I have a number of MaxRanger solar powered cameras. They are excellent - when I have power. I bought a separate Swann solar panel for each that I could align to the sun and ensure my batteries were to... See more
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Review summary
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The clarity on these cameras is very good. The playback freezes or sometimes a live feed just cuts off. Overall, I can go to my main system instead of my phone to see what I need to. SO It's a minor i... See more
Company replied
Good advice and product seems to work well. Only disappointment was delay in responses to enquiries ... clearly in a different time zone to UK, so often response would come back a day later.
Company replied
Swann camera systems have worked out great for us so far. My only complaint is that certain accessories have been frequently out of stock.
Company replied
Company details
About Swann Security
Written by the company
Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.
Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.
Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There's cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including - Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.
Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.
Contact info
Australia
- 03 6417 5347
- swann.com
3.9
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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I’ve got 5 Camera non of them working
I’ve got 5 Camera non of them working
I contact Swann team but the couldn’t fix the problem .
Never again with Swann
Avoided
14 April 2026
Unprompted review
Reply from Swann Security
Hi Awat,
Thank you for sharing your experience. We’re truly sorry to hear about the issues you’ve encountered with your cameras and that your interaction with our support team didn’t lead to a resolution. We can understand how frustrating it must be to have multiple devices not working as expected, especially after reaching out for help.
This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience and disappointment this has caused. Your feedback is very important to us, and we take concerns like yours seriously as we continuously work to improve both our products and support.
We’d really appreciate the opportunity to make things right and assist you further. We will be reaching out to your email so we can work closely with you toward the best possible resolution.
Thank you again for bringing this to our attention. We’re here to help and support you every step of the way. Your feedback is truly appreciated.
Mary - Swann Team
I WAS SENT WRONG PRODUCTS AND NOBODY…
I WAS SENT WRONG PRODUCTS AND NOBODY WILL ANSWER A PHONE!!!! I HAVE SPENT CLOSE TO $4,000 IN PAST YEAR….IM BEING IGNORED AND AM PISSED AT THE VERY LEAST!!!!!
3 February 2026
Reply from Swann Security
Hi Alexandria,
Thank you for bringing this to our attention and for sharing your feedback. We’re truly sorry to hear about your experience, receiving the wrong products and not being able to get through to anyone is incredibly frustrating, especially after the level of support you’ve shown us over the past year. This is not the experience we want for you, and we completely understand why you’re upset.
We sincerely apologize for the inconvenience and the lack of communication you’ve encountered. Please know that your concern is important to us, and it’s certainly not being ignored. We’d really appreciate the opportunity to make this right and turn things around for you.
We will be reaching out to your email so we can gather the necessary details and work with you toward the best possible resolution as quickly as we can. We’re here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Awesome
The representative I had sheen, she was very polite and knew what she was talking about. And she said, if I needed help setting it up to call, and she would help. ? She is the best representative ive talk to in a long time. She can call me back some time this week
30 March 2026
Reply from Swann Security
Hi Paul,
Thank you for sharing your experience. We’re truly delighted to hear about your positive experience with our representative, and it means a great deal to us that you felt supported, listened to, and well taken care of.
We’re especially pleased to know she was able to guide you clearly and offer further help with your setup if needed. Your kind words about her professionalism and knowledge are genuinely appreciated, and we will make sure your feedback is shared with her and the wider team.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
To get it sorted asap
29 March 2026
Reply from Swann Security
Hello Viv,
Thank you for your feedback. We understand how important it is to get this sorted as soon as possible, and we want to assure you that we’re actively looking into it.
We can confirm that we’ve located your recent support ticket. If you’re still in need of assistance with your doorbell, we kindly ask you to reply to the email we previously sent so we can continue helping you without delay.
We sincerely apologize for any inconvenience this may have caused and truly appreciate your patience and cooperation. Rest assured, we’re here and ready to support you every step of the way. Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hi Peter,
Thank you for your feedback. We’re truly delighted to hear that you’re happy with the product and excited to get started.
