Totally love Glow, it really does make my skin look and feel hydrated and glowing. Not sure about African soap, as I need to use a different cleanser for my eyes - they water when it gets close. Othe... See more
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At Sweet Bee Organics we are passionate about creating natural Organic skincare and wellness products designed to support healthy skin and everyday wellbeing. We specialise in plant based, organic products that are free from harsh chemicals, synthetic fragrances and unnecessary additives. Offering gentle yet effective solutions suitable for all different body types. Our mission is to provide honest, transparent and sustainable products that customers can trust. Every product is carefully formulated using thoughtfully selected natural and organic ingredients With a strong focus on nourishment, balance and long term health. We believe wellness products should be simple, effective and kind to both the people and the planet. That is why we prioritise ethical sourcing, eco conscious packaging and responsible production practice across everything we create. At Sweet Bee organics customer care is at the heart of what we do. We are passionate about building trust. Listening to feedback and continuously improving our products and services to meet the needs of our community. We are proud to be a part of the growing movement towards clean beauty, sustainable skincare and conscious living.
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I am so happy to share my experience here:
The first product I ordered was the Sweet Sleep Magnesium Butter. I was sceptical at first, but after daily use I genuinely noticed that I was sleeping much better. Within about five days, my sleep had already improved significantly.
The second product is the Sweet Smooch lip balm, which is also very pleasant to wear and leaves my lips feeling soft and soothed.
The third product is the Pure Pits Organic deodorant, which impressed me the most after the Sweet Butter. It’s incredible how refreshed I feel after using it. I particularly like its natural scent, which is not too strong.
These products have become my absolute favourites in my daily routine, and I wanted to share this with you. I intentionally took the time to experience their effects and used them repeatedly so that I could provide authentic feedback.🫶🏻
Thank you so much!!☺️

Reply from Sweet Bee Organics
Beautiful products and fantastic support from the team when I had a few questions. Would highly recommend the magnesium sleep butter for a great sleep and elderberry elixir for picking you up when you feel run down.

Reply from Sweet Bee Organics
I had a minor issue with an order that I had placed with Sweet Bee. From the very first time I communicated with them, I have dealt with the most remarkable customer service department that I have ever encountered. Each time I think I dealt with a different person, but everyone involved was beyond efficient, helpful, responsive, and willing to resolve any of my issues. The product itself is awesome. It has given me restful sleep that I haven’t had in a long time. The Sweet Bee Sweet Sleep Magnesium Butter is an amazing product. I was very skeptical with my first purchase as I have tried several other products to assist my sleep, and none of them were effective. The magnesium butter works wonderfully and I am very happy with the product. I originally subscribed with my first order and at that time there was only one fragrance available. When my re-order was being processed I requested a new fragrance that had just become available. When I called to halt the refill order, they were unable to stop that delivery thus started my contact with customer service. I can’t believe there’s a company out there that works so diligently to assist the customer, and make sure that it is a pleasant experience. I wish all companies handled their customers with the care and positivity that Sweet Bee gives to theirs. The product is amazing, and works as it says it will. The customer service is beyond awesome. I am so pleased that I have found the product. I will remain a very satisfied consumer.

Reply from Sweet Bee Organics
I bought Sweet Sleep Magnesium Butter to help with restless legs and to get better sleep - benefits that they touted. I applied the product as instructed, and was overwhelmed by its odor. The scent was called "Soft Spring" and it smelled like rusty metal springs. The smell was strong and unpleasant, it was impossible to wash off, and I got less sleep. I contacted them immediately; they were very understanding and promised an immediate refund. The next day they informed me they didn't give refunds but they'd be happy to give me more product, or a gift card for more product. I've thrown this product away and am not interested in experimenting with more of their products. This policy seems to only serve the company, not consumers. A consistent response would also be appreciated.

Reply from Sweet Bee Organics
I much prefer using smaller companies like this as you know that as a customer you're more than just a number to them, you're a person. The magnesium butter I purchased was delivered very quickly. It's lovely to use but unfortunately the smell was really not at all nice. So I'm not sure if I will continue to use it. I may have to buy the fragrance free instead.

