Switch Markets Reviews 866

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional approach, often highlighting specific individuals for their exceptional support. The customer service is frequently described as top-notch, with many appreciating the quick response times and the team's dedication to resolving issues efficiently and effectively. People also commend the overall service, noting the ease of setup and the valuable tools provided. However, some customers have expressed dissatisfaction regarding payment and withdrawal processes. These individuals reported issues with declined transactions, delays in receiving funds, or discrepancies in fund amounts, with some experiencing challenges in obtaining clear explanations for these issues.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick, professional, and helpful... See more

Response time

People report positive experiences with response times. Many customers praise the quick and precise responses... See more

Service

Customers had positive experiences with service. Many reviewers praise the excellent service, highlighting... See more

Payment

Consumers find payment to be ambiguous. While some reviewers praise quick and easy withdrawals, with funds... See more

Based on these reviews

Rated 5 out of 5 stars

Setting up has been made a breeze with Switch Markets customer support team. I've been guided throughout the setup with different customer support specialists as I've been stepping away my computer du... See more

Company replied

Rated 5 out of 5 stars

I have opened second account with them and can’t describe how flexible and friendly they are. 100% deposit bonus every time withdrawals literally instant. Customer service spot on. Today Carlo helped... See more

Company replied

Rated 5 out of 5 stars

The service is great, this has been my first time with SwitchMarkets. The response from the agent is swift compared to other brokers I have worked with. Jonathan R has been online with me for h... See more

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Rated 5 out of 5 stars

No words can describe how quick and efficient the switchmarkets team is. ❤️ I love how they care about their clients like family. They are definitely reliable and AMAZING with capital AMAZING.... See more

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Rated 5 out of 5 stars

Switch Markets' customer support is top-notch! Shout out Jonathan R.! Jonathan has been amazing for the past weeks I have been trying to set up my account and begin my trading journey with Switch Mark... See more

Company replied

Rated 5 out of 5 stars

Great experience with my broker. I’ve been with them for over a year now and can’t complain about anything. In particular, Carlo has been able to help me set up some accounts and get running. Definite... See more

Company replied

Rated 5 out of 5 stars

Amazing experience with Switch Markets. Quick customer service, best market spreads and no issues at all. Had a little issue of wrong fill and I contacted customer service. Carlo helped me resolve the... See more

Company replied

Rated 5 out of 5 stars

It was a breeze setting up with Switch. My CSP Juliet did an amazing job helping me. She did what I call overdeliver because she answered my questions as well as gave me information which would help m... See more

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Rated 5 out of 5 stars

This is an appreciation post to Danilo L. First of all I want to apologize on my approach but even that was handled in an utmost respectful manner and also a solution. Danilo L went above and... See more

Company replied

Rated 5 out of 5 stars

Good people good company, reacting in 2-3 min giving you solutions for your answers! also withdrawal is very very easy you got it in 2days max 3 if you send money to the account you see it in 1sec in... See more

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Rated 1 out of 5 stars

Absolute joke of a company they offer a hundred percent bonus that isnt actually a bonus. Its all a lie, all their 5 star reviews are asked for at the signing on process mine was originally a 5 star r... See more

Company replied

Rated 5 out of 5 stars

Being a muslim it is hard to find the brokerage that fits the specific conditions that you need. But I found switch markets an all in one package providing swap-free and a commission (an added perk no... See more

Company replied

Rated 5 out of 5 stars

Carlo has been fantastic! He was very polite, professional, and quick to help. All my issues were resolved straight away, and the whole experience was smooth and stress-free. Excellent support from S... See more

Company replied

Rated 5 out of 5 stars

No matter how good the offer of other trading platforms, I always come back to SWITCH MARKET. Their customer service support is SUPERB! A BIG shout out to Carlo, - MY KABAYAN, he makes the customer at... See more

