sweepslots.com Reviews 1,213

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people reported significant issues with payments, often waiting extended periods for winnings or experiencing difficulties with payouts. Customers also frequently encountered problems with customer service, describing it as unhelpful, unresponsive, and sometimes providing inconsistent information. Communication was a major concern, with many struggling to get a response via email or chat, and some even finding their messages undeliverable. Reviewers also expressed frustration with the company's response times, particularly regarding inquiries about their funds or website maintenance. Though some people were satisfied with the website's new look and improved layout after recent updates, others found the selection of games to be smaller. A few customers also mentioned that the new site seemed fun and offered fast redemptions and good customer service, with some even having positive experiences with winning.

What people talk about most

Website

Customers had ambiguous experiences with the website. Many reviewers expressed significant dissatisfaction,... See more

Payment

Reviewers express significant dissatisfaction with the payment process, citing widespread issues with... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers report sending... See more

Customer communications

People report negative experiences with contact. Many customers express frustration over the inability to... See more

Response time

Clients share negative opinions on response times, with many reporting significant delays in receiving... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have been playing on this site for 6 months or more now, and the games seem to payout decent. It appears that the site went through a recent update and is finally back on line after not being availa... See more

Rated 3 out of 5 stars

Before the update, I loved the site. Since they updated the site, it has a very small selection of games and the bonus is smaller. I have not cashed out yet, but hope to in the future!

Rated 2 out of 5 stars

As of June 1, 2025, have not received my winnings yet, started redemption process 3/27/25. Have received emails from them stating I would receive within 10 business days. Have reached out to them seve... See more


Company details

  1. Gaming service Provider

Written by the company

Experience the ultimate in social casino entertainment with Sweepslots.com, your premier destination for an incredible array of over 300 top-tier casino-style games, all tailored to players in North America. Our commitment revolves around establishing a secure and enjoyable haven for gaming enthusiasts, allowing them to savor the electrifying essence of Las Vegas right at their fingertips, no matter where they are – and all without spending a single penny! At Sweepslots.com, the gaming extravaganza is yours to explore at absolutely no cost. As our valued players, you're in for an unparalleled treat of captivating promotions, an abundance of irresistible offers, and lavish rewards that await whenever you opt to engage with us. Our offerings remain perpetually fresh and captivating, augmented by exclusive features like the dynamic Tumbling Reels and the engaging Play the Feature. Rest assured, we exclusively present the latest and most remarkable titles, each meticulously crafted and rigorously tested by industry experts, guaranteeing an uninterrupted stream of delightful moments. To stay seamlessly connected with the heart of our vibrant community, follow us on social media. By doing so, you'll be at the forefront of updates regarding our newest releases, gain privileged insight into our hottest deals, and even have the chance to partake in epic competitions that promise awe-inspiring prizes beyond your wildest dreams. Join us at Sweepslots.com and embark on a journey to the pinnacle of unparalleled online casino enjoyment!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Bonus disappeared along with my game play on account

I was playing on sweepslots casino on April 3rd and hit the bonus of all 3 pigs and won $31...and didn't receive any of it at all it just disappeared..I contacted them right then. on chat and submitted a ticket.. tthey just sent a message that they were offline .and then I finally got them on chat the next day and they said I needed a screenshot of the bonus .and to pull my gameplay up which I had already tried and there is no gameplay at all that is showing on my account....I don't think that is the right way to do business.... And I would not recommend playing there. .

3 April 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT SPEND HERE. YOU WILL NOT GET REDEMPTIONS

I hesitated to write this but to wait anymore is just allowing folks to be stolen from. I put in a redemption for 100 around 2 months ago, after a few attempts to contact support, and checking in online with their social accounts and reviews left, I have to conclude that it was always a poor choice to spend money here.

DONT DO IT. THERE ARE MANY MANY BETTER PLACES TO SPEND YOUR MONEY.

This company does not pay redemptions to anyone, read enough reviews and the reality will start to show. Unless you are donating more than you win. If you win more than you deposit you will never see it.

Do not fall I to this trap the reviews are real and the company will not honor their side.

