Swingsupply Reviews 63

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Paid for next day delivery, had to chase order and took over a week before they eventually sent the items. Be aware, they do not accept returns. Only order if you are sure you are going to keep... See more

Company replied

Rated 5 out of 5 stars

Great 1st experience with Swing Supply. Came across them by searching for a golf polo shirt and they had it and on sale, result! Tracking and communication was excellent. Will now will check thes... See more

Rated 5 out of 5 stars

Ordered a jacket as a gift from Swing Supply on Dec 21st (after being let down by the brand's own store) and it arrived on the 23rd in time for Christmas. Overall better service and price than buying... See more

Rated 5 out of 5 stars

I bought a pair of golf shoes (under armour) from Swing Supply. They were easy to order online, and the website is very easy to navigate. Payment was simple and with no hiccups. The shoes arrived... See more

Company details

  1. Golf shop
  2. Men's Clothing Store

Written by the company

Our mission is to provide golf enthusiasts like you with a wide range of clothing options that not only look great on the course but also offer exceptional comfort and performance. Whether you're a seasoned pro or a weekend warrior, our collection has something for everyone. At Swing Supply, we have carefully curated a selection of golf clothing from top brands in the industry, including Nike, Adidas, and Under Armour. From polos and shorts to pants and jackets, our range of apparel will keep you looking and feeling your best on the course. We understand that golfers have different preferences when it comes to clothing, which is why we offer a variety of styles, colors, and sizes. Our clothing is designed to fit all body types and offer the flexibility and breathability needed to make every swing count. Thank you for choosing Swing Supply as your destination for golf clothing. We can't wait to help you look and feel your best on the course!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

63 reviews

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Rated 1 out of 5 stars

No returns!!!

Paid for next day delivery, had to chase order and took over a week before they eventually sent the items.

Be aware, they do not accept returns. Only order if you are sure you are going to keep the item.

Shocking customer service.

8 August 2024
Unprompted review
Swingsupply logo

Reply from Swingsupply

Hi Darren, as explained multiple times over email, it is very clear for any customer to see that if an item was purchased in our archives sale, which yours was, the items are non refundable. That is visible on the header of our website and in the returns policy itself.

We offered to exchange your item as a gesture of goodwill but instead of respecting our clear returns policy, you decide to open a chargeback and leave us a slanderous review.

At no point have we been disingenuous, the returns policy is clear for anyone to see.

As for having to chase your order, we sent your order twice and had to wear the cost for the first parcel going missing. You were kept up to date daily throughout that process whilst we investigated with Royal Mail and once we had confirmation the parcel was lost, we proceeded to send a replacement the same day.

We are sorry you feel this way towards your experience however feel it's somewhat unjust.

Rated 1 out of 5 stars

Not received order or any comms…

Not received order or any comms unfortunately.

2 September 2024
Unprompted review
Swingsupply logo

Reply from Swingsupply

This was the first communication we received regarding the delivery of your order. In future please be advised to contact us via phone / email with any issues and we would be happy to help immediately. I can see you order was delivered shortly after writing this review, we hope you're happy with your item. Thanks.

Rated 5 out of 5 stars

Swing Supply - A stellar Service

I recently had the pleasure of experiencing the exceptional service provided by Swing Supply, and I must say, I am thoroughly impressed. From start to finish, every interaction with this company has been nothing short of fantastic.

Upon receiving my order, I encountered a minor setback - the size was too large, and unfortunately, there was limited availability in the size I required. However, the impeccable customer service team swiftly came to my aid. With just a simple email, they promptly set aside the correct size for me while I arranged to return the original garment.

The replacement item arrived at my doorstep a mere two days later, and I couldn't be happier. Not only did Swing Supply deliver on their promise of quality products, but they also exceeded my expectations with their lightning-fast delivery.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Size exchange

Ordered a jumper that turned out to be the wrong size. Return policy was incredibly easy and turnaround time was super quick! Excellent service

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Fast service

Ordered a jacket as a gift from Swing Supply on Dec 21st (after being let down by the brand's own store) and it arrived on the 23rd in time for Christmas. Overall better service and price than buying direct.

23 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

This is a great Co.to deal with.They have been more than helpful and went out of their way to make sure my return was collected from Royal Mail depot, after my local post office sent it to the wrong place. Would highly recommend them. Thank you to all concerned.
Beverley Wheeler

25 August 2023
Unprompted review
Rated 5 out of 5 stars

my experience of swing supply

From ordering to delivery, was only 2 days. I was kept updated regarding delivery times.
The website was easy to use, and there's alot of items to view.
Very impressed, and I would recommend the company to anyone into good golf wear.

19 August 2023
Unprompted review
Rated 5 out of 5 stars

Great price, quality and service

Great price, quality and service

I’d seen a pair of Under Armour HOVR shoes in American Golf. Swing supply offered the same shoes £50 cheaper, in my exact size (7.5) and my preferred colour.

The postage £3.99 was fair, and they arrived within 3 working days

30 August 2023
Unprompted review

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