Company replied

Rated 5 out of 5 stars

Juliet E. is very dedicated and swift at solving issues that are reported. Switch market is an incredible broker. Your free VPS service is mind blowing. Keep it up

Company replied

Rated 5 out of 5 stars

Been with switch markets for a while now . Never has issues with withdrawls I’ve had 3 so far and all have come within 24 hours . I had a slight issue with crypto but a member of there team Danilo L h... See more

Company replied

Rated 5 out of 5 stars

I used the chat line at Switch Markets and chatted with Jonathan R. He was very pleasant and had great communication skills. My problem was resolved quickly and efficiently. I was very happy with t... See more

Company replied

Rated 5 out of 5 stars

Seriously I have not received such support from any broker. All the support team is amazing especially Dustin, juliete and others too, and i wish if I could have moved to switch markets a long back. T... See more

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Rated 5 out of 5 stars

I had been struggling with issues at SwitchMarkets for several weeks, which took up a lot of time. I was repeatedly referred to different support agents and had to explain the same situation over... See more

Company replied

Rated 5 out of 5 stars

Switch markets are amazing. Its crazy economic times and broker updates you on changes. Good live chat support Juliet was incredible. Always has been! Trustable broker.

Company replied

Rated 5 out of 5 stars

Very good and professional help from Juliet at Switch markets. They are allways prompt with any questions and their trading conditions are solid not to mention the free VPS they offer their traders. I... See more

Company replied

Rated 5 out of 5 stars

24/7 char support- quick concise friendly support- I spoke with Dustin B and he answered all my questions quickly and clearly clarifying where needed. Awesome support- i feel confident now trading li... See more

Company replied

Rated 5 out of 5 stars

Very Quick Response All of my issues so far were addressed in a professional way and with extreem care I felt I am being treated like a VIP person Shout out to Carlo he has been best so far in ass... See more

Company replied

Rated 5 out of 5 stars

fter more than a year of trading with Switch Markets, I can confidently say it's a solid choice for a trader like me. The platform's performance has been consistently reliable, which is crucial for... See more

Company replied

Rated 5 out of 5 stars

I’ve been trading with SwitchMarkets for a while now, and I’ve had a great experience so far. Their customer support team is outstanding—Ken in particular was extremely helpful, professional, an... See more

Company replied

Rated 5 out of 5 stars

Customer support has been very helpful. Had a couple minor issues signing up (my mistakes) and issues were resolved very quickly. Carlos was very helpful and even set my my free VPS for me.

Company replied

Rated 5 out of 5 stars

I have a great explanation with my support, Ken, who has been doing a great job in explaining everything to me, and has helped with what I am looking for. Great and fast Professional support

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Rated 5 out of 5 stars

Such a great and kind, as well as quick, customer service with a lot of patience in addressing customer concerns. Thank you so much to everyone, especially Mr. Jonathan R.

Company replied

Rated 5 out of 5 stars

I am extremely satisfied with the support at Switch Markets. The team is very friendly, always available, and genuinely committed to solving issues quickly and efficiently. I would especially like t... See more

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Rated 5 out of 5 stars

Juliet E is very friendly, responsive and an expert in this field. All my needs and questions are professionally addressed by Juliet E. Thank you so much.

Company replied

Rated 5 out of 5 stars

Juliet was an awesome customer support specialist answered all my questions with precise accuracy and speed. This group is highly recommended. Thank you and God bless

Company replied

Rated 5 out of 5 stars

I had a few questions which Jonathan R was patient enough to answer and advice. So thank you for your patience and yes I'll recommend Switch Market

Company replied

Rated 1 out of 5 stars

I have requested withdrawal of my funds. I first requested a Credit Card refund. This request was declined with the reason: select an alternative payment method. I uploaded all my bank... See more

Company replied

Rated 5 out of 5 stars

Julliet E I am most grateful and delighted with the kind and professional way this staff assisted with my issue. I am privileged and pleased to join this platform, thank you.

