Swappie Reviews 

I bought a completely refurbished iPhone 13 Pro Max with a new battery around 1 year and 2 months ago. This week the battery started to expand and my phone stopped working. The amazing customer service first told me to contact another email and was super helpful and clear, along with replying within just a couple of hours. They told me to get my battery repaired and that they would reimburse me once I sent them my receipt of the service. I managed to get a brand new Apple battery installed from a third party seller and right after I submitted the receipt fir the service. Again, within a couple hours they replied that they would process the refund within 2-5 days. I got the refund within 24 hours of submitting the receipt. Amazing customer service and amazing fast processing. 100% would recommend, very reliable and trustworthy.

Great stuff and service

Every thing went well like selection, ordering, and reciept of the Iphone well packed and in time

The delivery was very prompt, the phone was in great condition and it was much better value than buying new

What a fantastic service. Envelope arrives by post. I simply put in my phone and returned it. And a few days later got paid the full amount. I'm thrilled and will definitely use this service again

Swappie lost my phone and still can’t give me a real update

I’ve had one of the worst customer service experiences with Swappie. My phone was lost during the return process, and ever since then I’ve been stuck in an endless loop of vague “we’re following up with DHL” messages. Weeks have passed with no concrete information, no timeline, and no accountability.

Great product works wonders. Came very fast and price was rather good for the product after. Came with all features it said it would I would definitely recommend buying from them

I gave five stars and that speaks for me.

I have ordered a phone from swappie 9 months ago right when it came it was faulty battery wasnt working it was turning itself of randomly and refusing to turn back on until charged i have sent it right back for repair. The second phone came and worked quite fine for some months and then it started draining battery in an hour it is an iphone 14 pro and couldnt last for more than 2 hours wvwn though a week before it could last for months so i have used my warranty and sent it back even though they state that return takes about 2 weeks i waited more than month and got delivered my phone after i wrote to a support i recieved my 3rd phone which was once again faulty its battery is draining supper fast doesnt want to charge its battery is stuck on some random percentage i have no idea how long it is going to last until it dies i request a full refund how can i trust a firm that has send me 3 faulty phones and takes more than a month to send me a replacement if i even send this phone back now if it is faulty again i wont have enough time to send it back for a repair once again

From the beginning very professional and quick would recommend to anybody if selling are buying a phone thank you and a fair price

I have no idea :)

They bought my almost new phone 3 years ago for almost the same amount i payed for it, so i immediately felt the need to return the favor sooner or later, even though I'm not exactly "the biggest apple fan", especially with these OLED screens.

Very honest and fast to send money
Extremely happy

great stuff

I trust them. They' re Finnish . That's all. :)

It has gotten to this point of having to write here due to the lack of response from Swappie. It all started with the first phone I purchased being faulty after only TWO months of using it. I sent it back for a warranty repair, and Swappie informed me of sending a replacement. From there, my shipment was misrouted TWICE via DHL, and once it finally arrived (well over the estimated time) I was left with the replacement phone now DAMAGED, as well as the package it was in totally wrecked. Not to mention the phone was in an UNSEALED box.
I have, by email, requested a FULL REFUND of my purchase and compensation. I have gone over two weeks without a working phone due to these issues. I have been back and forth emailing Swappie explaining the situation with photos of proof, and have received little to no answers to my questions re the process of a refund, and it seems I'm only getting automatic replies. I have never spent so much time having to explain an issue over and over again because someone couldn't care to read the email entirely. I will also say that I contacted them using the contact form on the 22nd and have not had a response. I am deeply disappointed. There is NO reply from Swappie on WhatsApp whatsoever, as if I'm being purposefully ignored. I have even called both their numbers in Finland. I have been stuck for days on end repeating myself without any guidance from the Swappie team, because in order for me to generate a return label for this second faulty phone, the options to select on the return form do not apply, e.g. it says my warranty is void if there is a crack on the body, even though the phone ARRIVED with scratches on the corners.
HOW can I return the faulty phone if there is no correct procedure because the system won't allow it? I need a HUMAN response to this immediately!
I already requested in one of my many emails that I wanted this case to be passed to a supervisor. THIS was also ignored. I sincerely hope this will be solved soon, as I don't know how to return this phone, given the fact that if I generate a return form, it won't be correct for this SITUATION. I simply don't want this scratched and visibly damaged phone AS A REPLACEMENT.
I have found my experience with Swappie extremely stressful and disappointing.

Super!!!!!

Brilliant, fast I inspection and payment , highly recommended for your very iphone sales

Phone received promptly. Excellent condition (like new!). Easy to transfer from previous phone. Nice new case ordered also. Very satisfied. 😊 Would recommend.