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See what reviewers are saying

Rated 5 out of 5 stars

Simon, Micky and Rayan we were helpful to us. We bought our wardrobe but it came unassembled, we reached out to unicom just yesterday evening and it was all sorted by 10am today. Thanks to Micky and... See more

Rated 5 out of 5 stars

I just wanted to take a moment to give a shoutout to Lee for his exceptional customer service. He was an absolute pleasure to deal with when shopping business phone service. I'm a small business owne... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible company. I am getting charged over a grand a month due to 'estimated readings', which they can make up arbitrarily. Each month my bill increases by a couple hundred pounds despit... See more

Company replied

Rated 5 out of 5 stars

I just had a phone call regarding landline and broadband. Chloe who rang male was a very experienced and professional. She did explain everything clearly and also went through another services wh... See more

Company replied

Company details

  1. Telecommunications Service Provider
  2. also in
  3. Internet Provider
  4. Internet Service Provider
  5. Phone and Internet Service

Information provided by various external sources

Saving over 100,000 small UK businesses money on their business telecoms and energy for over 16 years. Unicom is the one provider, one bill, one solution to its customers. Unicom provides small businesses with outstanding value for money on business line rental and calls, broadband, mobile and energy services, supported by a dedicated team of UK customer service advisers.


Contact info

3.5

Average

TrustScore 3.5 out of 5

3K reviews

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No history of asking for reviews

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3.5

All reviews

(3,096)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I spoke to chloe

I spoke to chloe , she’s very helpful.

5 October 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Adnan,

Its great to hear that Chloe was very helpful when speaking with her.

Chloe - Digital Team

Rated 5 out of 5 stars

Thank you Anthony for my upgrade

Thank you Anthony for my upgrade, very helpful and very friendly! pleasure talking to you!

4 October 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Lorraine,

Its great to see that Anthony was very helpful and friendly when going through the upgrade of your services.

Chloe - Digital Team

Rated 5 out of 5 stars

Can't praise Joe enough

Can't praise Joe enough. Helpful and informative. Pleasure to go through the process

3 October 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Danny,

Its great to hear that Joe was helpful and informative when going through the process.

Chloe - Digital Team

Rated 5 out of 5 stars

Fingers Crossed!

I just wanted to take a moment to give a shoutout to Lee for his exceptional customer service. He was an absolute pleasure to deal with when shopping business phone service. I'm a small business owner trying to save on services that are getting out of hand. Seems like this was the way to go cause Lee explained they can even handle card payments.
Thanks for making adding a business line pain-free, Lee!

2 October 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Ireneusz,

I am so pleased that you have had a great experience with Unicom and Lee was able to help save your business money for the services provided.

Chloe - Digital Team

Rated 5 out of 5 stars

Vicky was helpful and explained how we…

Vicky was helpful and explained how we can save for our small business. Great work!

21 September 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Kevin,

Thanks for your review.

Its good to see that you have had a positive experience with Unicom.

Chloe - Digital Team

Rated 5 out of 5 stars

Nice people and professional

Spoke with Vikki, and she explained how beneficial it could be if we were taking a card machine as a new business.
Thanks!!

28 September 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Cherry,

I am so pleased that Vikki discussed the benefits of the card machine for your new business.

Chloe - Digital Team

Rated 5 out of 5 stars

Chloe was very helpful singing me up…

Chloe was very helpful singing me up for my business broadband and phone line .. thank you

29 September 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi,

Its great to see that Chloe was very helpful in setting up your new phone and broadband services.

Chloe - Digital Team

Rated 5 out of 5 stars

Unicom - great company to deal with

We've been with Unicom for a good number of years and never had any complaints. Their customer service is spot on & you always get to speak to someone and get their name as a reference.

27 September 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Rosa,

Thanks for your 5* review.

I am so pleased you have had a great experience with Unicom.

Chloe - Digital Team

Rated 5 out of 5 stars

Fantastic customer service with a good…

Fantastic customer service with a good deal that I'm saving money!! Evie who dealt with me was lovely and she explained everything clearly to me. Thank you :)

27 September 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Elaine,

Its great to see that Evie provided fantastic customer service and managed to provide you with a good deal.

