I love you guys, you guys are the modern portrayal of jordan belfort, do people in the ass and yet people think their review will solve something haha. Man these guys don’t care for anything, you guys... See more
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See what reviewers are saying
EXTREME DISSAPOINTMENT ! ! Despite multiple attempts to communicate and resolve my issue regarding a defective Apple Watch strap, there has been no response or satisfactory solution provided. The lack... See more
I am happy with the service of the sellers, very qualified and prepared to solve problems and answer questions. The quality of Apple doesn't deceive in opposition to the marketing of its products: the... See more
Company replied
Worst apple retailer company in belgium should not be allow, franchise to paid to get back your not repair product, which apple does not actually, so remove your franchise. Price completely unfa... See more
Company details
- Cell Phone Store
- Cell Phone Accessory Store
- Computer Accessories Store
- Computer and Accessories Store
- Computer Repair Service
- Mobile Phone Repair Shop
Written by the company
Switch is actief in de verkoop en herstelling van Apple-producten en biedt ondersteuning voor particuliere en professionele klanten om de Apple-ervaring om de Apple-ervaring compleet te maken.
Contact info
Noorderlaan 79/4, 2030, Antwerpen, Belgium
- +32 2 464 28 00
- contact@switch.be
- switch.be
professionel patient and all with a…
professionel patient and all with a smile
22 July 2018
Unprompted review
Horrible return policy
Can't return the damn thing (iPhone) within 8 days without losing 15% of the value. Covers can't be returned at all. Never buying electronics in a physical store again.
Oh and the return policy doesn't mention that you have to take it to some technician at the outskirts of Antwerp who has to inspect the device first, making it even more difficult. And don't you dare think that they handle that for you! No, you have to go there yourself. I guess they haven't heard of postage services.
Meanwhile at Coolblue, I can buy a phone (IN their store), use it for three weeks and return it with no questions asked. You have very briefly gained and permanently lost a customer because of your unreasonable policies. I know this has to do with insurance for the retailer and whatnot, but that is not the customer's problem.
Also, thank you for the non-answer. I have seen that you edited it first to rebuke me, but after I added the part about the technician you seem to realize that your policy is indeed very unreasonable and reduced my complaint to "an opinion".
In Summary, Switch seems to be stuck in the time before web shops, and they will pay dearly for it if they don't update their business. The future is now, old man.
12 July 2018
Unprompted review
Reply from Switch | Apple Premium Reseller
Dear Jan, TrustPilot only shows our most recent response. Here again our full response to your review:
Hi Jan! Sad to hear. We place every device for demo-use in our physical stores, so you can give it a look and try it out. When you buy a device in one of our physical stores, after looking at it, and you still want to return it after use, there will be a restocking fee of 15%, as written in our Customer-policy.
When you place an order on our website, you'll have a returning period of 14 days due the fact you didn't have the possibility to look and try the device.
We respect your opinion and we will look into your feedback to improve our service in the future.
Kind regards
"Everything" Prefect....
"Everything" as in Product, Service in shop and web shop was perfect
27 June 2018
Unprompted review
Mehdi
Mehdi, the sales assistant, was very efficient and explained everything extremely clearly. Thank you!
30 May 2018
Unprompted review
super service
19 May 2018
Unprompted review
I bought a case Moshi for Iphone 8 plus…
I bought a case Moshi for Iphone 8 plus from Woluve Shopping Center shop and this item decrease the microphone accuracy.
They change one, but the problem remain the same.
Ask for refund , 10 emails, two persons from contct service , Mr. Frédéric Kevers and Ms.Veronique Willemswich, disscus in flemish one to each other about my ticket, but NO ANSWER to me, whatsoever.
Not good after sales service.
Gabriel Anicai
3 May 2018
Unprompted review
Reply from Switch | Apple Premium Reseller
Mister Anicai,
I am sorry that you've not been satisfied by our service.
I've requested the refund of your purchase to our financial service.
Unfortunately, I cannot do it myself.
Can you confirm that the products - the original one and the exchanged one - have been both taken back by our shop of Woluwé ?
This is the mandatory condition to allow us to refund you.
Best Regards,
Frédéric Kevers - Switch
The young lady who assisted me with my…
The young lady who assisted me with my order was excellent, very helpful and explained everything in a very understandable manner. Could not ask for better service.
10 April 2018
Unprompted review
Just perfect!
3 April 2018
Unprompted review
Good value for money
I have lots of items purchased for Apple and gladly return to switch because of the product knowledge and the expertise the staff have.
They don’t sell, they probe for the need of the guest.
Good job
1 April 2018
Unprompted review
Super service
24 March 2018
Unprompted review
perfect service
6 March 2018
Unprompted review
Very professional and competent Sales…
Very professional and competent Sales Person, nice Shop!
2 March 2018
Unprompted review
Honest about delivery time
Honest about delivery time. Fast when having to attend people in the shop.
14 February 2018
Unprompted review
top service!
9 February 2018
Unprompted review
Fast service
9 February 2018
Unprompted review
I visited Switch thanks to Jan-Willem …
I visited Switch thanks to Jan-Willem Vdw and loved the experience!
26 January 2018
Unprompted review
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