SwitchAid Reviews 193

Great communication and explanation - very patient! Lee has been so helpful in getting everything set up. Couldn't recommend more.

Kim has been of great support during our transfer from one provider to another, ensuring it all went smoothly. Thanks Kim.

Great customer service experience with Lee - quick responses and helped sort the issue easily.

We needed a mobile sim and thought it would be a long process but after speaking with James and signing a couple of bits of paperwork the sim arrived at our office and we could use it right away, great service from the team

Excellent service from Kim and James.

Kim and James helped us source new mobile phones and Sims, as well as arranging the setup of a new mobile provider and contract for multiple staff.

The whole process was smooth and seamless. Kim kept us appraised of progress and the switchover worked as without a hitch.

We swapped broadband supplier and the whole customer experience was fantastic from beginning to end. James listened carefully to what we needed, gave us different options, then allowed our committee time to consider the decision. Lee was then amazing, promptly answering queries and was available at the end of the phone to talk us through what needed to be done when there was a problem. It was very refreshing to always know who to contact and to be able to get in touch with the right person quickly. Thank you very much - I would highly recommend you to others.

Lee Clark was endlessly patient during our new system set up.

Amazing service, great support throughout

Kim was extremely helpful in resolving our query with SEBB. Communication was frequent and clear and she attended to it right up until the end even though there was a small, final 'twist' we ran into. Well done, Kim, hugely appreciated.

I’ve used Switch Aid twice now, and once again the service has been excellent. The whole process was quick, clear, and completely hassle-free. The team, especially Kim McCallum, are always professional, friendly, and genuinely helpful.

Very responsive and helpful service. The operator gave us options to change energy suppliers in a quick turn-around, and responded effectively to queries. The information provided enabled us to take this forward through our governance structures with ease, and the new contract (more than 6 month ahead of end of current contract) will be saving us a huge amount on our energy services over the next three years.

We switched from an old provider to a system which will prove to be better value for the same service, the support during the switchover has been great and the tech support are quick to help and easy to speak to. Much better support than we were getting!

Lee Clark was very helpful and patient.
I had a few problems getting set up but Lee was extremely helpful. Sorry for all the emails Lee!

Helpful and friendly staff who were able to provide me with an excellent offer for our electricity needs.
They were able to provide me with a quote quickly and explain what I was being offered.
I will definitely use them again when out next contract is due for renewal.

Lee Clark, technical support executive from Sebb Group, provided amazing customer care and patience when we were installing additional phones to our system. He patiently spoke me through every step, describing what to look for and what I had to do. Without Lee's support and understanding it would have been a disaster! Thank you Lee!

Switchaid have once again provided impeccable service when switching our charity mobile phones. Kim has been extremely patient with us whilst we went through the process, and the customer service provided has been 10/10. Thank you!

Kim responded very quickly and concisely to my query. The issue was resolved on the same day without any issues.

Proactive and friendly support from initial enquiry to first invoice. A special shout out to Kim McCallum who guided us through the process of switching our mobile plans, even giving us the text of an email to send to our previous telecoms company when they were obstructive. In the end this saved us £160 in cease charges!

Excellent service and help from Jack.
Very professional, speedy responses and always helpful.
A great end to end service - highly recommended.

A massive thanks has to be said to Kim Mccallum. I have had to communicate with Sebb Group customer support over the last few weeks and Kim has been there with me every step, helping me with emails, billing and getting my account set back up after we moved premises. She has been amazing. THANK YOU