Synctuition Reviews 

19
TrustScore 2 out of 5

1.8

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Company details

  1. Mental Health Service
  2. Meditation Instructor

Written by the company

Synctuition is the world's first meditation program with 3D sounds and gamma waves. Discover the breakthrough in meditation technology. 🎶 🎧


Contact info

1.8

Poor

TrustScore 2 out of 5

19 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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1.8

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(19)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

It's not a good app, they will drain your bank account

This is not a good app which has only one thing in mind, to keep draining your account. They will convince you that you need it but in fact you don't need it. It's definitely overpriced and has no benefits for what it will cost you. They hook you on terms and conditions and they will take the money right from your account. If you express your opinion they will even try to fight you and even silence you. Be very careful.

21 January 2025
Unprompted review
Synctuition logo

Reply from Synctuition

Hi! I’m sorry you had this experience, and I want to address your concerns clearly.

MindSpa does not take money without authorization. Charges only occur if a subscription is active and auto-renew is enabled through the payment method you used (Apple, Google Play, or our website). We also don’t “silence” customers — we welcome feedback, even when it’s critical, and we’re here to help.

If you believe you were charged incorrectly or you want to stop future billing immediately, please email support@mindspa.com
with subject “Trustpilot – urgent billing concern” and include:
- the email/Apple ID/Google account used
- the date(s) and amount(s) charged
- your device (iOS/Android/web)

We’ll locate your account, confirm the billing source, help you cancel properly, and review your case.

If we’re able to resolve this for you, we’d appreciate you updating your review to reflect the outcome.

Rated 1 out of 5 stars

Wish I had read the reviews first before ordering

I canceled my yearly subscription to MindSpa well in advance. They received my cancellation and sent me a notice that it had been canceled. Then they debited my bank card for another year’s subscription. I immediately notified MindSpa about this. They said they would get back with me but never did. I have lodged a complaint against them for fraud with the BBB.

14 August 2025
Unprompted review
Synctuition logo

Reply from Synctuition

Hi, I’m really sorry for the frustration this caused — especially since you received a cancellation confirmation and then saw a renewal charge.

This isn’t the experience we want anyone to have. In most cases, renewals like this come down to one of these issues: the cancellation was made on a different account/email than the one billed, the cancellation happened after the renewal cut-off date, or there was a processing mismatch between the app store/payment processor and our system. That said, we absolutely want to review your specific case and make it right.

Please email us at support@mindspa.com
with:

the email address used for the subscription

the date you canceled (and a screenshot of the cancellation confirmation, if possible)

the date/amount charged (or last 4 digits of the card)

Subject line: “Trustpilot – Renewal charged after cancellation”
Once we have that, we’ll locate the transaction and reply with the resolution as quickly as possible.

If this is resolved to your satisfaction, we’d really appreciate it if you’d consider updating your Trustpilot review to reflect the outcome.

— MindSpa Support Team

Rated 1 out of 5 stars

Be Aware...

First I didn't find the program effective and had planned to unsubscribe however I forget the expiration date until they charged my credit card. I never receive a notice about the upcoming renewal. I was told that according to their terms and conditions I could not get a refund. Be aware of this term before subscribing. I think they must be desperate for customers.

16 December 2024
Unprompted review
Synctuition logo

Reply from Synctuition

Hi, I’m sorry to hear MindSpa wasn’t effective for you — and I completely understand how upsetting it feels to be renewed when you didn’t realize the date was coming up.

Our subscriptions renew automatically unless canceled before the renewal date, and renewal reminder emails aren’t always guaranteed (they can be blocked by spam filters or the subscription may be managed via Apple/Google, where notifications are handled by the app store). That said, we don’t want you to feel trapped or ignored.

Please email support@mindspa.com
with subject “Trustpilot – renewal concern” and include:

the email/Apple ID/Google account used

date/amount charged

whether you subscribed via iOS/Android/web

We’ll review your case and confirm the best resolution available, and also share the exact steps to prevent any future renewal.

If we’re able to resolve this to your satisfaction, we’d appreciate you updating your review to reflect the outcome.

— MindSpa Support Team

Rated 1 out of 5 stars

Do not think to watch the movie!