We always strive to make sure every experience feels smooth and enjoyable, and it’s wonderful to know we’re on the right track. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Terrible
Try and ring their support .
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
The original camer set up had a no subscrition. They keep dowgrading the image quality data thoughput on their app to make you pay for use of the app. I only puchased this setup because it was subscription free.
What they are doing is criminal. If you ring them they say we are closed and ring during office hours. During office hours and they are closed. They say ring during office hours. Never open. My next system will not be a Swann one. Nothing but trouble and lies. They said your eight camaera system cannot support five cameras on super HD. I am sick of lies and excuses becuase they want me to pay for subscription they keep interfeering with the app and downgrading the app playback quality. I won't fast forward or backward and is slow and unresponsive. Terrible and they called that an upgarde! Used to work great.
8 April 2026
Unprompted review
Reply from Swann Security
Hi Mr. Nicholls,
Thank you for sharing your feedback again. We’re truly sorry to hear how frustrating this experience has been, especially given that you chose the system specifically because it was advertised as subscription-free. We completely understand how upsetting it must feel to experience changes in performance and to feel as though you’re being pushed toward something you never intended to sign up for.
We also apologize for the issues you’ve encountered with playback quality, app responsiveness, and the difficulty reaching support. That’s not the level of service or reliability we want you to have, and we understand how this has impacted your overall confidence in the system.
We’d like to reassure you that our subscription remains optional and is not required for the core functionality of your device. Any updates made are intended to improve performance, not reduce it, and we’re very sorry if your experience has been the opposite.
We also apologize for the confusion around phone support availability. Due to regional and staffing limitations, phone support may not always be accessible, but this does not mean support has been removed. We are still here and committed to assisting you through available channels so we can work toward resolving these issues.
We’ve also reached out to you via email but haven’t received a response yet. It’s possible our message may have been missed, so we kindly ask you to check your inbox, including your spam or junk folder. We genuinely want to help you get your system back to working as it should and find the best possible resolution for you.
We appreciate your patience and the opportunity to make this right. Your feedback is truly appreciated.
Mary - Swann Team
After many weeks of making changes to…
After many weeks of making changes to my doorbell camera set up it looks as if I now am able to get some use from it.
I spent many hours of my time responding to Swann directives to get this unit working including now having to resite it something not mentioned in their set procedure.
One area I am certainly not happy with is battery life, charged the unit for over 24hours then refitted it on Sunday but now at Tuesday evening and having seen only around 25 notifications the unit is at 41% which I guess will be down to 25% within a couple of days when I know the unit will stop operating.
Again now I have to spend time and money to get a consistent and possibly reliable unit.
7 April 2026
Unprompted review
Reply from Swann Security
Hi Mike,
Thank you for sharing your experience again. We’re truly sorry to hear about the amount of time and effort you’ve had to put into getting your doorbell camera set up and working properly. We completely understand how frustrating it must feel to go through multiple adjustments, especially when some steps weren’t clearly outlined from the start.
We also hear your concerns about the battery life, and we sincerely apologize for the inconvenience this has caused. We understand how important it is for the device to be reliable without requiring constant recharging or additional expense on your part.
Upon reviewing your case, we can see that there is an active support ticket, and our team has been trying to reach you so we can continue working toward a stable and long-term solution for your unit. It’s possible our messages may have been missed, so we kindly ask you to check your inbox (and spam/junk folder just in case).
We truly want to get this resolved for you as quickly and smoothly as possible. Please know that we’re here to support you every step of the way, and we appreciate your patience and continued cooperation while we work toward the best possible outcome.
Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hi Seth,
Thank you for your feedback. We’re thrilled to hear that you’re enjoying your product. Knowing that it’s meeting your expectations truly means a lot to us.
If you ever have any questions, need tips, or require assistance in the future, please don’t hesitate to reach out. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hi Jason,
Thank you for sharing your feedback. We’re really sorry to hear that you’ve had difficulty getting in touch with our team. We understand how important this matter is to you, and we sincerely apologize for any inconvenience caused.
