TBH I was skeptical ESP sending things by post and the fact that everything is online. But the service was great delivery within two working days and they inspected the phone same day and money... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My Ipad that I bought stopped working exactly one year after I bought it, meaning that my guarantee had just ran out when I reached out to Swappie for help, kind of strange? I have bought phones from... See more
Company replied
I have no idea :) They bought my almost new phone 3 years ago for almost the same amount i payed for it, so i immediately felt the need to return the favor sooner or later, even though I'm not exac... See more
Fantastic company to deal with and liked the fact I could choose the grade of phone and new battery.The phone I received was like a brand new one with no damage or scratches.Now I know I added new bat... See more
Company details
Written by the company
A leading company in the Nordics that buy and sell refurbished iPhones with more than 1 million satisfied customers across Europe. You can order comfortably from home and receive your device in 1-3 working days. We provide a free warranty on all our devices. You will also have the possibility to return the device within 14 days from the date of receipt if for any reason you are not satisfied with your purchase.
Contact info
Finland
- swappie.com
4.4
Excellent
70K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Handy and helpful
The whole process was quick and easy. The price suggested (before I sent me phone in) was what I got. The service was excellent and the instructions were easy to follow. I will be using this again in the future.
16 July 2026
Fast shipping and great product
Fast shipping and great product, battery in good condition and the cosmetic appearance is decent
9 July 2026
Everything was so simple
Everything was so simple, from filling out the details of my phone to getting the prepaid return box for the phone. The price I was quoted is the price I was paid. And the money was in my account the very next day after it was agreed.
18 July 2026
Very easy ordering
Very easy ordering, swift delivery and phone arrived in an excellent condition. I will use your service again and recommend to my friends. Thank you.
10 July 2026
Fast service and smooth payment
Możesz wkleić po angielsku:
Title: Fast service and smooth payment
Review:
I had a very positive experience with Swappie. The whole process was quick, easy, and well organized. The service was fast, communication was clear, and the payment was processed very quickly without any problems. Everything went smoothly from start to finish. I would definitely recommend Swappie to anyone looking for a reliable and efficient service. ⭐⭐⭐⭐⭐
18 July 2026
It was my first purchase through this…
It was my first purchase through this site and I am extremely satisfied with the quality and functionality of the phone. The phone arrived in like new condition. I was very surprised and phone arrived in 4 days.
17 July 2026
Unprompted review
Quick and smooth to deal with
I sold my phone on Swappie. The shipping o their facility was extremely quick, they evaluated and sent the money in less than a week. Impressive!
10 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Price it should better then outside
Price it should better then outside
Some of shop also offer better price with copun but i need money asap so i sell to swappie
Shop process money like 21 days
Swappie 1_5 days
17 July 2026
Reply from Swappie
Hello,
Thank you for sharing your feedback with us. We completely understand that getting your money quickly is a top priority, and we are glad that our fast 1–5 business days processing time helped you get your funds exactly when you needed them, instead of waiting weeks elsewhere.
While we always try to offer the most competitive prices possible based on the current market value, we really appreciate your business and are happy we could provide you with a fast and convenient service. Thank you for choosing Swappie!
Best regards,
The Swappie team
Swappie are horrible people.
Swappie are horrible people.
I bought a phone that didnt charge. I had to use my old phone to inform then where they didnt reply to my messages for 2 weeks. Finally they sent me a return label with no address to ship to and now another two weeks have gone buy and cant send phone back. Dont but from swappie!
17 July 2026
Unprompted review
Reply from Swappie
Hello,
We are very sorry to hear that you have experienced this situation. This is certainly not how things should be, and it is not the experience we want for our customers.
We are deeply concerned to hear that you did not receive a reply for two weeks. While a delay of a few days can sometimes occur during periods of high inquiry volume, two weeks is far too long. We are unable to look into your specific case from this review, but please make sure you are contacting us through our official channels at info@swappie.com or via WhatsApp.
Regarding the return label, please note that it does not always display a physical delivery address; the barcode is the most important part. When the postal worker scans this barcode, all the necessary shipping information is automatically pulled up in their system.
You can proceed with sending your phone back using that label. If you have any further questions or need assistance, please write to us directly so we can help you right away.
