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LKQ SYNETIQ  Reviews 

4,178
•
TrustScore 4 out of 5

4.0

Auto Auction
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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers had a great experience with this company. Customers consistently praise the dedicated staff for providing fast, exceptionally helpful, and polite support whenever assistance is needed. Consumers deeply appreciate the highly efficient communication and professional assistance received during all their inquiries and part requests. Some reviewers were not happy with the poor condition of returned vehicles, mentioning unexpected damages and terrible handling. A few other people also felt that customer support fell short when dealing with critical mechanical defects or incorrectly advertised products. People noted that obtaining proper resolutions or timely responses for these significant problems proved extremely difficult.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, speed, and... See more

Product

Reviewers express dissatisfaction with the products, frequently reporting discrepancies and damages upon... See more

Service

Users describe positive interactions with service, highlighting amazing experiences, helpful staff like... See more

Customer service

Customers consistently note positive experiences with customer service, frequently praising helpful staff... See more

Response time

Consumers find response time to be marked by great satisfaction, as reviewers frequently praise the team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Enquired to ask about a door harness/loom for my vehicle, Nathan responded quickly and managed to confirm they don’t sell door looms only the complete door, but helped me even further by providing me... See more

Rated 5 out of 5 stars

Amazing service, best service I have received from any organisation for a long time. Helpful honest transparency. Customer online chat perfect. Delivered way before expected. Above and beyond. Made m... See more

Rated 5 out of 5 stars

I spoke to a lady called Rebecca as I couldn't renew my subscription. She explained about way for me to do it and gave me a step by step guide. Once I managed to sort the payment she confirmed everyth... See more

Rated 5 out of 5 stars

I bought a bumper for my 2014 Audi A3 8V from Synetiq via Partsgateway. Literally amazing service, I purchased a near perfect bumper based on being 12 years old! Any minor damage was highlighted and... See more

Company details

  1. Auto Auction
  2. Auto Parts Market
  3. Salvage Dealer
  4. Tire Shop
  5. Used Auto Parts Store
  6. Used Car Dealer

Written by the company

As the largest UK owned salvage and vehicle recycling company, LKQ SYNETIQ create intelligent solutions for some of the countries’ leading Insurers, company fleets and police forces. LKQ SYNETIQ are trusted to process vehicles through auctions, green parts sales, and recycling processes.

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(4,178)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Be careful pple they are scams!!

Be careful pple they are scams. I got billed 800££ for no buying there cars. On bids. There terms n conditions are scams and fraudulent. Theres no options for opting out from
Bids ur forced to buy them dodgey cars. 👎🏻 dont ever subscribe to it. Ul be in major debt or going to court to pay them back. Scams aware!!

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Quick to respond on web chat.

An item I purchased this morning was marked as despatched within a couple of hours.
I used the chat bot service to make an enquiry and was quickly put on to a live chat with a service agent (Daniel Needhan) he was quick to respond and my query answered in a short time.
Many thanks

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Rebecca

Rebecca Kirby was very helpful helped me change my time slot with no trouble at all

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Bunch of bare faced liars

Bunch of bare faced liars. I bought a pair of car seats via eBay and the day they were due to be dispatched the unprofessional idiots emailed me via eBay to say that one was damaged on ‘removal’. Lying feckers, the pictures told a different story. So if one was damaged why didn’t they send the one that wasn’t? It was an entirely different listing so why didn’t I receive it? Of course after asking why, they just ignored me so I called them and guess what….the recording tells you to go online and use the chat. That was crap too, no humans on that, only bots which take you round and round in circles until you give up waiting for a human. Crap customer service operated by brain dead morons who hide behind a keyboard. I would’ve given no stars but there is no option for that, there should be a shite button!! 💩

8 September 2025
Unprompted review

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