Reply from Sweet Bee Organics
I did not sign up for a monthly order of your product and yet you sent me 2 magnesium butter jars. You charged me£53.00 which I didn’t agree to.
3 months later I am still waiting for the refund
What kind of business is this that you don’t refund my money, you have your product back
Disgusting..

Reply from Sweet Bee Organics
I bought both the sweet sleep cream and the wild yam cream. Both creams are very easy to use. I love the sweet sleep cream because it is a solid that turns into a smooth oil-like lotion and is so soothing to put on. One of the items was damaged during shipping, and the customer service could not have been better! Fast response and even faster remediation. I would buy from this company again and again!

Reply from Sweet Bee Organics
I placed my order March 8th and it is now March 20th, nothing has shipped, only correspondence from company is in response to my emails. The products might be good but the customer service is awful.

Reply from Sweet Bee Organics
Five stars for an amazing brand! I’ve tried several of their products and love them all, but the Sweet Sleep Magnesium Butter is the standout—it’s a game-changer for perimenopause concerns related to sleep! What really sets them apart is their incredible customer care. They handled a lost package issue with so much speed and grace, and their recent 'extra' note of appreciation (an unexpected gift!) was such a beautiful surprise. If you're looking for quality products and a company that actually cares about its people, look no further!

Reply from Sweet Bee Organics
Love their products! The magnesium butter has really helped with my perimenopausal symptoms. Excellent customer service as well. My item arrived late and they sent me an additional product with an apology. This is unheard of nowadays.

Reply from Sweet Bee Organics
Wow I placed a first time order last year 2025 which I did receive. Yesterday I received a package from Sweet Bee and my first thought was I know I didn't put this on auto. Well Sweet Bee sent me a free full size jar of Sweet Sleep Magnesium Butter just because I had to wait a little extra for my order. Now that is customer service and this is what our world needs. For sure I will place future orders with Sweet Bee. Great company!!

Reply from Sweet Bee Organics
I had a hysterectomy 2 years ago and I have tried everything to help me sleep, nothing ever worked until I tried the magnesium butter on my feet just before bed. I can't recommend enough. It's a god send.

Reply from Sweet Bee Organics
Such a helpful company, great communication, swift delivery and in beautifully presented packaging.

Reply from Sweet Bee Organics
Items arrived promptly and well packaged and they have worked wonders. I’d been struggling with the switch to natural deodorant using other products but their pit detox (which I used for 7 consecutive days) was amazing as is their natural deodorant which I have now switched to.

Reply from Sweet Bee Organics
Read about the magnesium butter in Good Housekeeping magazine and thought I would try it to help with my sleep. Website was confusing and designed specifically to hoodwink you into subscribing, but communication was efficient and product arrived quickly. Absolutely awful! Made my skin itch and burn and my already precarious sleep is worse! Had to get up at 1am and shower my feet to relieve the burning. Straight in the bin

Reply from Sweet Bee Organics
I love the magnesium butter…I sleep deeply when I use it and the smell and texture are gorgeous. The ingredients are high quality and each jar goes a long way. Their customer service is top notch, pleasant, helpful, quick and personal. Great company, wonderful products!

Reply from Sweet Bee Organics
I do like the magnesium product, but I have no idea if I like the other products as they seem to have completely lost my order ..although I can see it on my customer profile..They keep telling me it shipped but that was a different order, placed as a gift after I put in an order for myself. I cannot get a struggle answer form Customer Service so I habit call my credit card company.

Reply from Sweet Bee Organics
Excellent customer service. Efficient and courteous. Had a query and someone got back to me straightaway. Products are brilliant too.
This is an absolute lifesaver. Whenever I get the magnesium deficient twitches at night I put it on and I go straight to sleep. It is amazing.
Really disappointed with this company. I have been using the magnesium butter for my children for a few months, not sure if it makes any difference but continued to use it and decided to buy the large jar. This is my third jar and it isn’t the same as the previous 2. The butter is gritty, crumbles off when you try to rub it in and has a puddle of oil on the top. I contacted sweet bee organics who advised me to remix it myself by warming it up and then stirring for 5 minutes and resetting in the fridge, I did this and it made no difference. They asked for photos of the product which I sent, and then they told me to try remixing it again!! Waste of money and time! I won’t be buying again.

Reply from Sweet Bee Organics
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