We can confirm that you have an open support ticket, and our team is actively working on it. Please kindly check your inbox for the return instructions that were sent last week regarding the refund request for your incompatible camera. If you haven’t received them or need any further assistance, don’t hesitate to reach out. We’re here to make the process as smooth as possible for you.
Thank you so much for your patience and understanding. Your feedback is truly appreciated.
Mary - Swann Team
I thought it was a 2 way audio camera…
I thought it was a 2 way audio camera so I can talk to my mom when she's in garden she's 83 yrs old,plus can't control audio thru phone.
18 March 2026
Reply from Swann Security
Hi Carlos,
Thank you for sharing your feedback. We completely understand how important it is for you to stay connected with your mom and we’re really sorry for any confusion and disappointment this has caused.
We’d like to clarify that the system you ordered is a DVR system that supports one-way audio. This means you can hear what’s happening through the camera, but it doesn’t have the capability to transmit your voice back through the device.
We’ve also checked and can see that you already have an active support ticket being handled by our Sales Team. We kindly ask that you respond to the email they’ve sent so we can continue assisting you and explore the best possible options to meet your needs.
We truly appreciate your patience and the opportunity to help resolve this for you.
Mary - Swann Team
Works when it wants and nightmare when…
Works when it wants and nightmare when it doesn't
Paid for yr subscription in Jan this year over £100+ and nothing but issues with connecting to wifi.
Customer service is a joke says call us and when you do it says no one to take call send us email.
Avoid at all costs as waste money.
3 April 2026
Unprompted review
Reply from Swann Security
Hi Jessie,
Thank you for taking the time to share your experience with us. We understand how frustrating it can be when things don’t work consistently and expect reliable performance.
We also sincerely apologize for the difficulty you encountered when trying to reach our support team. Our operating hours are limited, and we are closed during weekends, which is why calls may not always be answered and you’re redirected to email. We understand how important timely support is, and we’re sorry this added to your experience.
Please be assured that we take your concerns seriously. We will be reaching out to your email shortly so we can gather more details about the Wi-Fi connection issues and work closely with you toward the best possible resolution. Our goal is to make things right and ensure you get the experience you expected.
Thank you again for your patience and for bringing this to our attention. Your feedback is truly appreciated.
Mary - Swann Team
Mond answered all my questions!
Mond called me within the window we confirmed via email and answered all the questions I had regarding the system we have in the house. He provided me links for manuals for the DVR and app. Thank you!
2 April 2026
Unprompted review
Reply from Swann Security
Hi Dan,
Thank you for sharing your experience. We’re really pleased to hear that Mond was able to provide all the information you needed about your system.
It’s great to know that your questions were answered clearly and that the manuals for your DVR and app were helpful. We’ll be sure to pass your kind words along to Mond.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Love these cameras.
Love these cameras.
It was a while before I set up the system, due to a lot of bad weather, all now installed- great system
24 September 2025
Reply from Swann Security
Hi Peter,
Thank you for sharing your experience. We’re really glad to hear that you’re loving the cameras and that everything is now up and running smoothly. We completely understand how weather can delay plans, so we appreciate your patience while getting everything set up.
It’s wonderful to know that the system is working well for you now. It means a lot to us to be part of helping you feel more secure and confident in your setup.
If you ever need any assistance or have questions down the line, please don’t hesitate to reach out. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Great app from a great company
Excellent picture lots of notifications packages to people drivin and walking by ..
9 March 2026
Reply from Swann Security
Hi Ryan,
Thank you for sharing your feedback. We’re really glad to hear that you’re enjoying the picture quality and that the system is actively keeping you informed with notifications. It’s great to know that it’s helping you stay aware of what’s happening around your home.
If there’s anything you’d like help adjusting or if you have any questions at all, please don’t hesitate to reach out to us. We’re here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Does the job required
1 April 2026
Unprompted review
Reply from Swann Security
Hi John Andrew,
Thank you for your feedback. We’re glad to hear that the product is doing the job you need it to.
