KYCed me bc i accidentally sent the wrong amount, then after i completed the KYC, outright ghosted me. still no response. 5k down the drain
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See what reviewers are saying
Recently I made a swap with BTC as input and was overwhelmed by the network load. It took some time until the BTC deposit finally received confirmations by the network. But once that had happened, th... See more
Company replied
Best Anonymous Exchange! I exchanged RVN to VET. I had a second thought while the transaction was taking place. But at last, the transaction was successful. The only thing I was lacking was trust, bu... See more
Company replied
I've used SwapSwop for some time now. I recently had an experience where I accidentally sent ERC MATIC to a MATIC Mainnet address in an attempt to make a swap. I contacted support; they were very pr... See more
Company replied
Company details
Written by the company
SwapSwop is a platform for instant cryptocurrency exchanges. It is a tool that allows you to work without restrictions and limits with 250+ coins and tokens. We want your cryptocurrency experience to be as safe, simple, and efficient as possible, and crystal clear. We care about the anonymity and privacy of our users and do not store any personal data. Despite the anonymity of SwapSwop customers, we are an official legal entity (Estonia) and comply with all applicable international laws that regulate the activities of companies that conduct cryptocurrency transactions. The customer support team is available 24/7. We have a predictive monitoring system. It allows the team to get informed about any sort of issue almost before it happens. This allows us to fix everything for you really fast. Our team automates everything that can be automated and therefore we sleep well at night. If you have questions or suggestions, the SwapSwop team is always open to business and informal communication. Feel free to email us at henlo@swapswop.io.
Contact info
Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Tallinn, Estonia
- henlo@swapswop.io
- swapswop.io
You should know
4.1
Great
175 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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I've been using SwapSwop for about a…
I've been using SwapSwop for about a month now. Its the best swap exchange right now hands down
17 November 2023
Unprompted review
Reply from SwapSwop
Hello Brandon,
Thank you for your positive feedback! We're thrilled to hear that SwapSwop has been the best swap exchange for you. We appreciate your support and look forward to providing you with continued excellent service.
Regards, SwapSwop team
Best exchange service
Best exchange service you can find out of here. Even if you have some issues through an exchange you’ll be helped immediately.
31 October 2023
Unprompted review
Reply from SwapSwop
Hello Mario,
Thank you so much for your glowing review! We're thrilled to be considered the best exchange service. Providing quick assistance and resolving any issues immediately is our priority, and we're delighted that you've experienced this level of support. If you ever have any more questions or need further assistance, please feel free to reach out. We're here to help you whenever you need us!
Regards, SwapSwop team
Fast
Fast, quick, and easy. Took less than 10 minutes to receive my funds! They're legit!
27 October 2023
Unprompted review
Reply from SwapSwop
Hello Mat,
Thank you for your fantastic feedback! We're thrilled to hear that your experience with us was fast, quick, and easy. It's our goal to provide efficient service, and we're delighted that you received your funds in less than 10 minutes. Your trust in us means a lot, and we're grateful for your kind words. If you ever need assistance again in the future, please don't hesitate to reach out. We're here to help!
Regards, SwapSwop team
I've a glitch with my swap but fast…
I've a glitch with my swap but fast response by ANTON E & DEVELOPMENT Team it's settled within 10min.
Great platform Fast & Efficient.
Thanks
12 August 2023
Unprompted review
Reply from SwapSwop
Dear JavGis,
Thank you for your feedback! We're glad you found our platform fast and efficient, and we're pleased to hear that your issue was settled within a few moments.
Regards, SwapSwop team
best exchanger out there, 10/10 support
I had a few issues with my exchange (in specifics, the exchange took over 12 hours to process, and then the site told me to contact the support to fix my issue.) I did exactly that, and the support was super helpful and got my issue resolved within 24 hours. I have used swapswop for countless exchanges so far, and all I can say is that I am very impressed with how great this service operates. No, this isn't a bought/botted review
11 August 2023
Unprompted review
Reply from SwapSwop
Dear customer,
We greatly appreciate your feedback! We apologize for the delay you experienced with your exchange, but we're delighted to hear that our support team was able to assist you promptly and effectively in resolving your issue.
Thank you for choosing SwapSwop!
We take pride in providing a reliable and efficient service, and your words of praise mean a lot to us. We assure you that your review is valued and genuine, and we're committed to delivering the best exchange experience to all our customers.
If you have any more exchanges or any questions in the future, please don't hesitate to reach out. We're here to assist you.
Regards, SwapSwop team
I had no idea how to use this..
I had no idea how to use this...
I sent an email to support and they were beyond patient with me!!! :) I appreciate their help so much!!
30 July 2023
Unprompted review
Reply from SwapSwop
Dear Veronica Cabrales,
Thank you for reaching out to us! We're delighted to hear that our support team was able to assist you with patience and that you appreciate their help. If you ever have more questions or need further assistance in the future, please feel free to contact us. We're here to help!
Regards, SwapSwop team
Fast and easy
Fast and easy. One of the best swappers for sure. Much thanks!!
5 May 2023
Unprompted review
Reply from SwapSwop
Hello, Beverly.
Thank you for taking the time to share your experience with SwapSwop. Your feedback is very valuable for our service and for all crypto users.
We're glad you're satisfied with it. We are even happier to have one more loyal customer. We promise to meet your expectations.
Regards, SwapSwop team
Great exchange
Very quick swap, super easy to do! I will definitely come back again!
