System76 Reviews 310

I purchased a refurbished Pangolin 14th Gen. The touchpad didn't work initially. I found the technical docs for the model, which showed the location of the touchpad connector on the motherboard. I just pushed the connector to make sure it was seated properly in the header, restarted the laptop, and voilá, the touchpad now works. Everything else seems to be working fine, although I haven't yet had a chance to try the webcam.

Quality laptops, lightweight, powerful, many customization options and NOT M$ windoze.

Speaker Audio DOA out of the box, working with support to resolve.

Update: Issue could not be fixed, returned product. No replacements available. System76 issued a partial refund, charging me for various shipping fees related to the defective product! I asked for a full refund and never heard back. Not a great experience.

i prefer these over macbook pro. nvidia cards, native ubuntu.

Working with the sales team on the order and follow up on the build and ship times was great.
The computer has exceeded my expectations for quality and ease of use.

It was a good experience: laptop, shipment...
unfortunately i forgot about Trump's tariffs... but now it is sorted out.
And we had to find a plug in compatible with the Portuguese socket for the charging cable.
The world should be one

Battery life is less than expected… but works fine.

I've ordered from them several times and things always arrive in perfect condition and exactly what was ordered. Never had an issue with an order nor has any order been delayed. System76 is great

Good packing and efficient shipping and delivery, love the laptop!

System76 provided lots of information through the process and made the RMA very easy.

I'm happy to support a company doing such good work for the open source community. The laptop I bought 10 years ago from system76 is still holding up quite well.

I don't think System 76 is for everybody, but if you want a good-quality Linux laptop suitable for an expert with a good ordering experience and good support, they deliver. So make sure that they actually have the thing that you want, but if it _looks_ like what they have is the thing that you want, then it is and you'll probably be satisfied.

I had a very obscure technical question about a very abstruse aspect of the hardware for a laptop model they no longer sell. I doubt I would get anything useful out of most companies with that question. But System 76 support got back to me very quickly with an extremely high-effort & good quality response. It didn't actually solve the problem, but that wasn't really their fault, and it was about as good an attempt as I could reasonably expect under the circumstances.

The System 76 Thelio Prime Elite is a powerhouse for Linux enthusiasts. Its sleek aluminum chassis houses top-tier components—Intel Core i9, NVIDIA RTX 4080, 64GB RAM, and 2TB SSD—that deliver seamless performance for coding, rendering, and gaming.
What stands out is Pop!_OS: It boots flawlessly out of the box, with pre-configured drivers for Wi-Fi, graphics, and peripherals. No tinkering required—just plug in and go. Cooling system keeps thermals in check under load.
At $2,500+, it's premium-priced, but the build quality, upgradability, and ethical open-source focus justify it. Solid system, solid OS. Highly recommended for anyone ditching proprietary lock-in. 9/10.

I have two computers from System76, one (desktop) is nearly a decade old. The other (laptop) is 4-5 years old. They both get used everyday. Had an issue with a firmware update on the laptop. I contacted support to see if I could roll back the firmware as a test. Without question, they emailed me the previous firmware to load to a thumb drive. My suspicion about the firmware proved correct and the problem was resolved. These are quality computers for those not wanting a Windows PC.

After many months of dealing with a bad repair of a DC in the adapter, I was able to speak with Thomas from System76. He looked over the repair ticket and the communication I had with the previous team member that had unsuccessfully helped me and determined that the repair was still in warranty. I shipped my laptop to System76 for a screen diagnostic, and the DC port issue was fixed as well.

Although my previous experience with System76 was poor, that changed when Thomas took a genuine interest in addressing the issues with my system.

I like to say that I am pleased with how the repair was performed this time, and I would like to extend a well-deserved thanks to Thomas for taking care of business. I now look forward once again to a long-lasting relationship with System76.

Thanks so much, Thomas. Both my spouse and I appreciate your commitment to an excellent service.

Delivery was ahead of time , was well packaged and a pleasure to discover, to witness , the benefits of top hardware and craftsmanship .

I wanted to switch from MS Windows to Linux for a long time, but was scared because of the lack of Linux experience. I've been researching the options and a tech guy from local electronics store suggested system76. Honestly, I love everything about system76 and it seemed to be right up my valley. Pop OS turned out to be very user friendly. Didn't have to type any commands at all (so far). It's fast, it's simple and I love the hardware (Thelio Prime, in my case). ViewSonic monitor has some minor issues and I'm currently being helped by ViewSonic support for it. Love the System76 keyboard! So far, it's been great! No more endless Windows updates and Microsoft garbage!!! Thank you System76 for making my Linux journey a great experience!

I feel that system 76 has a commitment to providing computers that work well and are safe to use, even for someone like me who is not computer literate. I like that the computer comes with the office.

Excellent - the new system is great. Unfortunate that the previous one gave it up too soon (about 5 yrs).

I accidentally ordered the wrong computer. System76 issued me a RMA right away and refunded my money upon getting the computer back. I then ordered the correct computer. This is the fourth computer that I have bought from System76 over the past several years. They have always been very responsive to my questions and concerns from configuration questions to questions about the software. And shipments have always come in within the quoted time frame.