System76 Reviews 310

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting that everything works as expected and the hardware selection exceeds expectations. Many appreciate the excellent build quality, with devices described as solid, rugged, and durable. The user experience, particularly with the Pop!_OS, is frequently mentioned as pleasant, fast, and user-friendly, making the transition from other operating systems seamless. Reviewers also commend the outstanding customer service and technical support, noting the staff's knowledge, helpfulness, and quick responses. The delivery service is often described as remarkably quick and on time. However, some customers experienced issues with hardware, such as initial problems with units, overheating, or components like touchpads not working. A few reviewers were dissatisfied with the lack of documentation or quick start-up guides. There were also isolated concerns about specific components like the power supply unit being conservative, or the quality of RAM provided. A small number of people reported issues with delivery, like incorrect power plugs or disappointing local delivery services. Some customers also mentioned frustrations with customer service regarding specific issues, such as refusal to support Windows-related problems despite advertised dual-boot capability, or difficulties with repairs and obtaining parts.

What people talk about most

Product

Reviewers mention positive feedback about product quality and performance. Many customers love their new... See more

Quality

Clients share positive opinions on quality, praising the excellent design and well-made products, with many... See more

User experience

Customers generally report positive experiences with the user experience. Many found the setup process to be... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as outstanding,... See more

Delivery service

Consumers find the delivery service to be positive. Many reviewers praise the swift shipping, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System 76's selection of hardware is 'right-on' and exceeds expectations. Kudos for that! Everything works as expected. Since I am a long-time Linux user (This is my 5th Sys76 purchase) I was not agha... See more

Company replied

Rated 4 out of 5 stars

Still working through issues with crashes and unexplained lock-ups. I will likely return the unit for a replacement. Hopefully this is due to some bad hardware. Updated as of December, 2025: Mod... See more

Company replied

Rated 4 out of 5 stars

Today I receive my Pangolin Laptop. The laptop is very good. Pop!OS is pleasant experience, normally I use KDE Plasma, the only think until now is the lack of preinstalled camera application. Th... See more

Company replied

Rated 4 out of 5 stars

Before purchasing, I looked at the specifications for the current model (tech-docs.system76.com), and it showed the motherboard as having four M.2 sockets. I planned on moving two M.2 drives from m... See more

Company replied


Company details

  1. Computer Hardware Manufacturer
  2. Computer and Accessories Store

Written by the company

System76 proudly engineers and manufactures premium Linux computers and keyboards at our factory in Denver, Colorado. Our user-driven products, alongside Pop!_OS, give creators, makers, and builders the means to bring forth the future.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

310 reviews

5-star
4-star
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1-star

Replied to 81% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Outstanding Customer Service

Marwin and the team were very helpful and provided excellent customer service. Thank you for helping me get my RAM replaced and my laptop functioning again

20 January 2026
System76 logo

Reply from System76

Thank you for sharing your experience! We'll give Marwin a high 5 for you! We appreciate your feedback!

Rated 5 out of 5 stars

The support has been outstanding

The hardware is great but mainly the support has been outstanding.

20 January 2026
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Reply from System76

Thank you for sharing. We are glad you are pleased with our support and we will strive to make it even better every time. We appreciate your support!

Rated 5 out of 5 stars

Well designed

Well designed, delivered quickly, good choices for compoments. A touch screen would be handy.

19 January 2026
System76 logo

Reply from System76

We appreciate your comments and advice about a touch screen option. We hope you enjoy your computer for years to come!

Rated 5 out of 5 stars

Excellent pre-sale technical advice

Tech staff explained what had changed in OS distributions since six years ago and the implications for transitioning from an old meer4 with Ubuntu 24.04 to a new meer10 with Pop!_OS 24.04. Main point is that Pop!_OS is provided with DEB packages only but supports flatpacks which may better suit single-user systems. The main issue is the location of configuration directories.