Do not think to watch the movie!! It's basically a reeeaaaally long ad for their boring app. Didn't even know they had some kind of an app, and the movie was like, this message will change your life, 98% user satisfaction with the movie etc. Whole hour and a half he was telling the same thing with different words, and a lot of promises.. you're suffering from this, from that, I will tell you the key how to open the lock for your gift, and at the end dude really said you need to clear you mind, to open your gift and here's the app to clear you mind. And they showed a person with a boring life and a boring job again when she got home she was really happy listening to some annoying sounds from their app that you can find on YouTube.

21 June 2023
Unprompted review
Synctuition logo

Reply from Synctuition

Hi, thanks for taking the time to share this. I’m sorry the movie felt like an ad and didn’t deliver what you expected.

The film is designed as an introduction to the MindSpa method (why mental clarity matters + how sound journeys are used), so it does include an invitation to try the app at the end. But it should still feel valuable as a standalone experience, and it’s clear it didn’t land that way for you.

If you’re open to it, please email support@mindspa.com
with subject “Trustpilot – movie feedback” and tell us:

where you watched the film (platform/link)

what you expected going in (more practical steps, less promotion, different format)

We’ll log your feedback for our content team and, if you paid for access and feel it wasn’t as described, we can review your order and see what resolution options are available.

If we’re able to resolve this fairly, we’d appreciate you updating your review to reflect the outcome.

— MindSpa Support Team

Rated 1 out of 5 stars

Mind Spa by Synctuition…GLITCHY

I’ve been using Mind Spa by Synctuition for some time, and keep getting kicked out due to multiple glitches in the system. Recently, I was shut out when my email address was generated into some unidentifiable login. An agent suggested I log out and log back in with it! Really?!
Using an ID that is not even recognizable to me seemed suspicious. I do like the programs, but there are better apps out there with binaural beats that provide more customer support and are free.

POST UPDATE: I’ve been contacted multiple times asking me to edit my review. I COMPLIED AND REMOVED THE NAME OF THE AGENT I SPOKE WITH. In their last attempt, Synctuition is now claiming I’m not a real person, even though there has been communication. If I don’t respond to the Trust Pilot complaint inquiry with a whole bunch of personal information this review will be removed.

We call this HARASSMENT in the workplace. It is an unacceptable business practice. I will not provide them with any more of my personal info.

14 June 2023
Unprompted review
Synctuition logo

Reply from Synctuition

Hi, I’m really sorry for the glitches and for how confusing that login experience felt. Getting “kicked out” and then seeing an unrecognizable Google-based login is understandably frustrating.

What you’re describing can happen when signing in with Google: the system may display an internal identifier (or an Apple/Google “masked” ID) instead of the exact Gmail address you expect, depending on how the account was created and the sign-in method used. That said, you should never be asked to use something that doesn’t feel verifiable to you.

If you email support@mindspa.com
with subject “Trustpilot – Google login changed / app keeps logging out”, we’ll investigate and get you back into the correct account. Please include:

your Gmail address you normally use

your device (iOS/Android) + app version

a screenshot of the “unidentifiable login” if possible

approximate time/date it last kicked you out

We’ll also share troubleshooting steps (and if needed, help merge/restore the correct account). If we can resolve this quickly for you, we’d really appreciate you updating your review.

— MindSpa Support Team

Rated 5 out of 5 stars

Absolutely FANTASTIC

Absolutely FANTASTIC.
I suffer(ed) severe sleep problems for a long, long time and for many days a week. As a result, my whole life got worse. Somehow since I use Synctuition my sleep AND life got so much better. I literaly feel the asmr/gamawaves/beats crispering through my brains - as a fysique sensation. Sooo satisfying! I am up to my second round now as I’ve finished all 7 level which most of them I fell asleep, so looking forward to enjoy them while I am awake

27 October 2022
Unprompted review
Rated 3 out of 5 stars

Pretty good but a little overpriced.

Some tracks are amazing, some are sub-par and not particularly enjoyable/relaxing. Would rate higher if they weren’t charging so much for a subscription. Certainly over-priced for the service offering.

Also, it’s very annoying that tracks are drip fed with only one available per day… If I’m paying this much money for an app, I want to be able to play any track and have the option to listen to multiple tracks on a single day. There is no genuine benefit to the customer by implementing this restriction.

I couldn't wholeheartedly recommend this app in it’s current format and with the current price tag.

29 August 2022
Unprompted review
Rated 5 out of 5 stars

Best Meditation App! 🧘🏻‍♀️💕

My colleagues and I discovered Synctuition during some challenging times of Covid-19. This has truly made a positive impact not only in our personal lives, but it contributed positively in our workplace too! I am so grateful for this amazing team who have put this significant app together. From my experience, Synctuition is the most advanced mindfulness app on the market and I invite you to try it! 🙌🏻

23 December 2021
Unprompted review
Rated 5 out of 5 stars

AMAZING!!!!

