KYCed me bc i accidentally sent the wrong amount, then after i completed the KYC, outright ghosted me. still no response. 5k down the drain
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See what reviewers are saying
Recently I made a swap with BTC as input and was overwhelmed by the network load. It took some time until the BTC deposit finally received confirmations by the network. But once that had happened, th... See more
Company replied
Best Anonymous Exchange! I exchanged RVN to VET. I had a second thought while the transaction was taking place. But at last, the transaction was successful. The only thing I was lacking was trust, bu... See more
Company replied
I've used SwapSwop for some time now. I recently had an experience where I accidentally sent ERC MATIC to a MATIC Mainnet address in an attempt to make a swap. I contacted support; they were very pr... See more
Company replied
Company details
Written by the company
SwapSwop is a platform for instant cryptocurrency exchanges. It is a tool that allows you to work without restrictions and limits with 250+ coins and tokens. We want your cryptocurrency experience to be as safe, simple, and efficient as possible, and crystal clear. We care about the anonymity and privacy of our users and do not store any personal data. Despite the anonymity of SwapSwop customers, we are an official legal entity (Estonia) and comply with all applicable international laws that regulate the activities of companies that conduct cryptocurrency transactions. The customer support team is available 24/7. We have a predictive monitoring system. It allows the team to get informed about any sort of issue almost before it happens. This allows us to fix everything for you really fast. Our team automates everything that can be automated and therefore we sleep well at night. If you have questions or suggestions, the SwapSwop team is always open to business and informal communication. Feel free to email us at henlo@swapswop.io.
Contact info
Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Tallinn, Estonia
- henlo@swapswop.io
- swapswop.io
You should know
4.1
Great
175 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Legit
Legit. You can trust them. That's the most important thing in this biz.
2 May 2021
Unprompted review
Reply from SwapSwop
Hi, Robbie! Thanks a lot for your comment, you are absolutely right, trust is really important.
— Kate, CMO
Keep up the great work!
I've used this several times and so far it has been awesome! Easy, fast and reliable swaps! Any issues I've encountered, support has provided excellent service. Keep up the great work!
30 April 2021
Unprompted review
Reply from SwapSwop
Hi, Arno! Thanks for such a great review! I'm glad that you're happy with our service ;)
— Kate, CMO
Does the job
Quick, clear, and painless interface and experience, this is what all exchanges should be like.
29 April 2021
Unprompted review
Reply from SwapSwop
Thanks a lot! We do or best to provide you with the best service possible.
— Anton, CEO
Thanks to the support for the quick…
Thanks to the support for the quick solution of questions.
29 April 2021
Unprompted review
Reply from SwapSwop
You’re always welcome! Thanks for using SwapSwop!
— Anton, CEO
Excellent service and fast
28 April 2021
Unprompted review
Reply from SwapSwop
Thanks a lot for this nice comment! We will be happy to see you back soon :)
— Kate, CMO
Conditions and their fulfillment are…
Conditions and their fulfillment are not bad
26 April 2021
Unprompted review
Reply from SwapSwop
Hi, thanks for your review! Please let me know what can be improved in our service. Email me at kate@swapswop.io
— Kate, CMO
OUTSTANDING PRODUCT!
GREAT SERVICE! Was skeptical I will not lie, but after trying a small amount I swapped almost $10K worth. Painless and easy! Price wasn't bad, I paid about $300 for the swaps altogether. Can't complain since I couldn't swap this coin in my country.
8 April 2021
Unprompted review
Reply from SwapSwop
Thanks a lot for your review! We're glad you're happy. Come back for another swap soon! ;)
Reply from SwapSwop
Thank you! Hope to see you back soon ;)
Excellent customer service
Excellent customer service! The service is easy to use and works well without requiring an email or registration.
12 March 2021
Unprompted review
Reply from SwapSwop
Thanks a lot for your review, Mike! Glad to make you happy ;)
good swap site, minimums can be high
minimums are a bit high imo, but transactions are quick and transparent. solid experience.
27 February 2021
Unprompted review
Reply from SwapSwop
Hi, thanks for your review! We'll see what we can do to lower the minimums.
I have been testing the service and I…
I have been testing the service and I really congratulate the swapswop's team, I emphasize that the speed of converting xmr to usdttron is very good, but that of converting usdttron to xmr is quite slower. Beyond that detail, very good service.
21 February 2021
Unprompted review
Reply from SwapSwop
Hi! Thanks a lot for your review! We'll do our best to improve the speed of the exchange.
One the best exchange services!
I am having problem with the cryptocurrency exchange. I turned to the support service, they quickly helped me in solving my problem. Great service, great support, good luck!
19 February 2021
Unprompted review
Reply from SwapSwop
Hi, Alex! Thanks for the review! Hope to see you again soon!
One of the better exchange services!
I found SwapSwop because I had trouble with SimpleSwap due to them having "technical issues." I've made a couple of exchanges with SwapSwop. One of my exchanges had an issue. I contacted support, the problem was identified and the trade was completed manually. That's service! I now do all my trades through SwapSwop.
18 January 2021
Unprompted review
Reply from SwapSwop
Wow, thank you so much for such a great review! We really appreciate your trust and promise to keep up the good work ;)
Fast and reliable
16 January 2021
Unprompted review
Reply from SwapSwop
Hi Danny! Thanks for your review, and hope to see you at SwapSwop.io again soon ;)
awesome experience
Recently I made a swap with BTC as input and was overwhelmed by the network load. It took some time until the BTC deposit finally received confirmations by the network. But once that had happened, the swap was handled smoothly and the exchange rate was automatically adjusted, because I chose the floating rate conversion.
I was afraid that the long deposit time would mess things up, but everything panned out!
19 December 2020
Unprompted review
Reply from SwapSwop
Hi! Thanks for rating us and sorry for the delay. Hope to see you again soon ;)
Reply from SwapSwop
Thanks a lot for the review! Glad you enjoyed using SwapSwop.io ;)
Super easy
Literally took minutes to exchange some of my more obscure coins.
19 September 2020
Unprompted review
Reply from SwapSwop
Hi, thanks for your review!
Fast and simple
Fast and simple, I will definitely use SwapSwop again for future exchanges
31 August 2020
Unprompted review
Reply from SwapSwop
Hi! Thanks for the five stars! See you again soon!
It's super cool!!!
It's super cool, super fast , super friendly service , Got my funds in less than 3minutes,
And they got a fast helpline, You can get anyhelp regarding swapswop , Love this platform <3
29 August 2020
Unprompted review
Reply from SwapSwop
Hello! Thanks for your review!
Swapswop super fast exchange and very…
Swapswop super fast exchange and very easy to use must try..
26 August 2020
Unprompted review
Reply from SwapSwop
Hope we are your favorite exchange service now ;)
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