Laptop works well
8 January 2026
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Altijd een werkende laptop, voor een vast bedrag per maand.
Contact info
Tinus van der Sijdestraat 20a, 5161CD, Sprang-Capelle, Netherlands
- 0850483104
- service@swaptop.nl
- swaptop.nl
4.3
Excellent
99 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Responsive customer service
In gerenal, the computer fits the needs for the work for a Master's program in science. Their team responds to questions through mail quickly (Within a week) and gave helpful and clear replies. I rated a 4 instead of a 5 becase the laptop delievered during the first week was damaged, and need to be sent for repair, after waiting a week since registeration. Henceforth, the first few weeks of the subscription was without a laptop. I suggest the team to give a thorough check before sending out the product to customers, as it was disappointing to receive a damaged laptop after waiting.
8 January 2026
Unprompted review
Reply from Swaptop
Thank you for your review and for sharing your experience with us!
We’re very glad to hear that the laptop met your needs for your Master’s program and that our team was able to assist you clearly and efficiently.
We’re sorry to hear about the inconvenience at the start of your subscription. Your feedback on this issue has been noted and will ofcourse be taken into account as we continue to improve our quality checks.
Thank you again for taking the time to leave your feedback, it helps us improve our service!
The team is very professional
The team is very professional. I loved their service !!
10 July 2024
Unprompted review
Long waiting times
I have been waiting for a laptop for 8 business days now. The laptop I ordered I really need urgently. I did not receive any emails from Swaptop regarding the delay. Only after emailing them they do come back to me mentioning there is delays with Post.nl. To be honest this is not my problem if a 3 business day delivery is guaranteed. In my opinion then please send another laptop.
12 June 2023
Unprompted review
Reply from Swaptop
Hi Janine,
We are very sorry for the delay in delivery, I see you are a Swaptop user for a while now :) I hope you are enjoying your laptop.
Have a great day!
Team Swaptop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.