The replacement Swingball is cheaper through the official website rather than other online shopping sites. Buy here don’t get ripped off elsewhere.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quality getting progressively worse. 3 issues already with latest set after just 2 weeks, only bought whole set at great expense because replacement bats out of stock everywhere including at Swingball... See more
We recently bought a swingball from a large retailer for our son as a present and when we opened it realised there was a part missing. Our son desperately wanted to play it straight away and the missi... See more
Sorry for repetitive review, I had quite a few little orders on the same day. Incredibly fast delivery but the best thing by far is the wonderful team of people at Swingball who provide such excellent... See more
3.9
Great
306 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not received replacement ball even…
Not received replacement ball even though I’ve ordered a week ago. No email to say it’s been dispatched! Sent multiple emails to ask for update and no response.
24 June 2023
Swing ball is the best game ever!!
Swing ball is the best game ever!!
Best sporty game for all ages. No nuisance ball going into neighbours’s garden.
Great exercise too. I recommend swing ball’s lasting quality, fun game.
Thank goodness they have a replacement ball if you ever need one .
26 May 2023
Great service and delivery
It's great that you can order spares rather than purchase a whole new one. Was really easy to place the order, arrived safely and was a nice quick delivery. 2 very happy kids
25 May 2023
21 days after my purchase my order got…
21 days after my purchase my order got shipped and no reply on customer service.
I sent one email to customer service after 14 days with no information.
Second email to customer service after 21 days and then like magic my order gets shipped after 2 hours. The last email was a 7 day warning that I would inform my credit card company to make a chargeback as they took the money from the card on day 1.
If you would like a swingball product then buy it somewhere else as the manufacturers own shipping infrastructure is non existing.
17 May 2023
Unprompted review
Not received item
Not received item, have emailed customer service a number of times.
Stay away from them,
9 June 2023
Unprompted review
Great service
Great service. A bit random that it was posted in 3 different packages but my kids are so happy. Thanks.
25 May 2023
Well informed and quick service
25 May 2023
Replacement
Ordered replacement ball and string. Very prompt delivery. A lot cheaper than eBay £9:99 compared to £23.99.
24 May 2023
Replacement swing ball easy to order…
Replacement swing ball easy to order arrived promptly easy to fit really happy with product !
23 May 2023
If I could give this zero stars I…
If I could give this zero stars I would. This is my 4th (and last) swing ball set. The balls split & come off, the base lid is ill fitting and therefore does not hold water. Tried filling with sand but still it was very unstable . DO NOT WASTE YOUR MONEY!
29 May 2023
Unprompted review
Perfect replacement ball and string
Perfect replacement ball and string, delivery was a little slow though.
28 April 2023
Excellent as always
28 April 2023
Great to be able to buy replacement…
Great to be able to buy replacement ball and string but why can’t I buy two? Restricted to one.
23 April 2023
I ordered a swingball for my son’s…
I ordered a swingball for my son’s birthday and when it didn’t arrive I contacted swingball for help. They have not responded to any emails and there is no phone number that works. I am still without the gift and my son’s birthday was over a week ago. Requests for a refund have been ignored. Really disappointing customer service.
23 April 2023
Unprompted review
Good price arrived on time
Good price arrived on time
Would have liked to be able order 2 but limited to 1
27 April 2023
👍🏻👍🏻👍🏻
25 April 2023
Good service
Arrived promptly and with minimal packaging - could be paper though rather than plastic.
Shame only one ball and string can be ordered at a time on the website.
Happy to have replacement and continue the hours of fun in the garden.
24 April 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.