I took out the card and they emailed me a CHF300 Swiss Airlines Voucher. I then got a new laptop, and my saved emails did not sync across, and I cannot find the voucher. I called their customer... See more
Company replied
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See what reviewers are saying
Not really what I would call user friendly. The mobile app is ok but with the same credentials the web app will not let me in. And payments made from the bank to the account are not even booked after... See more
the client service solved immediately an issue I had with foreign transactions. For the rest it's a great service. Thank you.
Company replied
What for is such an app useful if you cannot temporarely reduce your expenditure limit by yourself. They only offer a form to increase the limit with a lengty procedure. This really would enhance your... See more
Company details
Written by the company
Swisscard AECS GmbH ist die einzige Anbieterin in der Schweiz die führenden Kartenmarken – American Express, Mastercard und Visa – aus einer Hand anbietet. Die Swisscard wurde 1998 als Gemeinschaftsunternehmen von Credit Suisse und American Express gegründet. Die von Swisscard betreuten Kundinnen und Kunden haben im Schweizer Markt eine sehr grosse Auswahl an Bezahllösungen. Dank verschiedener Produktlinien können sich Privat- sowie Firmenkundinnen und -kunden individuelle und massgeschneiderte Kartenkombinationen zusammenstellen. Swisscard betreut zudem die American-Express-Akzeptanzstellen in der Schweiz.
Contact info
Neugasse 18, 8810 , Horgen, Switzerland
- 044 659 61 11
- swisscard.ch
2.0
Poor
219 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst service ever
I am glad to read so many negative reviews and that I have the same issue than the other customers.
They send me my credit card twice to the wrong address while I called them to inform them it was the wrong one. I even wrote it on the contract when I received it (at the wrong address of course).
After they tell you it is your fault and you communicated the address too late (LOL). But thank you for sending my credit card and the code to my old address, you really have the worst service ever.
6 May 2020
Unprompted review
Utterly useless and pointless company
Utterly useless and pointless company, changed my address with them and they still sent my new credit cards to the old address. Phoned up a few weeks later to check that my invoices for my credit card would be sent out to my new address and low an behold they sent them to my old address, fined me for not paying my credit card in time and blocked all my cards. Useless company.
The Swiss banking system is absolutely dreadful, not being able to pay online with a debit card (like every other country) and not being able to make a simple transfer between your debit and credit card online is ridiculous. Inefficient and counter-productive system
3 July 2020
Unprompted review
It takes meticulous planning to create a customer service of this quality
Blocked my cards on four occasions despite the lack of any fraudulent activity. Had to contact customer service each time to have the cards unblocked. Received a physical letter a month later apologising for the inconvenience.
Referred a friend and never received the referral bonus. Contacted the customer service team several times and was reassured I would receive a call back each time after they clarified certain points internally. Turns out this is Swisscard code for ‘we are not interested in dealing with your issues’.
Never received a callback and no inconvenient topics are logged by customer service staff meaning that when the ‘callback approach’ is used, you will have to start over from scratch with the next customer service agent when you call on your own initiative.
3 April 2020
Unprompted review
"Please contact the merchant first"
"Please contact the merchant first"
4 bookings made in a foreign country, vendor not possible to identify from the text. But call them yourself first, we will not bother.
Defeats the purpose of the protection provided by a credit card.
Wake up!! Credit cards can be used outside the Swiss borders! As a joint venture with American Express, you should know this!
3 March 2020
Unprompted review
Really kind and understanding people
Really kind and understanding people
I recomed to people who delays payment pay... inform them before get penalties
23 January 2020
Unprompted review
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