Company replied

Rated 5 out of 5 stars

Switch Markets is a very good broker. Their free VPS service is excellent, and the customer support is also outstanding. I’m very satisfied with their overall service Carlo.

Company replied

Rated 4 out of 5 stars

Its been over a month with Switch Markets, and all I can say everything is fantastic especially their support is amazing. Though sudden leverage changes on gold is bit frustrating. Rest everything is... See more

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Rated 5 out of 5 stars

I love the support chats. Dustin B. always helps out speedily and with precision. I signed up for the deposit bonus and stayed because of how quickly my queries are resolved. A+ Broker

Company replied

Rated 5 out of 5 stars

The agent Jonathan R. was very helpful. He was able to help with my verification concerns, and answered by questions with factual answers.

Company replied

Rated 5 out of 5 stars

I've been a client for about 6 months now, only had great experiences. Each and every time I get the best experience with the Switch Markets team. This time, it was Juliet. Thank you very much f... See more

Company replied

Rated 5 out of 5 stars

Again Carlo has outdone himself. Responded to my queries quickly and also enjoyed the free pineconnector promo with switchmarkets. Excellent value and customer service thus far.

Company replied

Rated 5 out of 5 stars

I wondered if it was AI answering the questions. SM is undoubtedly the broker with the best customer service in the world; let's hope it stays that way.

Company replied

Rated 5 out of 5 stars

The 24/7 chat support is efficient, concise, and friendly. Dustin B provided clear answers to all my questions and clarified details where necessary. Excellent support.

Company replied

Rated 5 out of 5 stars

Dustin B - Really helpful chap!knew his stuff and answered all my questions and directed me to all relevant areas as a new client! Thanks!

Company replied

Rated 5 out of 5 stars

I love this broker With all the bonus and the benefits And most of all they have a very wonderful customer service. I chart with Juliet at customer service and the experience was wonderful

Company replied

Rated 5 out of 5 stars

Best customer service and also best vps option for low ping so you don’t miss any opportunities, love it here

Company replied

Rated 5 out of 5 stars

Ken is a legend. I had a request that was done under 5 min timeframe. thank you for such blazing fast assistance.

Company replied


Company details

  1. Finance Broker
  2. Stock Broker

Written by the company

Regulated and transparent trading broker. Trade markets from around the world. 24/7 support.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

866 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Amazing experience with Switch Markets

Amazing experience with Switch Markets. Quick customer service, best market spreads and no issues at all. Had a little issue of wrong fill and I contacted customer service. Carlo helped me resolve the issue quickly and even credited me the amount that should have been there in less than a few minutes only. A big thanks to Carlo and the whole team. Will recommend it all.

15 January 2026
Unprompted review
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Reply from Switch Markets

Hi Arshdeep,

Thank you so much for sharing your experience with Switch Markets! We’re really happy to hear that you’re enjoying our spreads and that our customer service was able to assist you quickly.

We’ll be sure to pass your kind words on to Carlo and the rest of the team; they’ll really appreciate it.

Thanks again for your recommendation and for trading with us!

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

upgraded vps to accommodate

upgraded vps to accommodate, larger account sizes. thanks Carlo R.

13 January 2026
Unprompted review
Switch Markets logo

Reply from Switch Markets

Hi Marcus,

Thank you for your feedback! We’re glad Carlo was able to help you upgrade your VPS to accommodate larger account sizes. We’ll be sure to share your kind words with him.

Thanks for choosing Switch Markets!

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

julliet of support is fantastic

11 January 2026
Unprompted review
Switch Markets logo

Reply from Switch Markets

Thank you for your feedback, Manolo! We’re happy to hear that Juliet provided fantastic support. Our team is available around the clock, and we’ll be sure to pass your kind words along to her.

Thanks for choosing Switch Markets!

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

Excellent service and great resources

Excellent service and great resources

10 January 2026
Unprompted review
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Reply from Switch Markets

Hi Steven,

We really appreciate your feedback! It’s great to hear that you’re finding our service and resources valuable.