Chloe - Digital Team

Rated 1 out of 5 stars

Of course this is ridiculous service by…

Of course this is ridiculous service by thier ridiculous system

27 September 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Nick,

Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.

I am sorry to hear you are not happy with Unicom, please let me look into this for you.

I have tried to locate your account with your name but was unable to do so. I have requested more information from you. If you could reply with the account information, I will be happy to investigate this matter further for you.

Chloe - Digital Team

Rated 5 out of 5 stars

SPOKE TO SHAUN AND HE WAS VERY HELPFUL…

SPOKE TO SHAUN AND HE WAS VERY HELPFUL SWITCHING OVER MY CARD MACHINE TALKED ME THROUGH AND MADE IT ALL VERY SIMPLE ALSO SAVING ME MONEY

26 September 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Debbie,

Its great to see that Shaun was very helpful when completing the switch over of your payments terminal and helped to save your business money.

Chloe - Digital Team

Rated 5 out of 5 stars

What can I say Lee at Unicom, 5 star Service

What can I say Lee at Unicom, 5 star service. Myself and my husband are so impressed with the service we just received. Made us feel at ease and very helpful and reassuring. Would defiantly recommend this company. 5 Stars from us, we are very happy customers.

26 September 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi,

I am so pleased to hear that Lee provided a 5* service by being very helpful and reassuring.

Chloe - Digital Team

Rated 5 out of 5 stars

Good service

Very patient and Ben Henry-Charles was helpfull and quick to make changes when requested,

25 September 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Madelyn,

Thanks for your review.

Its great to see that you have had a good experience with Unicom.

Chloe - Digital Team

Rated 5 out of 5 stars

Thanks for everything

We've just left Unicom after almost five years of cover with their "All in one" plan that provided us with electric, water, gas, broadband, phone line and even a mobile phone.
Had we not been selling our business, we would have continued with Unicom for as long as we were in the premises.
Throughout our time with them, they were pleasant to deal with, easy to contact and very well priced.
Even through the recent energy prices crisis, their prices remained fixed and honoured as per the contract. As this didn't always seem to be happening elsewhere, we are really grateful to them for that.
The process of leaving was also very quick and easy, unlike other companies we've dealt with in the past, such as BES.
So, we'd heartily recommend Unicom to anyone with a business, we've already suggested them to several people and will be doing so in the future too!
Thanks for everything and perhaps we'll see you again

25 September 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi James,

Thanks for taking the time to share your experience of Unicom.
We are thrilled to hear you had such a positive experience and I have passed on your comments to the Change of Tenancy team.

All the best in the future and we hope to see you again.

Ryan
Digital Team

Rated 5 out of 5 stars

Carl Heaps was really helpful

Carl Heaps was really helpful, would recommend him

20 September 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Adam,

Its good to see that you have had a positive experience with Unicom and Carl was really helpful.

Chloe - Digital Team

Rated 5 out of 5 stars

The advisor was really helpful and made…

The advisor was really helpful and made sure we had the right deal for us. They were not pushy and listened to our business needs

19 September 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Victoria,

Thanks for your 5* review.

I am so pleased that the advisor you spoke with was really helpful and made sure they had the right deal for your business.

Chloe - Digital Team

Rated 1 out of 5 stars

Unicom is rubbish

I purchased a property and Unicom was the water provider. I subsequently transferred the property from commercial to domestic and told Unicom. I kept getting bills I wasn’t due. I esculated the case to paul manager Glashow branch. He told me he would give me a £50 refund and send a final bill. I then had another incorrect bill. I called Angus who said this is an old account so he would close down and send a zero bill. I still am waiting for this.

7 July 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Ashok,

Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.

I am sorry to hear of the issues regarding the billing now that the property is residential.

I have passed your review onto our team dealing with the account and someone should be in touch soon to discuss further.

Chloe - Digital Team

Rated 5 out of 5 stars

Rudi was very helpful and sorted out…

Rudi was very helpful and sorted out our new phone line and broadband super quick! Thanks for a great service!

15 September 2023
Unprompted review
Unicom logo

Reply from Unicom

Hi Geraint,

Thanks for your 5* review.

Its great to see that Rudi was able to sort your new phone and broadband services quickly.

Chloe - Digital Team

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