Best regards,
The Swappie team
They didn’t even bother to pick up my…
They didn’t even bother to pick up my phone from delivery after I sent it to them so it got returned. It took 1 month…
16 July 2026
Unprompted review
Reply from Swappie
Hello,
Thank you for your feedback, and we are very sorry to hear that you are not satisfied with our service.
Unfortunately, we are unable to check your specific order details through this review to investigate why this happened. If you notice a delay in the processing of your order, or if your phone was returned to you, please write to us via email or WhatsApp so we can look into this case . You can reach us directly at info@swappie.com with your order number, and we will do our best to resolve this for you.
Best regards,
The Swappie team
Swappie doesn't take responsibility if package is missing
They are not based in NL so they dont care if your package is lost or not delivered. PostNL could not deliver my parcel 3SZTXJ089483178 for 8 days. Which means obviously its lost/stolen/or never handed over! - But Swappie customer care wants me as customer to solve this issue myself. PostNL wants sender to contact them to initiate investigation but there is no proactiveness from Swappie to solve. according to them refund can be done only if it is sent back - but what if it is lost in transit? Who will be responsible? They want customer to take the full responsibility for sending it back. How can I send it back when I did not receive it in first place after waiting for 8 f*** days. - I WILL DELETE THIS REVIEW ONLY IF SWAPPIE RESPONDS TO MY EMAIL AND ARRANGES THE REFUND. MY order number = NL5730918494 -
16 July 2026
Unprompted review
Reply from Swappie
Hello,
We are very sorry to hear about the delivery issues you are experiencing. We want to assure you that we are always here to help when delivery problems occur, and we are certainly ready to conduct an investigation with the logistics provider. You will absolutely not be left without a resolution.
You reached out to us regarding the delayed delivery. We would like to explain that if a customer cannot receive or collect a package, it is returned to us, and we issue a refund.
We have already contacted the courier regarding the return of your package. Here is how the process works:
- If the package is lost: If the courier informs us that the package is definitively lost, we will issue a full refund right away.
- If the package is returned: If the package is processed for a return, we will issue the refund as soon as it arrives back at our warehouse.
Unfortunately, we cannot process a refund while the package is still in transit or while its status remains undetermined by the logistics provider. As soon as the logistics provider gives us an update on your package, our support team will be sure to let you know immediately.
We sincerely apologize for these inconveniences.
Best regards,
The Swappie team
Scam!
They are making up problems when you sent the phone and leaving you a scam offer!
6 July 2026
Unprompted review
Reply from Swappie
Hello,
We are very sorry to hear that you feel this way about your experience, and we would like to reassure you that this is absolutely not our practice.
We use a team of professional technicians and standardized diagnostic checks to test every single phone that is sent to us. If any unexpected technical or physical issues are discovered during this process, the initial price offer will change. When this happens, we always provide a detailed report explaining exactly why the price was adjusted. If you need further proof, photos, or an explanation, you are always welcome to contact us at info@swappie.com or via WhatsApp.
We want all our customers to feel secure throughout the process. That is why, if you are not happy with the updated offer, you can simply reject it and we will ship your phone back to you completely free of charge.
If you would like us to look into your specific case or provide more information, please don't hesitate to reach out to our team.
Kind regards,
The Swappie Team
Unhappy😫
I was delighted to recieve phone,looked good.Small discolouration on top nothing major.However when I started to use phone it was a nightmare,I could not scroll or and at times could not accept calls as the screen kept freezing.I know a lot of people who are very happy with their phones,I was just an unlucky one.I would wonder how this phone got pass the inspection process.Im waiting for courier to collect it at the moment 😩
15 July 2026
Reply from Swappie
Hello,
We are sincerely sorry to hear about your experience. Receiving a phone that freezes and makes basic tasks like scrolling or accepting calls a nightmare is definitely not the experience we want you to have, and we completely understand your disappointment.
You are entirely right to wonder how this happened—every phone undergoes a rigorous inspection process by our technicians, but unfortunately, unexpected errors can occasionally occur. We are truly sorry for the inconvenience this has caused you.
Please do not worry. As you are currently waiting for the courier, once the phone is delivered back to our facility, we will immediately prioritize your case. We will solve this according to your preference—whether you would like it repaired or replaced under our Swappie warranty, or fully refunded within your right to a return.
Thank you for your patience, and we will make sure to get this sorted out for you as quickly as possible.
Kind regards,
The Swappie Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.