Sweetzy Reviews 

A decent selection of gummies. As I've given up smoking my new habit is gummy sweets.
They do deals now and then but you've got to be quick or you'll miss them.
Well worth the money and orders are sent out quickly. A well run family business with ethics

I have had a terrible experience with this company over the last few weeks. I placed an order at the beginning of October, and selected Evri standard delivery. The order was shipped and I got an email from Evri, however, over the following days I received multiple confusing emails from Evri, delaying the delivery and then saying that it was too big and needed specialist delivery (for some sweets!?). I contacted Sweetzy to ask for assistance / clarification, and they were unable to assist, so they said they'd raise it with Evri. I heard nothing, so I chased a few days later, they suggested I'd need to wait 5 working days, so after this time, I got in touch again. At this point, I needed the order for a party, so I had to place a second order, paying for a faster / more expensive delivery, hoping it would arrive in time. I chased Swwetzy again, and I've now been told that Evri believes it's lost, but we need to allow them 1 more day, and I should get in touch tomorrow to request a refund for the lost order. I've spoken to numerous support representatives via email, and no one person has shown an ounce of good customer service. No empathy, no apology for my poor experience, and not one person seems like they actually want to help; it comes across like I'm an annoyance, and it's a chore. I understand that delivery is out of your control; however, if you choose to use a certain company for delivery, you must take some level of responsibility, and it's just basic customer service to apologise and offer some empathy, surely!?
It's been a terrible experience, and I would not recommend, and will not use going forward.

Great sweet selection, good deals, quick dispatch/delivery. The only let down for me was i bought 1.75 kg of sweets and they were rammed into a bag too small so all were very squashed all for the sake of not using 2 bags, I've purchased the same amount from other sweet retailers who have never rammed sweets in like that, doesnt take away from how good the company and sweets are just ashame they are squashed , you wouldn't be able to gift them

I have been a loyal customer of Sweetzy, but my recent order arrived crushed in a plastic black bag, soaked in an unknown white liquid/chemical. The box and sweet bags were covered, leaving a strong smell on my hands after opening. I immediately contacted customer service and provided photos.

Despite the clear safety issue, the process dragged on. I was eventually refunded, but no replacement was sent — despite my history as a repeat customer. The lack of urgency, communication, and effort to retain loyalty was very disappointing.

The sweets themselves might usually be good, but the way this was handled means I can no longer trust ordering from them again.

I have ordered from sweetzy.co.uk before and didnt have any issues. The sweets were of good quality and value for money so I decided to order again this year for trick or treaters. My daughters and I sampled a few and all said how they aren't as nice as last time.
I also didn't receive my free gift. When I spoke to customer services they told me theres nothing they can do. Terrible service and pretty terrible quality product now too.
I'd go somewhere else if I was you and save your money.

Sweetzy used to be really good however they use Evri for delivery and are not geared up to deal with the delivery issues. The response from support was that I should deal with Evri myself who are slow and useless. I pushed back and ask them to resolve the issue. 10 days later, no sweets and I've no had to ask Paypal to take up the case. Sad that what was once a good company has gone down hill.

Damaged goods. No interest in valuing returning customers

The product (Halloween sweet jar and 1kg bag of sweets) are fantastic quality. Sweets are fresh and very tasty. Incredible value for money and they were here the next day!
Will definitely order more. I regret I haven't ordered before. Thanks so much. Great product brand.

After not receiving my order the customer service team have been patronising and rude with dealing with my order. Very disappointed.

I love all the old kind of pick and mix fruity and fizzy. This is the best you can get. How they can be rated under 5 stars. Absolutely great. I bought them for a party and everyone loved them! Thanks sweetzy!

Good selection! Just pricey and the fudge is awful

Ordered gifts from Sweetzy for a birthday, ordered in plenty of time. Order got lost in the post, sweetzy refusing to refund or resend. 2 weeks on, still waiting on an outcome and been told it may be another 5 working days to get a response from EVRI before Sweetzy will take any action...

Sweetzy have raised the issue with their chosen courier (EVRI), but will not look to issue a refund or replacement until they have heard back from EVRI.

This has left me without the gift (had to buy alternatives elsewhere due to lack of action) now waiting on Sweetzy to have its internal debate with its courier as to where their parcel is etc.

Appreciate this needs to be done by them, but shouldn't be to the determent of its end customer, who is left hanging on to see what happens next. Not a lot of money, but still very disappointing

Picked 14 items of which 5 where chocolate, sweets received in 2 molds all melted and stuck together will need knife to break apart and will all taste the same. Customer service response was i shouldnt have ordered chocolate in warm weather

Slow delivery on several occasions despite the advertised fast delivery and horrible customer service when items were missing.

Really fast delivery and the prices were quite reasonable as well. I needed to order halal sweets in bulk for a birthday party and this was a convenient option. Will use again

Very quick dispatch . Lots of selection and my sweets were all good quality

The parcel got lost by Evri, when indicated them that I wanted to cancel the order because I was leaving for a holiday they insisted I had to wait 5 days until Evri confirmed it got lost. If you miss a deadline and the customer is telling you they dont want it anymore, you should grant it and refund. Wont be ordering again because of their customer service

Absolutely agree with other recent reviews. Something has changed. I ordered a number of times before and things were great!!.
I have just ordered again and the sweets were vile. We ordered fizzy sweets. Absolutely little to no fizz. All very soft, with no chew to any of them.
Not sure if suppliers have changed or the way you are storing them in heat or something, but they were not usual standard.
These sweets are not cheap, especially not when they come in the state these were in. Which all ended up in the bin!!! Why change something that doesn't need to be fixed. Won't be back. I have also advised your CS, who didn't really seem supportive. Just asked to send back unopened packet of sweets !!! 🤣🤣 Not worth my time or energy. Looking at other recent reviews, the company knows there is an issue.

Easy to order and they sweets arrive quickly and are packed really well. However i have been ordering from sweetzy for a number of years and something bas changed, the quality of the sweets really has gone downhill, which is a-shame as i really used to enjoy these. Not sure if this coincides with the fact there’s always deals to be had in turn meaning they are cheaper to purchase from. Please go back to your old sweet supplier

False offers advertised via TikTok with free items not being added then customer service ignoring messages. I have been a repeat customer for years and was always a fan of the sweets but recently the sweets are all stuck together and soggy and seem to be a much worse quality than it used to be, despite prices increasing quite a lot. Sadly won’t be ordering again.