If there’s anything we can do to further improve your experience or if you have any questions, please don’t hesitate to reach out. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Great three-part system/ instructions…
Great three-part system/ instructions unfortunately very confusing. BUT-with excellent on-line assistance got incredibly professional and reliable monitoring.
18 March 2026
Reply from Swann Security
Hello Al,
Thank you for sharing your experience. We’re thrilled to hear that you’re happy with your system and that our online assistance helped you achieve professional and reliable monitoring.
We understand that the instructions could be confusing at times, and we truly appreciate your patience while working through them.
If you ever need further support or guidance, please don’t hesitate to reach out. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Order on the 18th March now is 1st…
Order on the 18th March now is 1st April still have not received the items !!!!
18 March 2026
Reply from Swann Security
Hi Ray,
Thank you for bringing this to our attention and for sharing your feedback. We’re truly sorry for the delay with your order. We completely understand how frustrating it is to be waiting this long without receiving your items, and this is not the experience we want for you.
We also want to be transparent that, as mentioned in our email, the delay is due to our ongoing warehouse relocation. While this move is intended to improve our service in the long run, it has unfortunately impacted our current shipping timelines more than expected.
Please know that we’re actively working to get all affected orders, including yours, back on track as quickly as possible. In the meantime, we will coordinate with the relevant team to check the status of your order and will provide you with an update as soon as we receive a response.
We truly appreciate your patience and understanding during this time, and we’re here to support you every step of the way.
Mary - Swann Team
Why are you asking for review before delivery?
Why are you asking for review before the order is even delivered?
17 March 2026
Reply from Swann Security
Hi Mr. Shanmugam,
Thank you for your feedback. We completely understand why receiving a review request before your order arrives would be frustrating.
We sincerely apologize for the confusion this may have caused. These review requests are sometimes triggered automatically based on estimated delivery dates, which can result in them being sent before the order has actually been delivered.
We also want to be transparent that we’re currently experiencing slight delays with some orders due to our ongoing warehouse relocation. While this move is aimed at improving our service in the long term, it has unfortunately affected shipping timelines for some customers.
We understand that this doesn’t reflect your actual experience yet, and we’re truly sorry for any inconvenience. We genuinely appreciate your patience while we complete this transition and work to get your order to you as quickly as possible. Rest assured, we’ll continue to keep you updated throughout the process.
Your feedback is truly appreciated.
Mary - Swann Team
Overpriced product and shipping
Overpriced for the product. The cost of shipping was outrageous given the length of time it took to arrive. It's bad enough that 2 of my cameras died after less than 2 years. All of my Ring cameras from 2017 still work. If only Swann knew how to provide a better app experience, they could be the best thing out there.
10 March 2026
Reply from Swann Security
Hi Cres,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, especially with the cameras not lasting as expected and the frustration around shipping costs and delivery time. We completely understand how disappointing that must feel, particularly when you’ve had better longevity with other products.
We also appreciate your comments about the app experience. Feedback like yours is incredibly valuable, as it helps highlight where we need to improve, not just in product durability, but in the overall user experience we provide.
This is certainly not the standard we aim for, and we regret that we’ve fallen short in your case. We’d really like the opportunity to look into this further and see what options may be available for you.
Please feel free to reach out to our support team at tech@swann.com, so we can assist you directly. We’re here to help and would like to work toward a better experience for you moving forward.
Your feedback is truly appreciated.
Mary - Swann Team
Added an extra CCTV to my system
Added an extra CCTV to my system. Easy to install, power up and get working.
4 March 2026
Reply from Swann Security
Hi Michael,
Thank you for your feedback. We’re glad to hear that adding an extra CCTV to your system went smoothly and is working without any issues.
It’s great to know our products make expanding your setup simple and convenient. If you ever need any assistance or tips, please don’t hesitate to reach out. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
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