
Unprompted review
Rated 5 out of 5 stars

10/10 will order again!

We’ve placed two orders with Tags for Hope and have been obsessed with both orders! Quality is amazing and so many different customizable options really helps you create a product you love!

1 December 2024
Unprompted review
Rated 5 out of 5 stars

I am your devoted customer for 15 years…

I am your devoted customer for 15 years or so, and I will continue to be. Even the mixup in my last order was solved so quickly and easy for me, you have such an excellent customer service! Thanks again, all tags, bandanas, and collars I ever purchased are just awesome!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Great quality and great company

I recently purchased a collar, harness, leash, and tag from TagsForHope, and I have to say, I am thoroughly impressed! The quality of all the products is absolutely superb—durable, comfortable, and clearly made with care. The shipping was incredibly fast, and I had my order in no time.

I made an error when ordering, as I assumed the sizes were the same as other stores, but I didn't realize that each company has its own sizing. Fortunately, the customer support team was incredibly helpful. They guided me to the correct size, and when the new collar and harness arrived, they fit my pet perfectly. The leash and tag are also fantastic, high-quality items that complement the collar and harness perfectly.

I won’t be buying from any other company again. TagsForHope has won me over with their excellent products, fast shipping, and outstanding customer support! Highly recommend!

2 December 2024
Rated 5 out of 5 stars

High quality items

High quality items that fit my dog (Morkie) well. The designs are clear and very pleasing. The items I've had for more than a year have held up well after use in all weather conditions. Highly recommend this company.

19 December 2024
Unprompted review

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