Swappa is sublime! Charming independent marketplace to buy and sell devices (esp. tech, phones). Bought a used phone at a great price (payment thru PayPal), arrived safely within a few days (and as de... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole process went very smoothly. I really appreciate how the website verifies the quality of devices, encourages easy communication with the seller, and helps you find phones at very reasonable p... See more
I used Swappa to purchase a replacement phone for my wife's failing Pixel 8. Once again we received an excellent phone at a nice discount in "Mint" condition. The seller shipped quickly and the phon... See more
Got great phone from seller. Exterior condition and battery health better than expected. Unfortunately WiFi had funky, intermittent issues that seller was not able to detect. Apple store did internal... See more
Company details
Information provided by various external sources
Swappa makes it safe and easy to buy and sell gently used technology, including smartphones, cameras, video games, tablets, laptops, watches, VR, electronics and more.
Buy and sell newish tech on Swappa
Written by the company
- Safe, friendly marketplace with less fees
- On Swappa you buy and sell directly with other users. Cutting out the middleman means you join a community market with the best prices and highest value.
Contact info
6324 N Chatham Ave, #309, 64151, Kansas City, United States
- 860-479-2772
- help@swappa.com
- swappa.com
4.8
Excellent
37K reviews
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good price, fast shipping
Device as described, good price, fast shipping. Reliable seller. what more can I ask for?
16 April 2026
Unprompted review
Love the new phone
Love the new phone, great seller, fast and thoroughly packaged to prevent damage. Got the phone quickly and exactly as described. Would buy from again.
10 April 2026
Unprompted review
Everything went perfect!
Everything went perfect!
The seller was professional and high quality. The phone came exactly as it was portrayed.
19 April 2026
Seller was willing to negotiate-Phone was Mint as listed-Everything that was listed as extras arrived as well
Seller was willing to negotiate
17 April 2026
Unprompted review
The phone was as advertised
The phone was as advertised. Payment was easy. It was send promptly
12 April 2026
Much more streamlined and regulated way…
Much more streamlined and regulated way to buy used electronics. I've bought and sold things and never had trouble.
18 April 2026
All commitments honored.
Got great phone from seller. Exterior condition and battery health better than expected. Unfortunately WiFi had funky, intermittent issues that seller was not able to detect. Apple store did internal diagnostics and said antennae was partially compromised and would give intermittent problems. Seller stood behind their guarantee and accepted return. Swappa was very helpful in making sure all went smoothly.
17 April 2026
Unprompted review
I’ve purchased Ave sold several phones…
I’ve purchased Ave sold several phones on swappa and every experience has been excellent. I like that they review photos and information to ensure accurate listings.
18 April 2026
Pretty straightforward
Pretty straightforward, though, I have sold several things that I rated "mint", but once the sale went up, they were changed to "good". They sold in the end so it's fine, but I wonder why you rate it one way abd it's changed by someone who does not know the actual condition.
18 April 2026
Unprompted review
Exactly what I was looking for at a…
Exactly what I was looking for at a great price. Seller was fantastic.
10 April 2026
I have successfully purchased two…
I have successfully purchased two phones on swappa. They arrived in good time and were in the condition described in the listing. I recommend it to family/friends who want an upgrade, but don't want to spend a fortune!
10 April 2026
Prompt, easy to navigate, excellent
Everything showed up promptly as was described. The website was easy to navigate although for some reason, the site had difficulty remembering my login ingormation so I had to login via other means instead. The used smartphone was exactly as advertised and worked. All good. I would definitely use Swappa again.
17 April 2026
My go to for electronics
I have had about 8 purchases with Swappa since 2019. It's definitely my go to for quality new and used electronics. I'm never paying full price or crazy markups for quality electronics with any other markets or companies.
11 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Swappa doesn’t support the sellers
Swappa doesn’t support the sellers and always threaten us sellers with PayPal disputes and listing suspension.
13 April 2026
Unprompted review
Reply from Swappa
We tried reaching out via this Trustpilot review so we could look into this issue and get it resolved for you, but you have not replied to our request. If this issue persists, please follow up with our support team: https://swappa.com/help
Good experience
17 April 2026
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