Great value for money, postage not too pricey, and delivered in good time. Products seem superb quality and defiantly great value for money. Packaged well and items all correct. Very happy with this... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All items delivered promptly, some items were sent directly from the warehouse, it would have been useful to be informed of this in advance, as when the first package was opened there appeared to be s... See more
Amazing customer service via Whatsapp & on the phone. Assisted promptly when my parcel was delayed - DPDs fault, and when I was facing some fitment issues the rep on the phone was quick to understan... See more
Had trouble using the website, so not a good start, at least they have a phone number which is a plus point, rang them and was dealt with by a very helpful young lady, the order then arrived next day.... See more
Company details
- Irrigation Equipment Supplier
- Building Materials Supplier
- Hose Supplier
- Pipe Supplier
- Plumbing Supply Store
- Water Works Equipment Supplier
About T-mex Express
Written by the company
At T-mex Express, we are more than just a business; we are a family united by a common passion for engineering and a dedication to providing top of the range engineering & irrigation products. Founded with the goal of delivering quality products at great prices and with lightning-fast delivery times.
T-mex is a proud family-owned and operated business. Our journey began with a shared dream to create a one-stop shop for engineering and irrigation products that are reliable, affordable, and readily accessible. Drawing upon our combined expertise in engineering and agriculture, we set out to offer you the best solutions available on the market.
Our mission is simple yet profound: To empower individuals, and business by providing them with the essential tools and equipment they need for engineering & irrigation projects. We believe that access to high-quality products should not come at a premium, and we are committed to making these resources accessible to everyone.
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Contact info
Moat Farm, Green Lane, ME17 3ES, Maidstone, United Kingdom
- 01622470047
- sales@t-mex.co.uk
- t-mex.co.uk
4.7
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 48 hours
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Prompt delivery, but the wrong part. My fault !.
Bought a 50mm rubber tee from this company. Arrived promptly, but turned out I had ordered the wrong part. If only I had taken the time to browse their comprehensive website I would have found the perfect solution first time. Drat !
26 July 2024
Item as described
Easy to order, great communication and fast delivery. item as described.
17 July 2024
Reply from T-mex Express
Thank you for the feedback! We're glad to hear that the ordering process was easy, communication was clear, delivery was fast, and the item met your expectations. We appreciate your support!
Good quality arrived very quickly…
Good quality arrived very quickly postage very expensive £9 for three items
23 July 2024
Reply from T-mex Express
Thank you for your kind words about the quality of our products and the quick delivery! We’re glad to hear that you’re happy with your items.
We understand your concern about the postage cost, and we always strive to offer the best shipping options available. The postage fees reflect the service required to ensure your items are delivered promptly and securely, but we’re constantly reviewing our shipping rates to provide the best value for our customers.
Incorrect plug received
Morning.
I ordered a 2 1/2 inch plug.
Received 3 inch.
Unable to call, telephone does not exist, e-mailed but no reply.
Awaiting.
I spoke to Marcus who explained situation of male and female sizes..I then received a correct plug for free.
Excellent company, recommended.
Thank you Marcus
23 July 2024
Reply from T-mex Express
Hi Roy. Please can you amend this review.
We resolved the issue. You ordered the incorrect fitting. We sent you the correct fitting. Even when you realised you you ordered the wrong one, we sent you the 'correct' one for Free.
Fantastic service
Fantastic service and parts did the job to a tee. Leaks are now sorted. Item was delivered as described and very prompt service.
4 July 2024
Reply from T-mex Express
Thank you for your review! We're thrilled to hear the parts did the job perfectly and that the delivery was prompt. We're glad we could help sort out the leaks!
Quick & Seamless!
A very good quality tap, with T-mex Express processing and delivering the order quickly and seamlessly. Thank you.
10 July 2024
Reply from T-mex Express
Thank you for your great feedback! We're delighted to hear you’re pleased with the quality of the tap and our fast, seamless service. We appreciate your support!
Very fast delivery
17 July 2024
Reply from T-mex Express
Thank you! We're glad to hear you were satisfied with the fast delivery. We appreciate your feedback!
Quick, efficient service and great support.
The order process was easy and delivered quickly. But one of the fittings was not the correct size (my fault). Contacted support via whatsapp and with a shared photo, the right connector was identified and sent. Excellent service. Recommended.
19 July 2024
Unprompted review
Reply from T-mex Express
Thank you for your feedback! We're glad the order process was easy and that our support team was able to help you with the correct fitting. We appreciate your recommendation and are here if you need anything else!
Wrong item sent ordered 3/4 inch and…
Wrong item sent ordered 3/4 inch and although labelled 3/4 inch received 1 inch which does not fit a3/4 inch pipe
15 July 2024
Reply from T-mex Express
Thank you for your feedback, and we're sorry to hear that the item didn't meet your expectations. It seems there may have been some confusion regarding the sizing of the fitting. Pipe and fittings measurements can be tricky, as the size indicated (3/4 inch in this case) is the size you received.
We understand how this could be confusing, and we encourage customers to reach out with any questions before placing their order—we're always happy to assist in selecting the right size!
If you’re still in need of the correct fitting or would like assistance in choosing the proper size, please don't hesitate to contact us. We're here to help resolve the issue as quickly as possible.
Excellent advice and technical help
Excellent advice and technical help. Easy ordering and swift delivery.
8 July 2024
Reply from T-mex Express
Thank you for the great review! We're glad you found our advice and technical help helpful, and that you had an easy ordering experience with swift delivery.
Reply from T-mex Express
Thank you for your feedback! We're happy to hear you experienced quick delivery and good service.
Quick and easy ordering and fast…
Quick and easy ordering and fast delivery, I'll be ordering again soon.
3 July 2024
Reply from T-mex Express
Thank you for your review! We're pleased you found the ordering process and delivery quick and easy. We look forward to your next order!
service was very good will deal again
27 June 2024
Reply from T-mex Express
Thank you for your positive feedback! We're glad you had a great experience and look forward to serving you again.
Helpful staff
4 July 2024
Reply from T-mex Express
Thank you for your feedback! We're delighted to hear that you found our staff helpful.
Reply from T-mex Express
Thank you for your feedback! We're glad you had a smooth ordering experience. We're sorry to hear about the delivery delay and will work on improving this.
Very pleasant delivery guy
1 July 2024
Reply from T-mex Express
Thank you for the feedback! We're glad to hear you had a positive experience with our delivery service.
Reply from T-mex Express
Thank you for your kind words! We're thrilled to hear you had a brilliant experience with us.
Reply from T-mex Express
Thank you for your feedback! If there's anything we can do to earn that fifth star, please let us know!
Reply from T-mex Express
Thank you for your feedback! We're glad you appreciated our prompt service, well-wrapped products, and good value.
Really great service
Really great service, low prices, and very helpful and nice. It’s a family-run business, but with really good stocks of all the MDPE parts I needed for my GSHP installation.
13 June 2024
Reply from T-mex Express
Thank you for your great review! As a family-run business, your support means a lot to us!
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