I cannot believe that a magical app like this exists! Listening to Synctuition feels like I am entering into this dream world where every single journey just carries me away and brings me so much relaxation now I can continue my day with a big smile! Thank you Synctuition for the amazing journeys and for helping me fight my inner struggles!

20 December 2021
Unprompted review
Rated 4 out of 5 stars

Super helpful app & customer support

Super helpful app. Been using it since 2019 & it has really helped me sleep better. I listen to the tracks almost every night & sleep like a baby til next morning. You can tell that there has been a lot of effort put into making the sounds - they are top notch quality. I did have an issue with my account. I purchased a monthly subscription and the app was charging me to listen to my tracks. So I contacted customer support and they got to me immediately! Turns out I have logged out of my account & forgotten to log back in... Luckily Anna was super patient & kindly explained this to me. I logged back into my account & issue solved :) Thank you so much for your help & your patience! I’m back to enjoying the sounds & the best sleep ever. Namaste x

3 December 2021
Unprompted review
Rated 5 out of 5 stars

Wow!

Out of several apps I've tried before, this is definitely my favorite one. I've always found it difficult to meditate, but with Synctuition it takes no effort - just press the button and enjoy beautiful music in 3D. It feels like mindfulness without mindfulness. I would say it's the app of the 21st century.

27 November 2021
Unprompted review
Rated 5 out of 5 stars

Strongly recommend this app

This app is fantastic. I would say every track of this journey has its uniqueness.
The movie star journey was incredible and one of the more powerful sessions so far. My whole experience was so relaxing and peaceful. Mostly I use synctuition during night times to get better sleep. I would recommend this app for those who find it difficult to meditate for longer period.

26 November 2021
Unprompted review
Rated 5 out of 5 stars

An awesome alternative to the big names!

I was looking for an alternative to the big meditation apps because I felt like they were too generic, so I found Synctuition! And after 7 months of listening to Synctuition ALMOST every day I feel like the level of clarity is something that I could have never ever imagined I would experience in this lifetime. Everything just feels so clear to me and my decision-making in my work and personal life has done a complete 180. This is an amazing app! I highly recommend it!

25 November 2021
Unprompted review
Rated 5 out of 5 stars

This is a fantastic alternative to…

This is a fantastic alternative to meditation.
It is binaural natural sounds that you work through gradually.
One completed ( hopefully level 7 will be with us soon) you would repeat your favourites.
It’s not hypnosis or trance however it does help me to get to sleep.
I don’t believe it is a scam.
I have benefited and would recommend however as with all things in life it might not be foe everyone however I feel ‘lucky’ to have been using this for nearly a year.

15 October 2021
Unprompted review
Synctuition logo

Reply from Synctuition

Hi Barbara, thank you so much for your kind feedback! Level 7 will be ready soon ;))

Rated 5 out of 5 stars

Great app for new generation

I am a long time Apple App Store user and I know how to avoid being charged after 7 day trials. I cancelled the subscription straight away before I forget. I love this app very much and I discuss with admin about my difficulties and they gave me some offers. Thank you.

11 September 2021
Unprompted review
Synctuition logo

Reply from Synctuition

Hello, thank you for your feedback! Glad to hear that you managed to get a subscription, we are always here to assist with any questions or issues. Happy Journeys!

Rated 4 out of 5 stars

Thankyou for helping resolve my isssues

Just subscribed for another annual subscription after an initial subscription 2.5 years ago.
Looking forward to giving it another try

5 July 2021
Unprompted review
Synctuition logo

Reply from Synctuition

Hi Anthony! Thanks for your feedback, we hope that you will enjoy our app. If you have any issues, please do not hesitate to email us at support@synctuition.com. Our CS team is available 24/7. Happy Journeys!

Rated 3 out of 5 stars

I have used to the top of level 5 and…

I have used to the top of level 5 and start back at the bottom again. But I have to keep having breaks because there seem to be side effects from binaural beats. I start getting headaches, tension in my head and my hair will go greasy, these issues go away when I stop using the program. I think there are side effects with binaural beats as I got to about level 3/4 on the Centerpoine program and started to suffer with the same issue, after getting good results prior to that.

I can't be more honest than this

I will update if anything changes.

19 March 2021

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