11 February 2025
Unprompted review
Rated 1 out of 5 stars

I won $100 & TRIED redeeming on March…

I won $100 & TRIED redeeming on March the 3rd or 4th. I STILL haven’t got that $100 dollars. Support is always quick 2 answer my questions, which is a plus, but they change their answers each time I ask the same question. It’s been a month now. If a place can’t cash u out, & it being ONLY $100 dollars, that’s the biggest issue a casino can have. That’s why I give em 1 star. They 1st told me that it would be within 5-7 business days. Then when that time lapse, they told me it had been recently changed to 15 business days. “Bc of a back log of redemptions.” So, when that time was up, I contacted support, & they told me 15-20 business days. & it is either the 20th business day, or tomorrow is. I will contact them tomorrow & see what they say then. This is absolutely RIDICULOUS THO! 1 of the absolute WORSE platforms I’ve played on. JUST on this issue alone. Everything else is decent. Oh! & I have verified everything i possibly could & had no issues with any of that. I’m verified. I just can’t get paid the money I won. If they pay me, I’ll come write another review say saying so. BUT it has STILL been a month now. Just saying…

4 March 2025
Unprompted review
Rated 1 out of 5 stars

Scam site

Scam site. Will gladly take your money but will delay your payout for months, always stringing you along that it is in processing, until your Trustly connection with your bank account times out through the site (since it's been months since you inputted your info for the withdrawal). Then they will cancel your withdrawal indicating that they couldn't process your bank details. Complete scam, you will never get your money.

29 March 2025
Unprompted review
Rated 4 out of 5 stars

I recently started playing

I recently started playing. I love the games and exciting play on this site. I've just verified and waiting on my first redemption. I was excited and could really use my winnings.
I'm hopeful but after reading reviews a little scared and leary.
I hope it pays soon. I would play here regularly if they do and I always recommend friends and family to places that payout.

27 March 2025
Unprompted review
Rated 1 out of 5 stars

They stole my money I was literally on…

They stole my money I was literally on the website and made deposits as I was playing they said they aren’t serving my area anymore and I been asking for my money that I had in my account and they are ignoring my emails and have not responded back to my email.

19 March 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

This is far and away the biggest scam site in regards to casinos I have ever seen. Under no circumstances should you ever sign up for this site. I'm giving you a forewarning, that they will take your money and never pay you. I have literally been waiting two and a half months for it withdraw I submitted. I submitted a withdrawal request on January 18th, I received an email stating it was approved, and I've heard nothing since. They do not respond to emails, and now it does not even let me log into my account. They are a joke, and they really truly are a bunch of scammers. DO NOT PLAY HERE!!!!

27 March 2025
Unprompted review
Rated 1 out of 5 stars

Waiting since 1/30 for a redemption

I did finally receive this redemption after nearly 90 days.

Waiting since 1/30 for a redemption. Customer service is non existent and completely useless. They have no clue how long the backlog is or when they will get to redemptions except that they process them in the order they are received.

Don’t give them a dime they are the worst social casino around and probably out of cash hence the reason they can’t do redemptions in a timely manner or update on when the redemptions will take place.

26 March 2025
Unprompted review
Rated 1 out of 5 stars

TOO SCAMMY

I won before back in 2024. They had to verify my account twice, and I had to fill out a tax form. Their customer service is horrible and clearly non-existing! Their tax form came to me from a GMAIL account! When I won a redeemable amount for the third time, they refused to pay up and needed an invasive verification! They wanted me to take a picture of my credit card, multiple statements, and an id. I’m never buying from them again or playing. There are several other platforms that don’t do any of these scammy tactics!

21 March 2025
Unprompted review
Rated 1 out of 5 stars

Will I ever get paid?

Well I originally canceled my first redemption after about 25 days so I said well I might as well play try to win more and see if they have everything fixed by then well I did end up winning more another 110 sweeps so I set my redemption at 210 sweeps and they said my account has been verified and I will be paid in one to five business days well those 5 days past then they said their policy changed to 15 business days well we are currently on the 16th business day and they are saying they are backlogged. I truly don't know what to say about these cluckers except don't give them a damn penny. I don't know what to do about this I think it is pretty small to get a lawyer but in all honesty I would want to do it just out of principle. The guy who has helped me named Stephan he's been great I do not have a single complaint about him besides the fact that I think he tries to blow smoke up my ass but hey who doesn't in this day and age. Clean it up regal technologies let's get it together and give me my money please oh and countless others.

25 March 2025
Unprompted review
Rated 1 out of 5 stars

Feel as if I'm being ignored

Been on this platform for over a year, the redemption isn't the fastest, but, with this redemption, i have waited almost 2 months for it to come through and all I get as a response is we are back logged. That's no excuse or reason to keep us waiting.

15 February 2025
Unprompted review
Rated 1 out of 5 stars

I've had a redemption waiting to be…

I've had a redemption waiting to be approved since February 14, 2025 and it has not been approved. I have put in multiple tickets with their help center and haven't received a single response.

14 February 2025
Unprompted review
Rated 1 out of 5 stars

I won money and then they stopped servicing my state and refused to respond to my emails

I redeemed money and I still haven't received it. The site now no longer services my state-which is fine but send me my winnings or refund my purchases because otherwise you're just scamming people. I reached out to support last week and they straight up ignored my emails. I put my transaction ID as my ticket number below. If they reach out to me and award the winnings or send me a refund I'll remove the review.

16 March 2025
Unprompted review

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