Sweetzy Reviews 

30,091
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of ordering, quick dispatch, and timely delivery of their sweets. People often find the sweets delicious, fresh, and of good quality, with some highlighting great value and deals. Several consumers also reported positive interactions with customer service, noting their helpfulness in resolving issues. However, some customers noted a decline in sweet quality, describing them as cheap or artificial tasting. Significant dissatisfaction exists with customer service, with many reporting unhelpful or dismissive responses. Additionally, numerous customers experienced delivery issues like delays, missing items, or damaged parcels. Some also mentioned receiving incorrect or substituted products, or a lack of variety.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and presentation. Many customers report issues such... See more

Order

Consumers find order experiences to be ambiguous, with many expressing dissatisfaction due to missing items,... See more

Quality

Users describe negative interactions with quality, with many reviewers expressing disappointment regarding... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as rubbish, poor, and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick dispatch... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value for money with a discount code. Over 2kg of sweets for less than £20. Evri delivery was late but Sweetzy customer service were very helpful. Only criticism is with the sweets themselve... See more

Rated 3 out of 5 stars

Easy to order and they sweets arrive quickly and are packed really well. However i have been ordering from sweetzy for a number of years and something bas changed, the quality of the sweets really has... See more

Rated 3 out of 5 stars

The website is really easy to use, the price was good and delivery was prompt. However, the quality of the sweets provided was quite poor. I didn't really like most of the sweets - not the style of th... See more

Rated 3 out of 5 stars

Issues with parcel being delayed but super unhappy with the feedback i was given. It was very much so made feel as though well you’ve spent your money now your items haven’t come, well that’s too bad.... See more


Company details

  1. Candy Store

Information provided by various external sources

The best place to purcahse your pick and mix and sweets online. Subscribe to our monthly boxes and receive lots of benefits. Stocking the best including Haribo.


Contact info

3.6

Average

TrustScore 3.5 out of 5

30K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(30,091)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

Top quality sweets!!

Top quality sweets that taste delicious! I love the vast selection of sweets they have to choose from, including vegetarian & vegan options. Reasonably priced. Delivery was very quick. I can tell my pick & mix was packed with care and the packaging is great, resealable to keep sweets fresh and also recyclable. I definitely recommend this company if you’re looking for a tasty pick & mix at an affordable price!!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent May box !

Excellent May box !
Came the next day after ordering and you get loads of sweets.
This was my first order
Good value for money so would highly recommend and I will be buying again.

10 May 2025
Unprompted review
Rated 1 out of 5 stars

Unhappy customer

I have used sweetsy for a while now and always been happy. However when we moved to a new build bungalow it was a different story. I spent 40 pounds on sweets for easter for easter fun with the grandchildren. I have been very ill and thought a nice treat. However the order was delayed due to Evri saying they can't find address and instead of contacting me as they could and other delivery company's had after nearly 3 weeks they sent it back to sweetzy. All this time I contacted customer services who said we dealing with it.then yesterday they said they had received it and when I pay postage again they will send them back out. So I would be receiving sweets that have sat God knows where. So I asked for a refund. And all I got from sweetzy sorry you're upset. So no i won't use again.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Ordered, wasn't hoping for much as I saw advert on tiktok but jesus christ it's all amazing. Tastes excellent and considering I ordered last night I would assume given bank holiday it wouldn't arrive until next week yet it came this morning ! Faster than amazon next day! Definitely will be ordering again and have told all my family

3 May 2025
Unprompted review
Rated 1 out of 5 stars

Giant dolphins

Giant dolphins, are not giant at all, late for delivery, nothing special about the sweets, wouldn’t recommend, pathetic

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Love it

Love it! Ordered my first bag and got it within a few days. Amazing quality and exactly what i wanted. Also got a free gift of gummies.
Will definitely order again.

5 April 2025
Unprompted review
Rated 5 out of 5 stars

…sweets

So impressed with my purchase 1kg bag of Easter mix and Easter jar, ordered Monday arrived Wednesday. The jar is lovely exactly as you see it in the adds. Can’t wait to open the bag.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company with a great selection of sweets.

They're my go to pick 'n' mix company now.

Not only that their packaging is 100% recyclable along with speedy delivery.

24 March 2025
Unprompted review
Rated 1 out of 5 stars

Need pictures of each sweet to look into my enquiry....POOR

A 1kg bag of sweets ordered and delivered, 1/3 of the way through, realised we'd only received one individual sweet of our order.,.....enquired with their customer service to be told because I can't supply pictures of what was delivered they can't continue with looking into my enquiry.......who takes out and separates each sweet choice and takes pictures before eating them?! 🤷

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Ordered many times from Sweetzy and…

Ordered many times from Sweetzy and have always had such a brilliant service! There was one occasion (Black Friday) and my order wasn’t processed (found out once I’d emailed to chase my order) and they came back to me so quickly and sent my order the next day. I constantly refer Sweetzy to friends, family and colleagues (to the point I think I should be an ambassador🤣) and they have ordered and haven’t had any issues.
The sweets are all so lovely and fresh. Never have any substitutes or wrong sweets sent.
I will only use Sweetzy for my sugar cravings.
10/10 for selection, taste and customer service.

20 March 2025
Unprompted review
Rated 1 out of 5 stars

Places my second order on the back of a…

Places my second order on the back of a email promotion saying to place and order and receive 2 free 250g bags of sweets NO CATCH, just use the code and it will sort itself.

Dispatch order received with no free sweets on there, emailed straight away to be told because I had used a voucher for 20% off then My other offer was invalid? At no point on there website does it state only 1 code! To even write NO CATCH on the email is misleading!

Will definitely find somewhere else to purchase sweets in the future.

I would suggest you also avoid this misleading seller!

20 March 2025
Unprompted review

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