23 December 2025
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Reply from System76

Thank you for sharing your experience! We hope you're enjoying your new meerkat!

Rated 5 out of 5 stars

Linux engineer here.

Linux engineer here.

Won't touch any other laptop. Esp. as they implement Coreboot... freedom in an unfree world.

Well done guys.

26 January 2026
Unprompted review
System76 logo

Reply from System76

Thank you for sharing and helping promote Linux. We appreciate your support!

Rated 5 out of 5 stars

Great products

Great products, great support. Great experience. I would buy another laptop. Free yourself from the Apple and Microsoft grip.

20 August 2025
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Reply from System76

Yes! Be FREE! Thank you for your support and enthusiasm. We're happy to have you in the community!

Rated 5 out of 5 stars

Great performance

Great performance, great display. I've had mine for about a month now. I intended to test more on the limits of it's graphics, but so far, thumbs up.

23 December 2025
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Reply from System76

Awesome! We're glad to hear you're enjoying the Oryx! Thank you for your support!

Rated 5 out of 5 stars

Love the Meerkat

Love the Meerkat, It is small, fast and quiet.
It does everything I want it to do while freeing a lot of desk space.

23 December 2025
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Reply from System76

Thank you for sharing your experience! We're happy you're happy!

Rated 5 out of 5 stars

Great kit

Great kit, not cheap, but great total cost of ownership over the journey. For a development machine these are great.

24 December 2025
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Reply from System76

Awesome feedback, thank you! Thank you for being part of our community!

Rated 1 out of 5 stars

build quality is horrendous

build quality is horrendous. just finished paying it off, and about to throw it in the trash

8 January 2026
System76 logo

Reply from System76

Hello, we're sorry to hear you feel that way about your computer! We don't have any tickets associated with your name but we would've offered a 30 day return if you're unhappy. If there are any issues support can address with you, please reach out to support.system76.com and we'll get back to you as quickly as possible.

Rated 5 out of 5 stars

Warranty was handled exceptionally

Nvme drive failed while under warranty, new drive was shipped, very easy process. Very satisfied

23 December 2025
System76 logo

Reply from System76

Awesome. We try to make the support process smooth and we appreciate your feedback to confirm that was the case in your situation. Thank you for sharing your experience and being a valued customer!

Rated 5 out of 5 stars

Great Customer Service as Usual

On account of glitch in the processing of my order, it looked like it might be delayed, but S-76 made sure it got processed (and delivered) in time for the holidays.

22 December 2025
System76 logo

Reply from System76

We're happy to have you in our community! Enjoy your new computer!

Rated 5 out of 5 stars

The product is great, support is excellent

The product is great. Also, when I had a major problem with the UPS delivery of my laptop, System76 support was excellent in dealing with that deficient organization.

23 December 2025
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Reply from System76

Sorry to hear about your shipping situation, but glad it got worked out! Enjoy your new computer! Thank you for sharing your experience!

Rated 5 out of 5 stars

Great online experience

Great online experience. It was easy to configure my purchase. The price was better than other places I checked. It arrived fast and worked perfectly. I decided to return because my learning curve was too steep and they helped me with a smile. When I get back to Linux I will only buy from System76.

23 December 2025
System76 logo

Reply from System76

Thank you for sharing! We hope to see you again in the future!

Rated 5 out of 5 stars

System76 enables ownership

System 76 stands behind their products and supports right to repair. They gave me the option to order a replacement battery or have them do it for a fair price. My lemp10 laptop was 5 years old at time of repair.

23 December 2025
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Reply from System76

We love the right to repair! But we also want to make sure you have options :) Thank you for sharing your experience. We're glad your lemur has treated you well for 5 years!

Rated 5 out of 5 stars

Quality and excellence

The build quality is incredible, the system feels really smooth and fast. When they say is light they really mean it.

22 December 2025
System76 logo

Reply from System76

We're glad you like your Lemur! Solid little machine! Thank you for sharing your experience!

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