Sweetzy Reviews 

Really fast delivery and the prices were quite reasonable as well. I needed to order halal sweets in bulk for a birthday party and this was a convenient option. Will use again

Very quick dispatch . Lots of selection and my sweets were all good quality

The parcel got lost by Evri, when indicated them that I wanted to cancel the order because I was leaving for a holiday they insisted I had to wait 5 days until Evri confirmed it got lost. If you miss a deadline and the customer is telling you they dont want it anymore, you should grant it and refund. Wont be ordering again because of their customer service

Absolutely agree with other recent reviews. Something has changed. I ordered a number of times before and things were great!!.
I have just ordered again and the sweets were vile. We ordered fizzy sweets. Absolutely little to no fizz. All very soft, with no chew to any of them.
Not sure if suppliers have changed or the way you are storing them in heat or something, but they were not usual standard.
These sweets are not cheap, especially not when they come in the state these were in. Which all ended up in the bin!!! Why change something that doesn't need to be fixed. Won't be back. I have also advised your CS, who didn't really seem supportive. Just asked to send back unopened packet of sweets !!! 🤣🤣 Not worth my time or energy. Looking at other recent reviews, the company knows there is an issue.

Easy to order and they sweets arrive quickly and are packed really well. However i have been ordering from sweetzy for a number of years and something bas changed, the quality of the sweets really has gone downhill, which is a-shame as i really used to enjoy these. Not sure if this coincides with the fact there’s always deals to be had in turn meaning they are cheaper to purchase from. Please go back to your old sweet supplier

False offers advertised via TikTok with free items not being added then customer service ignoring messages. I have been a repeat customer for years and was always a fan of the sweets but recently the sweets are all stuck together and soggy and seem to be a much worse quality than it used to be, despite prices increasing quite a lot. Sadly won’t be ordering again.

Customer services is poor. Found a 'chewed' wet sweet in a pouch and was refunded 40p!
Items out of stock and replaced with 3 times the amount of another sweet instead. I was notified of this until delivery was received.

I had ordered from them before and was really pleased. Second time I ordered the boxes were crammed in and one was completely smashed. Of the other ones I ordered the taste was completely different, I was contacted to ask for the batch dates and best date which I sent. All I got back was that there were no known issues and thanks for the feedback. £15 worth of sweets going in the bin

Company advertised an offer on their social media which was a 500g bag, get a free gift, and also if you ordered it this weekend get free delivery. They also said it would be £10. So, placed the order, however it came out as £11.46. (a bit annoying that it wasn't 10£ as advertised). I paid that amount. Then a few minutes later my account was further debited £15.50! having checked my emails they added on a delivery charge and changed the order I had checkouts on. I emailed the company and they say you can either have free delivery, OR free gift and this £10 offer is not relevant. Completely false advertising. Waste of time. No apologies for misleading information. Quite rude unhelpful responses from the company. Avoid!

5+++ amazing customer service and yummy fresh sweets. Had problems with Evri stealing my first order but Emily at sweetzy quickly sent me out a replacement that arrived a few days later. Still haven’t had a reply from Evri but sweetzy replied straight away and replaced my order. If I could give more than 5* I would. And the sweets are amazing and the freshest softest jelly sweets we have had. They were a present for my daughter’s birthday and she loves them. Thanks so much for the great experience, whenever we need sweets we will definitely be returning customers

Used to order regularly from sweetzy as was one of the few sweet shops that used proper branded sweets. Just ordered again and all off brand sweets that are really soft and not the hard chew that you get from proper sweets and not sour. Such a shame as wouldn’t order again

Havnt received my order as yet for Father’s Day ,postcode was mixed up not my doing ,and was told had to pay 4.00 postage for them to send to the right address,which eventually I did ,emailed told them I payed for postage no reply ,after sending another email about my order I’ve received an email saying they will check with their accounts team ,still heard nothing I ordered this about a week before Father’s Day not great customer service .

We used to order from these guys allot back 2 years ago however because our last order we had wasn't packed right and had things we didn't like we stopped ordering. I recently ordered again to give them another chance. There's loads to choose from. However when they arrived, they are really rubbish quality. Things that I usually like are just cheap knockoffs and taste terrible, sour isnt sour.. the quality has gone so downhill. Unfortunately we won't be ordering from here again after 2 disappointments.

I don’t usually write reviews of this nature but after my comments about my negative experience on social media were deleted, I don’t feel it’s fair that this company isn’t transparent to its customers.
I will be fair and say I have had multiple orders in the past that I cannot fault which were delivered quickly by Royal Mail.
My most recent order was on 3rd June for a Father’s Day gift. It was processed on 5th June and was due to be delivered by evri. The tracking number said it was out for delivery on 6th but it never arrived and hasn’t been updated since. I heard nothing for 2 weeks so I contacted sweetzy who said they will chase it up but I was told I had to wait a further 5 days. It’s now way past Father’s Day and I’m still waiting. I must say with it being consumables, I wouldn’t want to eat them if they were to turn up after all this time anyway. I feel they could have sent a replacement order sooner a so have tracking info that proves it got lost on 6th June. Not the best customer service

I have used this company multiple times over the last few years and never had an issue until my last order. The bag of sweets I ordered for Father’s Day arrived and the sweets inside were melted and sticky ruining the bag. I reached out to the customer service team
Who apologised and offered a refund of £0.70 for a £15.00 bag of ruined sweets. When I informed them I didn’t think this was a sufficient enough refund considering what I paid. They have now stopped responding to my emails. As I said I order from this company multiple times a year including purchasing advent calendars from them and have never had a issue but it’s a shame that the first one I do have they aren’t very helpful in resolving.

Great. First time ordering & very impressed. Order came quickly & well packaged. Sweets were of good quality & everything I picked was there. Would order from again

Great products and have made several orders over the years.
However, when a large Father’s Day order was made by me, the parcel was stolen and the company couldn’t care less.
Very upsetting and will no longer order from here.

Bought a bag of sweets, delivery was quick and we were given a free gift too which is lovely.
However, as someone who ran a sweet shop, the sweets are not the best quality. Foam bananas, cola bottles and many other, are not the usual texture, they’re the cheap version of the sweets which is disappointing. When you order sweets through a whole sales, you can buy cheaper versions (kingsway and Vidal brands for example) of the classics but they’re just not the same and so, we’re disappointed by them. I understand that this makes selling them cheaply but I’d rather a better quality and pay a little more.

The sweet bag was left open in the box and not sealed

Usually we are a big fan of Sweetzy, always had fast delivery and a tasty range of sweets. But this time ordering, we had to chase up the delivery - we purchased on a bank holiday weekend after we saw that they advertised fast delivery (FAQ said it should be processed on the Tuesday) but by Thursday we had no update. Once chased the order suddenly was processed and en route.

Once we received the order we were a bit disappointed to discover that we only had one of the sweets we had chosen. After contacting the customer service we were told that this is down to other sweets being over the 50g limit and therefore they lower the 50g limit on other sweets in the bag. We completely understand this, but it would make more sense to take it off lots of smaller/lighter sweets than the bigger sweets they offer.

We usually always go to Sweetzy without question, but I think next time we might look around elsewhere to compare, which is quite sad as we do love their range of sweets and deals.