21 April 2023
Unprompted review
Reply from SwapSwop
Hi, Richard.
Thank you so much for your feedback.
Regards, your SwapSwop team
TOP EXCHANGE!
I exchanged more than 50 grand in total, everything came through perfectly :) best rates
18 March 2023
Unprompted review
Reply from SwapSwop
Hi!
We are very glad that you had a positive experience with SwapSwop.
Regards, your SwapSwop team
Satisfied with exchange
Not the lowest fees, I exchanged $43 to $36, but it was float rate, so it kinda makes sense. Exchange was quick, not even 5 minutes have passed and I already got my crypto exchanged. Overall, I really recommend them.
EDIT: Correct, I exchanged ETH, so fees were just normal, to be expected fees. I changed rating to 5 stars.
17 March 2023
Unprompted review
Reply from SwapSwop
Hi, Asmo.
Apparently you exchanged a coin or token on the Ethereum network. The transaction fee on the Ethereum network could be $7 and more. If you contact our support team and give us the ID of this exchange, we will definitely recheck the data and provide you with a detailed report.
Regards, SwapSwop team
Support doesnt reply back
I had a swapping problem and I made a mistake in inserting the coin to be exchanged. I opened a ticket but every time the operator answered me and I replied, the ticket was no longer displayed. After several tickets they even stopped responding to the first one.
12 February 2023
Unprompted review
Reply from SwapSwop
Hello.
I apologize for the inconvenience.
You will be contacted by customer service within a day today and your issue will be resolved positively.
Regards, SwapSwop team
Reply from SwapSwop
Hi, Alden.
We are always happy when satisfied customers recommend SwapSwop to their colleagues, family and friends. Thank you for sharing your positive experience.
Regards, SwapSwop team
No refund yet...
I made a mistake when I tried to send some tokens for an exchange and accidentally sent them on the wrong network. They gladly offered a refund, which I accepted. However, over 2 months later there's still no progress from their side and they just don't reply to my e-mails. I find this behaviour absolutely childish.
3/2/2023: still no response from their customer service, still silent.
6/2/2023: So, 3 months later, finally, my case is solved. Thanks for the service, I'll give you now a higher rate.
4 November 2022
Unprompted review
Reply from SwapSwop
Hello, Mole.
I apologize for the inconvenience and the long time it took to solve your problem with the exchange.
Usually the refund procedure takes no more than 24 hours, most often no more than 6 hours. In the case of your exchange, there was a mistake on our part and we "lost" your appeal to support. Once again, I apologize for the inconvenience.
Regards, SwapSwop team
I never give ratings
I never give ratings, but when a company saves me A LOT of work to convert a large sum without all the BS that other sites cause, i'm very appreciative. Support is insanely fast as well and genuinely care to fix the problem. They don't make companies like this very often. Customer focused. Thank you guys for all you do.
6 January 2023
Unprompted review
Reply from SwapSwop
Hi, Aaron! Thank you so much for rating us. Thank you for staying with SwapSwop!
Legit exchanger & great service!
After Morphtoken got sketchy and shut down, I needed an alternative and found swapswop.
I've been using this exchange to exchange cryptos anonymously since over a year now.
Even higher sums of 5000€ in one transaction which is smooth without any second thoughts. In all the time, one transaction got stuck and the coins has been sent back to my wallet in full within two hours after I wrote an email to the support.
So yeah, swapswop do what it needs to do and has a great service as well.
30 November 2022
Unprompted review
Reply from SwapSwop
Hi, Alexander! Thank you for trusting us. We'll be glad to see you again!
Best DEX service
This swap service just works. Although seldom required, their support is fast and effective. Their rates are significantly better than most competitors I checked. They have become my #1 DEX to go.
25 September 2022
Unprompted review
Reply from SwapSwop
Hi, Alex!
Thanks for your review. Hope to see you again soon!
Regards, SwapSwop team
Great for chain hopping
I’ve used from CoinBase to Harmony, from Stellar to Harmony, from Harmony to Stellar, & from Stellar to Avalanche (vice versa) with no issues. Will continue to use in the future with no worries. Good Peoples!!!
21 August 2022
Unprompted review
Reply from SwapSwop
Hey!
Thank you for taking the time to share your experience with SwapSwop. Your feedback is very valuable for our service and for all crypto users.
We're glad you're satisfied with it. We are even happier to have one more loyal customer. We promise to meet your expectations.
Regards, SwapSwop team.
I sent my deposit to the wrong chain..
I sent my deposit to the wrong chain... I contacted these guys and they responded to my email immediately. They explained MY error and advised on a timscale of up to 24 hours for my funds to be recovered and transferred to my nominated wallet- and they delivered! Its great to have found an online crypto service displaying such integrity. I will definitely continue to use them.
27 June 2022
Unprompted review
Reply from SwapSwop
Hi, Mike! Thanks for your review. Hope to see you again soon!
these guys rock
these guys rock! i am using them since like a year and never had any problem, the only thing worth mentioning is that they withhold your money a little bit long sometimes in order to make more profit when the market is going your way but i guess thats what companys do in order to work, margarita from the support is the best and when i once had a small issue it got resolved asap and (s)he even contacted me again after to make sure im really satisfied
31 May 2022
Unprompted review
Reply from SwapSwop
Hi Felix! It's so cool to have you! Thank you for such a nice review. And I'll tell Margarita you said hi ;)
Reply from SwapSwop
Hi, Adrián! Thanks for your review. Hope to see you again soon ;)
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