If you need any support at any time, our team is available 24/7 and happy to help. Thanks for trading with us!

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

Dustin B

Dustin B - Really helpful chap!knew his stuff and answered all my questions and directed me to all relevant areas as a new client! Thanks!

6 January 2026
Unprompted review
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Reply from Switch Markets

Hi Shishoo,

Thank you for your kind feedback! We’re really glad to hear that Dustin was able to assist you and answer all your questions. Helping new clients feel confident and well-supported is very important to us.

If you need anything else, our support team is available 24/7 and always happy to help. Thanks for choosing us!

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

The support team is great my help from Carlo was amazing

The support team is great my help from Carlo was amazing and very friendly as well as quick which was appreciated.

6 January 2026
Unprompted review
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Reply from Switch Markets

Hi Cozy,

Thank you so much for your review! We’re really happy to hear you had a great experience with our support team.

A special thank you for highlighting Carlo; we’ll be sure to share your kind words with him. Friendly and efficient support is exactly what we aim for, so it’s great to know this was appreciated.

Thanks again for choosing Switch Markets, and we’re always here if you need anything!

Happy trading,
The Switch Markets Team

Rated 5 out of 5 stars

Jonathan R was great

Jonathan R was great

5 January 2026
Unprompted review
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Reply from Switch Markets

Hi Alex,

Appreciate the review! Great to hear that Jonathan made a positive impression; we’ll share your kind words with him.

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

Thank you Juliet E

Thank you Juliet E. is very helpful and resolved my issue quickly in setting up my VPS.

5 January 2026
Unprompted review
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Reply from Switch Markets

Hi Mark,

Thanks for your review! Juliet’s efficiency and support are exactly what we aim for, and we’re happy she could get your VPS up and running without delays.

Happy trading!
The Switch Markets Team

Rated 5 out of 5 stars

Juliet E

Juliet E. is very dedicated and swift at solving issues that are reported. Switch market is an incredible broker. Your free VPS service is mind blowing. Keep it up

4 January 2026
Unprompted review
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Reply from Switch Markets

Hi,

We really appreciate you sharing this. Knowing that Juliet’s dedication stood out to you, and that our VPS service added value to your experience, means a lot to us. We’ll make sure she sees your kind words. Thanks for your support and trust!

Warm regards,
The Switch Markets Team

Rated 5 out of 5 stars

I SINCERELY CAN'T EXPRESS THE WARMNESS I RECEIVED FROM THE SWITCH MARKETS TEAM.

I sincerely can't express the unexpected warmness I received from switch markets team, 2 or 3 days ago I had issues regarding my address verification and that was so frustrating for due to goals I want to achieve this year, so I tryed again and to know acceptance so I placed my issue I front of a team member who I unexpected help me out a lot when I say a lot I mean it because not all members are whiling to battle your problem or help you through and through but this particular member show me the meaning of "TWO HEADS ARE BETTER THAN ONE" so shout out to "Ken" this people are working hard off days/weekends just help us so shout out to all the SWITCH MARKETS TEAM, Thank You once more.

4 January 2026
Unprompted review
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Reply from Switch Markets

Hi Mubarik,

Thank you so much for your kind and thoughtful review! We truly appreciate you taking the time to share your experience.

We understand how frustrating verification issues can be, especially when you have clear goals you want to achieve, and we’re really glad our team was able to support you through it. A special thank you for recognizing Ken; we’ll be sure to share your feedback with him, as it means a lot to our team.

We’re proud of the dedication our support team shows, including being available on weekends and off days to assist our clients. Your words are very motivating for all of us.

Thank you once again for choosing Switch Markets, and we wish you every success this year!

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

Customer Support Experience

Setting up has been made a breeze with Switch Markets customer support team. I've been guided throughout the setup with different customer support specialists as I've been stepping away my computer during setup. Carlo stood out as he manually intervened and setup my free vps himself when there was a credential issue. Now all is set!

