Sweets 4 All Events Reviews 

133
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, most reviewers were let down by their experience overall. Consumers frequently reported that their online orders never arrived, or when they finally showed up after weeks of waiting, significant parts of the purchase were missing. Buyers also pointed out that customer service completely ignored all messages, calls, and emails requesting shipment updates or financial refunds. Some reviewers were not happy with the poor product quality, noting that the delivered sweets were stale, expired, or even damaged. People additionally mentioned extreme difficulties in obtaining proper resolutions or helpful assistance from the company when dealing with these ongoing problems and financial losses.

What people talk about most

Order

Reviewers highlight negative aspects of placing an order, frequently reporting severe delays and missing... See more

Refund

People report negative experiences with refund processes, citing severe difficulties in obtaining their money... See more

Response time

Customers consistently express deep frustration regarding response times, noting a complete lack of... See more

Product

Clients share negative opinions on product quality, highlighting severe issues with items arriving weeks late... See more

Customer communications

Users describe profound frustration with contact, consistently reporting that emails, website forms, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order on 23rd October for some nougat, never received the goods, still waiting for a promised refund. Furthermore, after I've paid for the goods on the website of this "Award winning swee... See more

Rated 1 out of 5 stars

Ordered Orange M&Ms. The photo on their website shows standard milk chocolate M&Ms. Received peanut M&Ms. Rechecked the website and it does state in tiny writing a long way down the page that the... See more

Rated 1 out of 5 stars

Site says 2 to 3 working days for delivery. 10 days later still nothing. WhatsApp message tells you to email but when you do it comes back as undeliverable. Sent Facebook message and text. Completely... See more

Rated 1 out of 5 stars

Ordered a big lot of sweets, delivery took ages and no response when I asked for an update. Eventually the order arrived with half sweets missing. Contacted several times to ask for a partial refund a... See more


1.4

Bad

TrustScore 1.5 out of 5

133 reviews

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1.4

All reviews

(133)

38 reviews in the last 12 months

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Rated 1 out of 5 stars

I wouldn’t even rate them 1 star

I wouldn’t even rate them 1 star!
Placed an order with them on the 27th April, got an email to say it had been shipped the 28th. Admittedly we have had bank holiday however tracking hasn’t updated at all, contacted Yodel who said the sender hasn’t sent the parcel and to contact them. I’ve emailed numerous times, called, messaged on WhatsApp as the website suggests and Facebook… no reply at all! This isn’t a small order either!

27 April 2023
Unprompted review
Rated 4 out of 5 stars

Order

I ordered on 21st March item was not dispatched next day as stated on website and received no communication to inform of delays. (Possibly due to short staff and increased orders like a lot of company’s at the moment.)

Order was finally dispatched 29th March and had it not been for problems with courier I would have received next day.

Order arrived this morning minus items which were oos but refund was received very quickly.

Despite the long delay and lack of communication will use again.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Have ordered twice now and have just…

Have ordered twice now and have just put in another order. Sweets are really good value, brought loads for my kids party bags. Really really good couldn’t recommend them enough! When I needed to message them about my order they Wattsapped back straight away! Really suprised by the other reviews as I think they’re great!

25 February 2023
Unprompted review
Rated 1 out of 5 stars

I should have looked here first

loosing confidence in any kind of response.
Maybe on this platform ?
No communication, phone-whatsapp -email.
I will source a refund from Paypal , the only good thing was I paid using them.
Not sure I would be confident consuming goods if they did turn up.


Hi g mangan,
PayPal
£23.46 GBP to Spin 2 Win Entertainments Ltd

19 December 2022
Unprompted review
Rated 1 out of 5 stars

Revived an incorrect order

Revived an incorrect order

Was told the website stated chocolate
May differ to photos but it didn't there for I should have received the chocolate in the photo

Staff told me they was
Happy to replace the order

Then took it back and
Said would only replace 2 bags ( I ordered 6KG)

2 Replacements never arrived

Staff are now ignoring messages

Awful customer service

I should have received a full refund or 6 replacement bags

25 November 2022
Unprompted review
Rated 1 out of 5 stars

Do not use!!

Parcel been lost by parcel company who will only deal with supplier! Sweets 4 all events were good with communication at first and said they were looking into it. But now are repeatedly ignoring my messages, not issued a refund and still no parcel for an order placed in June!
Complained to clear pay who withdrew my dispute because this company provided the tracking details knowing the parcel was lost!

17 August 2022
Unprompted review
Rated 1 out of 5 stars

They breach GPDR - give no information to them

Do not give this company your personal details!!!

I enquired about my first order from here yesterday (order placed 22/01) gave my order number, and was promised an update this morning.

After chasing for an update I was told my order was delivered and left at my door on Thursday.
Apparently it was hand delivered to my door in BUCKINGHAMSHIRE, from Birmingham...

This isn't correct, we have been self isolating this week so I asked for the delivery address to be confirmed.
I was sent a screenshot of a 'Ellie Meehan' followed by her full postal address!
HUGE BREACH IN GPDR DATA PROTECTION - This will be reported to the ICP.

I replied that this wasn't my address, and corrected the address, but apparently they were looking at the wrong order number...which is 5 digits long!

I was then told they were going to track my, now correct, order number. And after waiting another 25 minutes, I hadn't had a reply.
So I asked for the tracking number. It then transpired that they didn't have it, and it wouldn't be available until Monday.

During the conversation the person at the other end of the WhatsApp was very rude, abrupt and quite frankly didn't care.
I won't be using this service again and I advise against giving any personal details because apparently they aren't secure in the slightest!

All I was told is that it's still within the 3-6 working day estimate, and that I *should* have received a tracking number (I haven't received one, only an order completed email) from staff.

I appreciate that it's still in the time scale, I just wanted a rough idea of when to expect my parcel, apparently that's much too difficult to find out, you're met with hostility, excuses and to top it all, you'll get someone else's name and address sent to you.

AVOID AND ORDER ELSEWHERE OR WHO KNOWS WHO ENDS UP WITH ALL YOUR PERSONAL INFORMATION!

29 January 2022
Unprompted review

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