2 January 2026
Unprompted review
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Reply from Switch Markets

Hi Tony,

Thank you for sharing your experience! We’re really glad to hear that our support team made the setup process smooth for you, even with a few interruptions along the way. It’s great to know that Carlo was able to step in and resolve the VPS credentials issue for you, we’ll definitely pass along your kind words to him.

We appreciate your trust and wish you all the best with your trading!

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

The agent was very helpful

The agent Jonathan R. was very helpful.
He was able to help with my verification concerns, and answered by questions with factual answers.

2 January 2026
Unprompted review
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Reply from Switch Markets

Hi Diane,

Thank you for your kind feedback! We’re very happy to hear that Jonathan was able to assist you with your verification concerns and provide clear, factual answers. We’ll be sure to share your comments with him.

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

Thank you very much Juliette for your…

Thank you very much Juliette for your help and I appreciate your help.

1 January 2026
Unprompted review
Switch Markets logo

Reply from Switch Markets

Hi Raymond,

Thanks a lot for the great feedback! We’re glad Juliette could assist you, and we truly appreciate you taking the time to share your experience.

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

Faxraan cali

Faxraan cali

1 January 2026
Unprompted review
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Reply from Switch Markets

Thank you, Faxraan, for your review!

We appreciate your support. If you ever need assistance, our team is available 24/7 and always happy to help.

Regards,
The Switch Markets Team

Rated 1 out of 5 stars

Am new needto discover how it works

Am new needto discover how it works

30 December 2025
Unprompted review
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Reply from Switch Markets

Hi Alice,

Thank you for your review. We understand you’re new and still getting familiar with how everything works; that’s completely normal, and we’d love to help make your experience a smooth and positive one.

We haven’t been able to locate your account in our system yet, but our team is more than happy to assist you. Please reach out via live chat on our website (switchmarkets.com) or by email. We’re available 24/7 and ready to guide you step by step.

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

Good job earnings please

Good job earnings please

28 December 2025
Unprompted review
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Reply from Switch Markets

Hi Ajit, thanks for sharing your feedback! We’re glad you had a positive experience. If you ever need any support or information, feel free to reach out; our team is always here to help.

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

I wrote a very positive comments before…

I wrote a very positive comments before but today I talk about the customer service Mr Carlo very quick response and care every question very deeply thanks switchmarket and thanks Carlo

27 December 2025
Unprompted review
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Reply from Switch Markets

Hi Wahid, thank you so much for taking the time to leave another review! We’re really glad to hear about your positive experience with our customer service, especially with Carlo. He’ll be happy to know his quick and attentive support made a difference.

Thanks again for choosing Switch Markets; we’re always here if you need anything.

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

good company

very good no hustle

23 December 2025
Unprompted review
Switch Markets logo

Reply from Switch Markets

Hi Michael,

Thank you for your feedback! We’re glad to hear you’re having a good experience and that everything has been smooth so far. If you need any help, feel free to reach out anytime.

Best regards,
The Switch Markets Team

Rated 5 out of 5 stars

thanks Juliet E

thanks Juliet E. for your help today

21 December 2025
Unprompted review
Switch Markets logo

Reply from Switch Markets

Hi Ghine,

Thank you so much for your kind words! We’re really glad Juliet was able to help you. If you need anything else, feel free to reach out anytime.

Regards,
The Switch Markets Team

Rated 3 out of 5 stars

good

goodgoodgood

21 December 2025
Unprompted review
Switch Markets logo

Reply from Switch Markets

Hi Tiezelgrace,

Thank you for your review and for the positive feedback; we’re happy to know you had a good experience.

If there’s anything we can do to improve or assist you further, please don’t hesitate to reach out. Our support team is available 24/7 and always happy to help.

We truly appreciate you choosing us and look forward to supporting you anytime you need.

Regards,
The Switch Markets Team

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